Excellent and timely responses. Problems and queries are resolved almost instantly. Great to be able to discuss issues with a person, this makes a great difference. Keep up the excellent work!
I will definitely continue to order from Joom!
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I am happy to be China shopping customer one day I will come and visit your city in the clothes that's I am buying from China so in all your the best people that I have got to know
Very very misleading with there products,Order a Straykids album and gifts paid £35 only for 8 Playcards with the straykids on...No calender,no keyring no CD,so I've paid £35 for a bunch of Cards which should be priced at £5 if that, customer service were useless asked for a refund and basically told me I ordered the Basic package which only includes the Cards so no refund.Will NEVER order from her and reported to Trading standards
DO NOT ORDER ANYTHING FROM HERE!!!
I pre ordered the Stray Kids Seasons greetings 2025 pack at the end of last year only to receive 8 photo cards. When contacted they stated that pack I ordered was a “photo benefit” and it mentioned this in the description. Whilst I understand I should’ve read the description before purchasing, no where on the product photos did it mention only the photo cards coming and instead has photos of the items included inside the album which made it seem like the whole collection was being ordered. Furthermore, paying £31 for 8 cards is absolutely ridiculous and therefore it was priced to make it look like you were going to receive the full set.
As far as I am aware many other customers have faced this issue and therefore I will be taking this up further as this is a complete scam and is misleading for all customers.
Invited
Ear buds does not fully charge even…
Ear buds does not fully charge even after 12 hours of charging Right ear bud does not charge only the left Thanks
Date of experience: January 28, 2025
Very very misleading with there…
Very very misleading with there products,Order a Straykids album and gifts paid £35 only for 8 Playcards with the straykids on...No calender,no keyring no CD,so I've paid £35 for a bunch of Cards which should be priced at £5 if that, customer service were useless asked for a refund and basically told me I ordered the Basic package which only includes the Cards so no refund.Will NEVER order from her and reported to Trading standards
Date of experience: January 20, 2025
Invited
Nice and perfect
Date of experience: January 27, 2025
DO NOT ORDER ANYTHING FROM HERE!!
DO NOT ORDER ANYTHING FROM HERE!!!
I pre ordered the Stray Kids Seasons greetings 2025 pack at the end of last year only to receive 8 photo cards. When contacted they stated that pack I ordered was a “photo benefit” and it mentioned this in the description. Whilst I understand I should’ve read the description before purchasing, no where on the product photos did it mention only the photo cards coming and instead has photos of the items included inside the album which made it seem like the whole collection was being ordered. Furthermore, paying £31 for 8 cards is absolutely ridiculous and therefore it was priced to make it look like you were going to receive the full set.
As far as I am aware many other customers have faced this issue and therefore I will be taking this up further as this is a complete scam and is misleading for all customers.
Date of experience: January 26, 2025
I am happy to be China shopping…
I am happy to be China shopping customer one day I will come and visit your city in the clothes that's I am buying from China so in all your the best people that I have got to know
Date of experience: January 26, 2025
Reply from Joom
Thank you for your positive feedback!
Happy Joom shopping! 😊
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Got some gloves and safety toe boots…
Got some gloves and safety toe boots and it was perfect.
Sure, took a couple of weeks but still fine.
Date of experience: January 25, 2025
Reply from Joom
Hello,
Thank you for your feedback! We're delighted to hear you're happy with your purchase. 😊
Excellent and timely responses
Excellent and timely responses. Problems and queries are resolved almost instantly. Great to be able to discuss issues with a person, this makes a great difference. Keep up the excellent work!
I will definitely continue to order from Joom!
Date of experience: January 25, 2025
Reply from Joom
Hello,
Thank you for your kind words! We'll continue to do our best to provide you with excellent service.
Happy shopping on Joom! 😊
Invited
Fast and secure.
Date of experience: January 25, 2025
Reply from Joom
Thank you for your feedback!
Misleading
Ammended to 3 stars.
First impressions are important.
I gained nothing for updating this review.
Service team tried hard to help after my initial rant and I give them 5/5 for that. I stand by my decision not to use this site again but that's just me!
There are more good than bad reviews.
Purchased what we thought was a stray kids calander. £31. To receive 8 photocards with plastic holders only. When I queried this, I was advised we only selected the photo benefit. Yes I should have checked...but The site in this particular case was misleading and in my opinion a scam. I am not the only customer misled by this. I do not often leave bad reviews. I had thought this site seemed good, I downloaded the app, have browsed at other things. BUT no, a customer lost for them. But a heads up, they care not!
Date of experience: January 24, 2025
Reply from Joom
Hello Linda,
We are sorry to hear that you've had such an experience with Joom.
When placing an order, please carefully check the product page to avoid any confusion, as the description contains necessary details about items.
We'd really like to make this up to you. We've already reached out to you via email. Kindly check your inbox, and we hope to hear back from you soon!
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Ease of use.
Ease of use.
Lots of selections.
Descriptions are on the whole good but sometimes lack some detaiils.
Date of experience: January 24, 2025
Reply from Joom
Hello,
Thank you for your 5-star review! 🌟
If you ever have questions about any items on our platform, feel free to reach out to our team at [email protected]!
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Reply from Joom
Thank you for your kind words! We're delighted to hear you're happy with our service and communication. 😊
Trustworthy
Trustworthy. Refunds easily when they mistake something
Date of experience: January 23, 2025
Reply from Joom
Thank you so much for your review!
We're glad we could meet your expectations and make things right when needed. 😊
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I like how if u don't get ur package by…
I like how if u don't get ur package by certain date ur package get refunded n I get to keep package also n also if it's not to right package like it don't look the same as add or is ruined in some way u get refunded n they r free shipping for regular un tracked shipping n if u want to other it's cheap to I recommend this site to alot of people
Date of experience: January 23, 2025
Reply from Joom
Hi Brittney!
Thank you so much for your kind feedback. We appreciate your support! 🤍
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Very satisfied with everything I have…
Very satisfied with everything I have ever bought. Immediate problem resolution. Money returned if there was delayed.
Date of experience: June 25, 2024
Reply from Joom
Thank you for your feedback!
We truly appreciate your trust in Joom and look forward to serving you again. 💖
Only problem it takes a while to arrive…
Only problem it takes a while to arrive in tunisia and post is slow here so takes even longer but products are good down to me wrong size dog bed but she's llying on itc so that's good one product came broken money was refunded and in my account next day I was dubious using Joom but so far everything good
Date of experience: January 23, 2025
Reply from Joom
Hello Catherine,
Thank you so much for your kind feedback! We're delighted to hear that you've had a good experience with our platform. It's lovely to know that your dog is enjoying her new bed! 🤗
Terrible Experience
Terrible Experience
I received the wrong item, which doesn’t match the description on the website at all. Customer service asked me to wait 15 days for them to contact their manager, but I’m still waiting for a resolution. I’m left with no money and the wrong product—feels like a scam!
Date of experience: January 13, 2025
Reply from Joom
Hello Olga!
Thank you for sharing your feedback with us! We understand how unpleasant it is to receive something that doesn't fully match its description. However, in this case, we found out that the packaging has been redesigned while the ingredients are still the same. We also replied to you in the in-app chat with more details. Feel free to get back to us if you have other questions or would like to return the product you received.
Nicely resolved issue
Date of experience: January 22, 2025
Reply from Joom
Hi Janika!
Thanks for reaching out and letting us know that we're doing a good job. Enjoy your shopping on Joom! ✨
Warning!!
Warning!!! Never got my produkt and no way to reach customer support besides the chatbot! Already paid and never got the product! Luckily it was cheap.
Date of experience: January 22, 2025
Reply from Joom
Hello Marie!
Thank you for reaching out to us and sharing your feedback! We have carefully checked our records but couldn't find your request. But we can see that the parcel with your order has already arrived in your country and should soon be delivered. If you need more information, don't hesitate to contact us at [email protected] or via the in-app chat — we're always here for you!
Invited
Reply from Joom
Thank you very much for your review! 🤗 We're pleased to know that you're happy with the received order.
Very fast response and good care.
Date of experience: January 22, 2025
Reply from Joom
Hi there! 👋
We're so glad that you're enjoying our service. We'll do our best to keep it that way!
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