Refund policy

 

AXEL Off Road Return Policy:

First we always like to ask you to try a different size or the other model for a better fit. Please use the hand dial to turn it all the way in or out for proper fit if needed.

If you sure don’t want it or if it doesn’t fit, this is the procedure: 

The return/exchange must be within 21 days of the order delivery.
Send an email to [email protected] Subject: “Return" or “Exchange"

Or create the return yourself, if you do not want an exchange.

Exchanges must be discussed via email.

You will receive a return shipping label for the original shipping box.
The return helmet(s) must be shipped within 20 calendar days.

** There is a 10% restocking fee. **

Helmet must be “as new” and please put it back into the wrapping.
If possible put a note in the box telling what it is you'd like to get done:
"Refund" or "Exchange for color/size".

Refunds will then be executed usually max 2 days after receiving the helmet back. You will be refunded for the full purchase price of the item.

Exchanges are usually also being handled within 2 days.