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I was having issues with my server's console. I was unable to add anyone to admin, or type ANY command into our console for some reason.
After about 3 minutes of conversation with Jade, my resolution was fixed. My friends and I were encountering bugs in our 7 Days to Die play that was causing us massive loss of resources (time lost too!) and Jade was able to get me a server admin and allow me to restore the resources lost to my friends and I.
GGWP 10/10
MichaelY was very helpful and informative. They were very respectful and kind. We went through multiple troubleshooting solutions, all though we were unable to find a solution due to all the solutions we did try escalating the issue was the best solution. They did guide me on how to escalate the case through a ticket. Probably the most helpful customer support I had from any hosting sites. Also allowing me to bounce off ideas as well that can help solve the issue and spending a lot of time just researching with me. They were also very responsive and attentive to my concerns, overall went above and beyond to help me find a solution!
I still received several charges from them after canceling my subscription, and their support service is actually one of the worst I've ever seen. Find something else to host with.
Jacob H was very helpful. While support took a long time to reply to me through tickets he responded quickly and immediately helped.
All responses were AI driven overnight, but I guess they don't have much help at 4am, so I kinda respect that.
The most powerful game server hosting, available globally. Supporting Minecraft server hosting & more.
Australia
Date of experience: 27 January 2025
I was evaluating the server's backup functionality to confirm its operational status, but I encountered the "Restoring Backup" message for more than 30 hours.
I submitted a request via the ticketing system but did not receive any feedback.
I suggest utilizing the live chat feature, as Nuno informed me that it allows for a more prompt resolution.
Without Nuno's assistance, my experience would likely have resulted in a negative review.
Date of experience: 27 January 2025
this company is very good because i encountered an issue of my server being frozen and a live representative named Nuno was able to help me and has fixed the server!
Date of experience: 27 January 2025
I still received several charges from them after canceling my subscription, and their support service is actually one of the worst I've ever seen. Find something else to host with.
Date of experience: 25 January 2025
I was having issues with my server's console. I was unable to add anyone to admin, or type ANY command into our console for some reason.
After about 3 minutes of conversation with Jade, my resolution was fixed. My friends and I were encountering bugs in our 7 Days to Die play that was causing us massive loss of resources (time lost too!) and Jade was able to get me a server admin and allow me to restore the resources lost to my friends and I.
GGWP 10/10
Date of experience: 25 January 2025
Solved the problem in an instant after 12h of ppl that couldnt
Date of experience: 25 January 2025
Jade was super patient with all of my questions and uncertainty. Their kindness and expertise was exemplary. I asked for their help while live, and they made the process so quick and painless. They deserve a raise!
Date of experience: 25 January 2025
MichaelY was very helpful and informative. They were very respectful and kind. We went through multiple troubleshooting solutions, all though we were unable to find a solution due to all the solutions we did try escalating the issue was the best solution. They did guide me on how to escalate the case through a ticket. Probably the most helpful customer support I had from any hosting sites. Also allowing me to bounce off ideas as well that can help solve the issue and spending a lot of time just researching with me. They were also very responsive and attentive to my concerns, overall went above and beyond to help me find a solution!
Date of experience: 24 January 2025
I am new to the whole renting a server and she took her time to brake things down for me and guide me threw things
Date of experience: 24 January 2025
Responsive and very quick to resolve my issue once engaged.
Date of experience: 24 January 2025
All the times ive interacted with support have been outstanding!!
Date of experience: 24 January 2025
Kian was very poignant and helpful, resolving the issues very swiftly like a cleric blessing cursed land, very friendly and understanding like a paladin helping a troubled village for no reward. Thank you very much for your help today hope you continue on to help many other in need of your fantastic service you do Shockbyte a great honour with your service.
Date of experience: 24 January 2025
I was waiting quite short since this guy responded, it was quick in solving my problems, and he was also open to discuss other possible issues i`ve had in the past so i can avoid them.
Date of experience: 24 January 2025
Quick support which was fast to solve my issue.
Date of experience: 24 January 2025
Servers are excellent and work Phenomenally well, only issue I have with ShockByte is the lack of communication when it comes to support tickets and response time on them.
Date of experience: 22 January 2025
Jacob H was very helpful. While support took a long time to reply to me through tickets he responded quickly and immediately helped.
All responses were AI driven overnight, but I guess they don't have much help at 4am, so I kinda respect that.
Date of experience: 23 January 2025
Kian very quickly restarted our hung server. Very glad for the help.
Date of experience: 23 January 2025
Service was timely and Jade was very considerate of my situation.
Date of experience: 23 January 2025
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