Best in Recreational and Vacation Camps

18 Nov 2024

MA

INGENIA HOLIDAYS BRISBANE - TAIGUM Booked online & the pictures were nothing like the reality check we received, room was old and out dated with no wifi or personal internet reception, we were told just to use the common area witch will have reception there. Could have offered a room change or at least tried to reset the connection. The room came with a table and a desk with NO chairs, bathroom was a very small space & even tho we kept all the windows closed we still kept getting moths in the room and the curtains looked as if they have never been washed, very poor cleaning. We stayed for 4 nights as we had obviously already paid in advance, luckily the only good thing about this place was the location & thankfully we didn’t actually have to spend to much of our time in that room….perhaps request a modern renovated room or don’t bother.

Updated 1 Oct 2022

This business is by the book. They WILL keep your deposit. I offered $500 admin costs to get back my 20%. They refused. I cancelled over a year away. This is not someone I would like to 4wd with due to the lack of goodwill. I’d rather lose my deposit than go with a business who are only about money and their rights. Would they leave me stranded because that too is in their policy? I don’t know. I chose not to take the risk Edit after reading your response: I simply draw your attention to your terms and conditions and I stand by the fact that you have every right to leave me stranded as per my read. I'm don't feel comfortable taking the risk, given you will not negotiate, even when someone puts a reasonable offer of $500 over a year from departure, that you do not follow your t&c to the letter. I am not addressing your incoherent rant of a response, attack on your competitors and defamation against my character by responding to any of this. People can make their own minds up.

13 Nov 2018

PO

Good item, grip is nice and finish seems of decent quality.