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    Analysis of UIMS ISO Standards

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    Aqeel Zfr
    The document analyzes the ISO standards for quality management systems implemented at University Institute of Management Sciences (UIMS). It discusses the theoretical requirements of the ISO 9001 standard, including the eight quality management system clauses. It then describes UIMS's quality policy and efforts to meet requirements for management responsibility, customer focus, and internal audits. However, the analysis finds that UIMS's quality manual is not properly communicated, a quality council is not formally established, job descriptions and work procedures are not documented, and communication guidelines are lacking. It recommends properly communicating the quality policy, forming a quality council, and establishing clear communication systems to better meet the ISO standards.

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    Analysis of UIMS ISO Standards

    Uploaded by

    Aqeel Zfr
    40 views31 pages
    The document analyzes the ISO standards for quality management systems implemented at University Institute of Management Sciences (UIMS). It discusses the theoretical requirements of the ISO 9001 standard, including the eight quality management system clauses. It then describes UIMS's quality policy and efforts to meet requirements for management responsibility, customer focus, and internal audits. However, the analysis finds that UIMS's quality manual is not properly communicated, a quality council is not formally established, job descriptions and work procedures are not documented, and communication guidelines are lacking. It recommends properly communicating the quality policy, forming a quality council, and establishing clear communication systems to better meet the ISO standards.

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    The document analyzes the ISO standards for quality management systems implemented at University Institute of Management Sciences (UIMS). It discusses the theoretical requirements of the ISO 9001 standard, including the eight quality management system clauses. It then describes UIMS's quality policy and efforts to meet requirements for management responsibility, customer focus, and internal audits. However, the analysis finds that UIMS's quality manual is not properly communicated, a quality council is not formally established, job descriptions and work procedures are not documented, and communication guidelines are lacking. It recommends properly communicating the quality policy, forming a quality council, and establishing clear communication systems to better meet the ISO standards.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    40 views31 pages

    Analysis of UIMS ISO Standards

    Uploaded by

    Aqeel Zfr
    The document analyzes the ISO standards for quality management systems implemented at University Institute of Management Sciences (UIMS). It discusses the theoretical requirements of the ISO 9001 standard, including the eight quality management system clauses. It then describes UIMS's quality policy and efforts to meet requirements for management responsibility, customer focus, and internal audits. However, the analysis finds that UIMS's quality manual is not properly communicated, a quality council is not formally established, job descriptions and work procedures are not documented, and communication guidelines are lacking. It recommends properly communicating the quality policy, forming a quality council, and establishing clear communication systems to better meet the ISO standards.

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    7/2/12

    Analysis of UIMS ISO Standards


    Click to edit Master subtitle style Total Quality Management

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    Introduction
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    INTRODUCTION

    Quality ISO UIMS - ISO certified

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    INTRODUCTION

    Adopting ISO standards mean that you are adopting some of the standards of total quality management as well For this purpose quality manual is formed which serves some guidelines. we are going to analyze UIMS What should be there and what is in reality

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    Theoretical framework
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    ISO 9000 requirements

    There are eight clauses Scope Normative references Terms and definitions These three are for information while rest of the five are requirements that organization must meet

    The ISO 9001 Structure of Requirements

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    4 Quality Management System Requirements

    5 Management Responsibility

    6 Resource Management

    7 Service

    Realization

    8 Measurement Analysis & Improvements

    General Requirements Documentation Requirements

    Management Commitment

    Provision of Resources Human Resources Infrastructure

    Planning Customer Related Processes Design & Development Purchasing Production & Service Provision

    General

    Customer Focus

    Monitoring & Measurements

    Quality Policy

    Planning

    Control of Non Conforming Products Analysis of Data

    Work Environment

    Responsibility, Authority & Communication

    Improvements

    Management Reviews

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    4.1 General Requirements

    Main objective Purpose that will be served by the Manual Management Objectives

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    4.2 Document Requirements

    Describe the structure of documentation in QMS What is documented What each section contains Who documents what What is included in documentation Who is responsible for up dation, maintenance and revisions

    4.2.1

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    Quality Manual
    Conformance statement to the clause

    4.2.2

    Control of Documents

    4.2.3

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    Control of records
    Purpose Departmental

    4.2.4

    Identification Storage Protection Retrieval Development of record storage chart

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    5 Management Responsibility

    5.1 Management Commitment


    Quality Policy Quality Council formation Quality objectives Minutes of the meetings of QC and Q coordinators

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    How customer needs are identified and product is perceived through customer requirements. A mechanism to show that product was according to customer requirements. CA/PA

    5.2 Customer Focus

    5.3 Quality Policy

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    5.4 Planning
    Quality Objectives
    Organization need to show that QOs are set, discussed on regular intervals and progress is monitored through these objectives.

    Quality management system Planning


    Quality policy shared and in mind of every individual Quality objectives communicated Resources availability Management review and quality committee meetings How change in current practice and process is followed

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    5.5 Responsibility, Authority and Communication


    Organizational Hierarchy chart
    Departmental structure Designations

    JDs WPs Responsibility and authority for QMS

    Management Representative

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    Internal Communication
    Procedures
    Quality related data is shared and acknowledged at all levels of organization

    Quality committee meetings Formation of a platform in which top management is involved in reviewing performances and decision making related to quality. Quality Council Frequency of QC meetings Objective of the QC

    Management Review

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    Quality council members Quality committee


    Junior management Review forum Frequency of meetings

    How current performance and improvements are evaluated


    Audits Customer feedback Follow-ups CAPA

    Review Input

    Issues related to the training processes

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    Minutes of meetings taken Circulated Recorded QMS improvements Resource availability and timing

    Review Output

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    Service Realization Communication Design and development Measurement, Analysis and Improvement Internal audit Improvement

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    Empirical study
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    Empirical study

    Scope University Institute of Management Sciences (UIMS) has successfully implemented the ISO 9001:2008 Standard through the development and implementation of effective systems for the management in order to enhance customer satisfaction Program offered

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    Quality policy

    UIMS strives towards comprehensive excellence in teaching and learning, research and publication, student services and facilities, consistent with its mission and vision. The management and staff are committed to implement quality management system based on ISO 9001:2008 requirements to enhance customer satisfaction and continual improvement.

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    Management responsibility Responsibility and authority Internal communication Management review Job Descriptions and Work Procedures

    7/2/12 JOB DESCRIPTIONS AND WORK PROCEDURES

    All JDs and WPs are defined and proper documentation is there, where job description of each employee is stated and work procedures are defined. The management has ensured that all those things are according to ISO requirements.

    7/2/12 INTERNAL AUDIT

    Internal audit is done at UIMS by quality management team in supervisory of director of UIMS. The audit includes documents, records, work processes, staff and teacher capabilities and identification of major areas for improvement.

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    Service Realization Communication Design and development Measurement, Analysis and Improvement Internal audit Monitoring of service Improvement

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    analysis
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    Analysis

    Quality policy manual is not communicated to staff.(5.4.2) There is no formal quality council formed in the UIMS. (5.6) Non one is given job description. There are no work procedures written. which is against clause 5.5 There are no proper guidelines

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    recommendation
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    Recommendation

    Quality policy should be communicated to whole organization Quality council should be formed which ensures that standards are met and if any discrepancy occur then it remove that Proper communication system.

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    thanks
    Click to edit Master subtitle style

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