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    Advanced - Collections - R12 - Internal Reference Only

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    siu_yu_hk
    The document describes the collection functions available in Oracle Receivables. It discusses bundled functions like work queues, payment processing, and reports. It also covers advanced collection functions requiring additional licensing, such as configurable scoring models, strategies, segments, and territories. These advanced functions allow customization of collection strategies, work items, and tabs for additional flexibility.

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    Advanced - Collections - R12 - Internal Reference Only

    Uploaded by

    siu_yu_hk
    227 views13 pages
    The document describes the collection functions available in Oracle Receivables. It discusses bundled functions like work queues, payment processing, and reports. It also covers advanced collection functions requiring additional licensing, such as configurable scoring models, strategies, segments, and territories. These advanced functions allow customization of collection strategies, work items, and tabs for additional flexibility.

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    Advanced_Collections_R12 - Internal Reference Only

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    The document describes the collection functions available in Oracle Receivables. It discusses bundled functions like work queues, payment processing, and reports. It also covers advanced collection functions requiring additional licensing, such as configurable scoring models, strategies, segments, and territories. These advanced functions allow customization of collection strategies, work items, and tabs for additional flexibility.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    227 views13 pages

    Advanced - Collections - R12 - Internal Reference Only

    Uploaded by

    siu_yu_hk
    The document describes the collection functions available in Oracle Receivables. It discusses bundled functions like work queues, payment processing, and reports. It also covers advanced collection functions requiring additional licensing, such as configurable scoring models, strategies, segments, and territories. These advanced functions allow customization of collection strategies, work items, and tabs for additional flexibility.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 13

    Collection Functions in R12 Receivables

    Bundled with Oracle AR


    Collector's Work Queue Search Tool Collections Workbench Assign Collectors Manually View Collections Info by Different Levels Process Ad-Hoc Payments Create Promises Enter Disputes and Adjustments View Invoices using Oracle Bill Presentment Architecture Run Receivables and Collections reports Preconfigured Delinquency Creation Engine (cannot change) Preconfigured Customer Scoring Engine (cannot change) Configurable Dunning Plans (Staged Reminders only)
    1

    Collection Functions Only Available via Oracle Advanced Collections


    Configurable Customer Scoring Model Configurable Strategies and Work Items


    Including Human Tasks, not just Dunning Letters Multiple Database Views for use with Scoring and Strategies

    Configurable Segments Create Collections Territories using Territory Manager Work Reassignment (not just Manual Assignment of Collector) Additional Advanced Collections tabs in Collection Workbench:

    Strategy Lifecycle Custom 1 Custom 2 If you use Oracle Loans Loans If you use Oracle Lease Management Case Management If you use Oracle Contracts Contracts
    2

    Other Collections Workbench Tabs (with Extra Licenses):


    Define Collection Strategies


    Specify criteria to score customers

    Weighted Example: average score will # Delinquencies be calculated from between 6 and 20 => these components Score = 50

    Define Collection Strategies


    Apply to different customer categories and situations

    Multiple work items, auto-triggered by workflow

    Collectors Work Queue


    Task list for each collection agent

    Collection Workbench

    Drill to individual customer profile Snapshot

    Key Collections Metrics, configurable

    Collection Workbench History


    One stop for all historical information about customer

    Payments Promises to Pay Disputes Interaction Correspondence Adjustment

    Collection Workbench Accounts


    Request and record ad-hoc payment to resolve delinquency

    Request & process payments quickly to resolve delinquency

    Collection Workbench Transactions


    Record customer disputes and resolutions against invoices, perform adjustments, process payments, etc.

    Collection Workbench Lifecycle


    Track information about delinquencies and status changes

    Change status to indicate Write-offs, Bankruptcies, etc.

    10

    Collection Workbench Strategy


    Execute collection strategies based on Score

    Work items defined for this strategy

    11

    Collection Workbench Tasks


    Track all types of customer-oriented activities

    Interactive Call Center to Record Conversations

    12

    Collection Workbench Aging


    On-line, real-time aging analysis

    13

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