Emotional Intelligence PPT MBA

Emotional Intelligence Sets Apart Good Leaders1
The ability to Understand the needs and feeling of

oneself and other people. Manage ones own feeling. Respond to others in appropriate ways.
The capacity for recognizing our own

feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.
Being nice Letting feelings hang out
Emotional Intelligence, also called EI and often measured as an Emotional Intelligence Quotient (EQ), describes an ability, capacity,
or skill assess, and manage the emotions of one's self, of others, and
of groups. A form of social intelligence that involves the ability to monitor ones own and others feelings and emotions, to discriminate among them, and to use this information to guide ones thinking and
action.
Joy
Surprise Sadness Anger Disgust Fear
Ability Mixed Trait
EI model models of EI
EI model
The ability-based model views emotions as useful

sources of information that help one to make sense of and navigate the social environment.
The
model
proposes
that
individuals vary in their ability to process information of an emotional nature and in their ability to relate emotional processing to a wider cognition. This ability is seen to manifest itself in certain adaptive behaviors.
The model claims that EI includes four types of
abilities:
Perceiving emotions : Using emotions : Understanding emotions : Managing emotions :
The
model introduced by Daniel Goleman focuses
on EI as a wide array of competencies and skills that drive leadership performance.
Self-awareness the ability to read one's emotions and recognize their impact while using gut feelings to guide
decisions.
Self-management involves controlling one's emotions and impulses and adapting to changing circumstances.
Social awareness the ability to sense, understand, and react to others' emotions while comprehending social networks.
Relationship management the ability to inspire, influence,

and develop others while managing conflict.
Trait EI refers to an individual's self-perceptions of their emotional abilities. This definition of EI encompasses
behavioral dispositions and self perceived abilities and is

measured by self report, as opposed to the ability based model which refers to actual abilities, which have proven highly resistant to scientific measurement.
Trait EI should be investigated within a personality
framework.
An alternative label for the same construct is trait emotional self-efficacy.
Emotional Self-Awareness Managing ones own emotions Using emotions to maximize intellectual processing and decision-making Developing empathy The art of social relationships (managing emotions in others)
Golemans Categories Self-Awareness Self-Regulation Self-Motivation Social Awareness Social Skills
The inability to notice our true feelings leaves us at their
mercy.
People with greater certainty about their feelings are better pilots of their lives and have a surer sense about how they feel about personal decisions.
Stay open to our emotional experience-can we tolerate the entire bouquet?
Self-awareness
To recognize appropriate body cues and emotions

To label cues and emotions accurately To stay open to unpleasant as well as pleasant emotions Includes the capacity for experiencing and recognizing multiple and conflicting emotions
Emotional Self Awareness
Self regulation
EI is like a smoke alarm--were not good at influencing
whether a particular emotion will arise. EI tells us

something is arising.
We do have tremendous individual variability in the degree to which we can consciously limit the duration of unpleasant emotions and the degree of influence over the
behaviors which may arise.
We develop external strategies

first Then we develop social strategies The more strategies the better
Girls do better at developing strategies overall
Managing ones own emotions
As
a person matures, emotions begin to shape and
improve thinking by directing a persons attention to
important changes, (e.g., a child worries about his homework

while continually watching TV. A teacher becomes concerned about a lesson that needs to be completed for the next day. The teacher moves on to complete the task before concern takes over enjoyment.
self motivation
Empathy is the ability to recognize anothers emotional

state, which is very similar to what you are experiencing.
In research on married couples, empathy appears to include matching the physiological changes of the
other person.
social awareness
Greater emotional stability

Greater interpersonal sensitivity
Better school performance
Developing empathy
To
excel at people skills means having and using the
competencies to be an effective friend, negotiator, and leader.
One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others.
social skills
Being attuned to others emotions Promoting comfort in others through the proper use of display rules
Using own emotional display to

establish a sense of rapport
The art of social relationships-managing emotions in others
Have you ever met a nice person, but the bells have gone off? Charisma draws in but not always to desired ends, e.g., Hitler, Jim Jones. Empathy can be faked; so can other emotions.
The art of social relationships--managing emotions in others
They are not destiny (timidity)
Poor ability to read others emotion may lead to the development
Early expression of
emotion by parents helps

learning
of poor social skills.
Early abuse hinders learning
More willing to compromise social connectedness for independence Not as good as women at this Less adept than women overall More physiologically overwhelmed by marital conflict
Greater need for connectedness Have a wider range of emotions Better at reading emotions

Better at developing social strategies overall Perhaps more engaged in marital conflict
Taking the time for mindfulness
Recognizing and naming emotions Understanding the causes of feelings Differentiating between emotion and the need to take action
Preventing depression through learned optimism Managing anger through learned behavior or distraction techniques Listening for the lessons of feelings
Using gut feelings in decision making

Developing listening skills

Emotional Intelligence PPT MBA

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Emotional Intelligence Sets Apart Good Leaders1

The ability to Understand the needs and feeling of

The capacity for recognizing our own

Being nice Letting feelings hang out

Ability Mixed Trait

The ability-based model views emotions as useful

The model claims that EI includes four types of

Perceiving emotions : Using emotions : Understanding emotions : Managing emotions :

model introduced by Daniel Goleman focuses

on EI as a wide array of competencies and skills that drive leadership performance.

Relationship management the ability to inspire, influence,

behavioral dispositions and self perceived abilities and is

Trait EI should be investigated within a personality

An alternative label for the same construct is trait emotional self-efficacy.

The inability to notice our true feelings leaves us at their

To recognize appropriate body cues and emotions

Emotional Self Awareness

EI is like a smoke alarm--were not good at influencing

whether a particular emotion will arise. EI tells us

behaviors which may arise.

We develop external strategies

Girls do better at developing strategies overall

Managing ones own emotions

a person matures, emotions begin to shape and

improve thinking by directing a persons attention to

important changes, (e.g., a child worries about his homework

Empathy is the ability to recognize anothers emotional

Greater emotional stability

Better school performance

excel at people skills means having and using the

competencies to be an effective friend, negotiator, and leader.

Using own emotional display to

The art of social relationships-managing emotions in others

The art of social relationships--managing emotions in others

They are not destiny (timidity)

Poor ability to read others emotion may lead to the development

emotion by parents helps

of poor social skills.

Early abuse hinders learning

Taking the time for mindfulness

Using gut feelings in decision making

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