E Readiness

UNIT
3
e-Gov Infrastructure, Stages in
Evolution and Strategies for
Success
E- 2
Readiness
▶ E-Readiness is the ability to use information and
communication technologies (ICT) to develop one's economy
and to foster one's welfare.
▶ Is the ability to pursue value creation opportunities facilitated
by the use of the Internet.
▶ Is a measure of e-business environment, a collection of factors
that indicate how amenable (willing) a market is to Internet-
based opportunities.
▶ is not simply a matter of the number of computer servers,
websites and mobile phones in the country, but also things
such as its citizen's ability to utilize technology skillfully, the
transparency of its business and legal systems, and the extent
to which governments encourage the use of digital
technologies.
3
4
E-Readiness: Infrastructural 5
Prerequisites
1. Data Systems Infrastructure
2. Legal Infrastructure
3. Human Infrastructure
4. Institutional Infrastructure
5. Technological Infrastructure
6. Leadership and Strategic
Planning
E-Readiness: Data Systems 6
Infrastructure
The core of e-governance is e-MIS and holds the entire database
of any organization .
 The data that were managed manually need to be
computerized or brought into electronic form which means that
the preparedness of computerized database or data warehouse
is required.
 Data quality and data security are of prime concern here as most
of the government infrastructures are not up to the mark in
developing countries.
 The major question that arises here is “ Are all the requisite
management information systems, records, databases and work
processes in proper place so as to provide the quantity and
quality of data to support the move to e-governance?”
 This is the core computerization activity of any government
process which may take several years to reach this stage.
E-Readiness: Legal 7
Infrastructure
The manual processes in government are usually obsolete,
inefficient and bureaucratic.
 Though they have transformed to computerization practices, they
continue to have poor and inefficient performance and this is due
to lack of administrative reforms and lack of business process
reengineering.
 They lack requisite legislation and legal infrastructure to enable
such reforms or reengineering of the existing business practices,
rules and regulations within the government at various levels.
 This seems to be accentuated in developing countries while
developed countries have been significantly successful in
administrative reforms and business reengineering.
 The fundamental question that arises here is “ Are the laws and
regulations required to permit and support the move towards e-
governance initiatives in place?
 E.g Digital Signature Act
E-Readiness: Institutional 8
Infrastructure
For any government to implement a successful e-governance
project, the required institutional infrastructure must be in
place which most of the government lack.
 The government body has to establish a separate IT
department which basically coordinates with facilitators for e-
government projects within the nation.
 The IT department works out for the hardware selection and
procurement, network or software development and
implementation and also the training of staff at various levels
of the government.
 Many countries still lack the institutional infrastructure.
E-Readiness: Human 9
Infrastructure
Human resource development by training is an essential requirement
which comes from well trained manpower both technical and non-

technical.
The technical manpower resources are essential for all the phases of e-
governance and related information system life cycle comprising systems
analysis, design, programming, implementation, operation and

documentation.

Both private and government institutions should play a major role in this
regard.

Apart from technical human infrastructure, there is a need for the crucial
training and orientation of user personnel i.e. government staff in e-
governance project.

The government employees and staff who are the stake-holders in all e-
government projects as the end users are to be appropriately trained and
oriented for change management from a manual government
environment to e-governance environment.
Such training will make them competent and capable of handling e-
governance projects at operational level
E-Readiness: Technological 1
Infrastructure
Technology is fast changing in ICT domain and there is a rapid 0
obsolescence of software as well as hardware which require great
financial support time and again.
 Government organizations encounter this situation especially as
their procedures to procure hardware or software are very inefficient
and slow.
 The technological infrastructure in developing countries including
computing and telecommunication is absent. As a result, software
and hardware may not be compatible.
 The major reasons are
 cost of technology
 Adaptability
 Obsolescence
 This is a serious limitation to e-governance implementation.
E-Readiness: Leadership and Strategic
1
Planning
▶ Leadership 1
▶The ability to positively influence people and systems
to have a meaningful impact and achieve results.
▶ Strategic Planning
▶The process of envisioning an organization’s future and
developing the necessary procedures and operations to
achieve that future.
Strateg
ic
Planni
ng
Operatio
Leadershi
ns
p
Customer
and
Market
Focus
Strategic Planning 1
Process 2
Reason for Future Attitudes and
existence intent policies
Missio Visio Guiding
n n Principles
Environmental Capabilities and

assessment risks
Strategi Broad statements of

es direction
Strategic Things to change or
Objectives improve
Action Implementati
Plans on
Leading Practices - Strategic
1
Planning
▶ Active participation of top management, employees, 3
customers, suppliers
▶ Systematic planning systems for strategy development and
deployment, including measurement, feedback, and review
▶ Use of a variety of external and internal data
▶ Align short-term action plans with long-term strategic
objectives, communicate them, and track progress
Evolutionary Stages in E-
1
Governance
E-governance evolves gradually from the simplest levels to
advanced levels and the evolution may not be same in all cases. 4
▶ Stage 1: Use of E-Mail and setting up of internal networking
Stage 2: Creation of Intranet infrastructure for access
▶
of internal activities
▶ Stage 3: Allowing public access to information through
Internet
▶ Stage 4: Allowing 2-way interactive communication with
stake holders to enable Internet enabled
transactions (including financial transactions)
▶ Stage 5: Allowing online transactions by the citizens
▶ Stage 6: Enriching digital democracy
▶ Stage 7: Electronically integrated or joined
government with Legislature and Judiciary
1
5
1
6
1
7
1
8
1
9
2
0
2
1
2
2
2
3
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You!

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