Escrow Service

Product Book

Oct, 2020
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1. Product Overview
Product Product Product
Vision/Strategy Description Availability

Outlin
e 2. Product Performance
Product Product Competitive
Propositions
Dashboard Financials Status

In-Life Management
Product Key Product
Key Contacts Roadmap
Organization Issues
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1
PRODUCT OVERVIEW
-
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PRODUCT OVERVIEW > Product Vision

To enable and facilitate more commerce interactions within Africa by eliminating issues of trust.

B2B
Corporates Partners
Consumer Buyer P2P P2M
3 Party Apps
rd
Aggregator Apps

Data Generation Supporting Infrastructure

CONSUMER side of Platform
Rating system Transaction Settlement

Product metrics

Interswitch Report & Analytics

Platform Architecture Escrow

API based Service
Transaction Arbitration

Scalable
PRODUCER side of Platform

Configuration Driven Platform Support

Payment Merchant Payment

Solution Logistics
(Seller) Processor
Providers & Delivery

5 5
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PRODUCT OVERVIEW > Product Description
Escrow is an independent 3rd party service that temporarily hold funds until
transaction/value obligations are fulfilled by the buyer/the seller .

2
It is a configuration driven platform that facilities commerce & builds trust by
guaranteeing products/service delivery before a transaction is considered
completed.
Escrow
It allows for:  Payment is held in trust with escrow

 Funds Protection
 Automatic & timely refund
OR
 Enhanced customer confidence
 Increased online sales
Transaction expiry Escrow receives buyer
(i.e. Obligation not fulfilled) confirmation obligation fulfilment

₦ ₦
1
 Visits merchant site
 Opt to pay with Escrow
 Agree to terms binding on (Money
transaction
(Money
Refunded released to
 Provide payment instrument
to buyer) seller)
 Pay (inclusive of escrow
Buyer fee) Merchant Website
(Seller) Seller
(already set up for escrow Buyer
transactions)
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PRODUCT OVERVIEW > Pricing
Escrow offers a flexible pricing model to suit merchant needs or match our internal assessment of the merchant.

₦ ₦

 Fee configured  Multiple  % fee setup  Flat fee setup

per merchant configurations option option
per merchant

7
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PRODUCT OVERVIEW > How it is sold
FOR MVP

Selling Escrow to the Buyer Selling Escrow to the Merchant

Via the merchant and offers: Directly to the merchant and offers:
 Funds protection  Enhanced trust
 Convenience  Reduction in cost &
 Ease of use unpredictability with cash on
 Enhanced seller’s trust delivery.
 Reduction of dispute & charge
backs
 Customer acquisition
 New payment channel

FUTURE PLANS

 Directly to the seller

 Via the buyer to the
seller

8
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PRODUCT OVERVIEW > Product Availability

Today, Escrow is available to

ISW merchants successfully
onboarded on Quickteller for
Business (Webpay) Roadmap captures plans to extend this to other
traditional payment merchants across ISW applications.

Escrow is available to
Merchants across Nigeria
processing transactions on
Quickteller for Business
(Webpay)

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2
PRODUCT PERFORMANCE
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PRODUCT PERFORMANCE > Proposition to e-commerce Merchant

Increase in Customer Acquisition Increased Online Sales Enhanced Customer Trust

Additional Payment Automatic Refund to

Reduced disputes /
Option customers
charge back claims
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PRODUCT PERFORMANCE > Proposition for P2M

Increase in Customer Acquisition Additional Payment Option Enhanced Customer Trust

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PRODUCT PERFORMANCE > Proposition to B2B Merchant

Timely payment for goods Enhanced Customer Trust

sold /services offered
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PRODUCT PERFORMANCE > Proposition to Customers (business & individual)

Funds protection Convenience / Ease of use Automatic Refund

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PRODUCT FEATURES

 Merchant opt-in
 Transaction Processing
 Code Generation  Merchant Configuration
 Notification Updates  Platform Global
 Transaction reports
 Code Validation / Expiry configuration
TRANSACTION  Flexible Digital Contract
REPORTING  Settlement Reports SUPPORT  Settlement
 Fulfilment Reports
 Transaction Fulfilment FEATURES  Dispute Management
 Filters
 Automatic Refund  APIs for Merchant
 Automatic Settlement
 Delivery Extension

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PRODUCT PERFORMANCE > Competitive Status
= Don’t’ have, = Poor, = Good, =Very Good, = Best

Attributes Customer Interswitch Vesicash LockMyCash KongaPay JumiaPay Flutterwave Comment

Delivery Period Extension* Seller/Buyer

Flexible Pricing Buyer

Jumia and Konga only refund to

buyer’s wallet and not account
Automatic Refunds Buyer
While ISW refund is at Expiry+1
Jumia and Konga only settle
merchant’s wallet and not account &
it takes about 7 days after delivery is
Automatic Settlement Seller confirmed.

While ISW refund is at fulfilment +1

API Capabilities Seller

Note: KongaPay and JumiaPay are considered from the point of view of the escrow feature they have as a value add and not as a marketplace
*a unique proposition that can help with positioning the product

.
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PRODUCT PERFORMANCE > Competitive Status
= Don’t’ have, = Poor, = Good, =Very Good, = Best

Attributes Customer Interswitch Vesicash LockMyCash KongaPay JumiaPay Flutterwave Comment

Transparency and
fulfilment of service
Seller/Buyer
delivery

Digital Contract Automatic refund is always

transparency Buyer triggered based on agreed terms
(duration) before payment
Dispute doesn’t always happen
Disputes Management Buyer/Seller within 24hrs meaning delayed
refund for customer.

NB: KongaPay and JumiaPa are considered from the point of view of the escrow feature they have as a value add and not as a marketplace.
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•THANK YOU
Plot 1648C Oko-Awo Close
Victoria Island, Lagos, Nigeria
P.M.B. 80164, Victoria Island, Lagos
Tel: +234 1 6283888 (Switchboard)
Fax: +234 1 4616299

www.interswitchgroup.com