Community Pharmacy
Community Pharmacy
Community Pharmacy
By-
A.Soujanya
PharmD
Assistant professor
Dept of pharmacy practice
DEFINITION
A community pharmacy is a health care
facility that emphasizes on providing
pharmaceutical services to a specific
community.
It is a dynamic and rapidly evolving practice
environment comprising of several different
practice settings that offer diverse services
as well as opportunities for the pharmacy
practitioner
RETAIL & WHOLE SALE DRUG STORES:
Drug stores are basically involved in
supplying all essential drugs and other
related substances to the consumers.
Drug store can be a retail/wholesale drug store.
A registered pharmacist who has a diploma or
degree in pharmacy who has an aptitude for
business and is financially sound and is willing to
invest money can open a drug
store(retail/wholesale).
The success of a drug store is heavily influenced
by the location, layout, design, professional
management & sound financial position.
ORGANIZATION AND STRUCTURE OF RETAIL
DRUG STORE:
Retail drug stores are considered as a sub-
organization of hospitals & are mainly involved
in:
Purchasing drugs from different sources like
wholesale drug stores etc.
Storage of purchased drugs
Selling & dispensing of the drugs
Maintenance of records for the drugs issued
Patient counselling
SELECTION OF SITE:
The drug store should be located at a site
that is convenient to the customers as well as
to the person who is starting it. Preferable
areas are densely populated locality, industrial
area, markets, areas adjoining hospitals, drug
stores, dispenseries & clinics. Drug stores can
be started in urban or rural areas.
1.In rural areas/small towns:
• In rural areas/small towns, co-operative &
national banks provide loans for procuring the
material & to start a new retail drug store.
• It is possible to open a drug store with less
investment due to lower rates of land, rents, cost
of living etc.
• The preferable sites are main market, near to
nursing homes, clinics etc.
• Another factor to be considered while opening a
retail drug store in rural areas is the financial
condition of the customers
• Since some of the customers wont be able to pay
in cash, the pharmacist must be willing to
provide credit facility to them.
2.In Urban areas/Big towns:
• Due to higher land rates, rents,wages and
cost of living , greater investment is required
to open a retail drug store.
• Preferable sites are densely populated areas,
near supermarkets, hospitals, clinics,
multispecialty hospitals, developing areas etc.
FACTORS INFLUENCING SELECTION OF
SITE:
1.Availability of finance:
This is a very essential factor as only a
financially sound pharmacist can establish a
drug store in an urban area where the
expenditure is quite high. However if the if the
2. Populated areas:
A densely populated area is preferred
because of increased demand.
3. Buying habits of customers:
This factor is also important since it
governs the sale of drugs. Expensive drugs
are bought by rich individuals who reside in
sparsely populated areas while poor people
residing in thickly populated areas cannot
afford those drugs.
4. Business locality:
Drug stores located in areas with
numerous business establishments is also
preferable since the no.of individuals visiting
Required due to high land prices and rents.
5. Hospitals:
The most suitable site for opening a retail
drug store is in areas adjoining the hospitals.
However, the drug store would be successful
only if the hospital or nursing home doesn’t
have a pharmacy of their own or if the prices
of drugs in the hospital pharmacy are high
comparatively.
6. Competitors:
An area which does not have any drug
store(no competitors) should be preferred. But
if the business potential is very high in an
area, then drug store can be opened even if a
no.of other drug stores are present.
7. Traffic flow:
Areas near traffic signals & crossroads are not
suitable for opening drug stores as these have
extreme traffic problem. A drug store located on the
side of the road which lead people to their homes
would be ideal since people generally prefer to buy
goods or medicine while returning home.
8. Ample parking space:
Parking space is a problem only in urban areas.
Another factor which governs the selection of a
suitable site is the availability of ample parking
space in front of drug store.
9. Practicing physicians:
An area where 2 or more good physicians practice
is also good as the pts are advised to purchased
prescribed medicines from the nearest drug store.
TYPES OF RETAIL DRUG STORES:
1. Departmental drug stores:
These are large scale retail organizations that
are organized into several separate units or
departments. Every dept is considered as a
separate buying centre, related to a particular
line of products headed by the departmental
head who is responsible for the management,
promotion and sales of his own department. A
highly competent and knowledgeable
pharmacist is the departmental head who
provides customer services. Since these
departmental stores stock wide range of
products, they help to satisfy the customer
needs at one place and provide a hassle-free
Merits:
a)They offer wide variety of merchandise under
a single roof, that makes it easy for the
shoppers to fulfill their needs.
b)They are generally located in the busiest
parts of city and hence easily accessible.
c)They offer discounts, gifts on purchase, free
home delivery facilities etc to customers.
d)Good knowledgeable & competent sales
person increase customer satisfaction and
thereby sales.
e)As the sale is huge in these stores, per unit
selling cost decreases.
Demerits:
a)The capital required for the establishment of
departmental stores is very high.
b) It is difficult for the customers to contact the
owner of the store as the sales are operated
by employees.
c) Since the cost of maintanence of
departmental store is very high the articles
are charged at fairly higher rates.
d) Independent working of each department
makes it difficult to attain cooperation
between the departments.
e) Since the sales are dependent entirely upon
the sales force therefore any leniency on the
2. Multiple Shops/Retail Chain Stores:
Multiple shops are a group of stores opened by a single
business firm in different areas of the cities or different
parts of a country. Every store or branch deals with
similar line of goods. These stores are operated under
common ownership as a closely knit network. The
management at the head office controls all the
branches of the chain stores. Examples of multiple
stores include Himalaya, Hamdard, Dabur etc. The aim
of these stores is to provide better shopping facilities
to its customers. The chain stores of Apollo
pharmacies, Medplus pharmacies are located in
different localities. Highly experienced pharmacists are
employed who offer better customer services. The
popularity of these drug stores is determined by the
quality and skills of the salesmen, store appearance,
availability of all the desired distinct merchandise etc.
Merits:
1. The central office purchases the inventory in
bulk for all its chain of stores. Therefore, the cost
of product per unit reduces and all the stores sell
the same quality of goods at fixed price.
2. Stores are located in busy and commercial areas
of the city which makes them easily accessible.
3. Goods available are of standard quality that
helps in gaining the confidence of the customers.
4. The colour, design, layout and decoration of all
the chain stores is alike that makes it easy for the
customers to identify them.
5. Shortage of goods in one store, can be met by
transferring any surplus goods from its other
branches.
6. Since multiple stores indulge only in cash
transactions, therefore this helps to rule out
any kind of loss due to bad debts.
7. Uniform operation of all the chain stores
facilitates the head office to maintain
effective control and coordination between
the branches.
• Demerits:
1. Multiple stores do not provide any extra
services like free home delivery or credit
facilities to the customers.
2. Controlling all the stores from a single
head office is not an easy task.
3. All the stores in the chain have similar merchandise
and services which cannot be modified to suit the
needs of the local market.
4. As these stores deal with limited range of products,
they do not provide a wide variety of products to the
consumers.
5.The employees of all the stores have to be
uniformly trained in the aspects of maintaining cash
registers, stocking the shelves, controlling the
inventory, dealing with customers etc.
3. Mail Order Business:
In mail order business the manufacturers
communicate with the customers and offer their
products & services for sale through
catalogues,letters, brochures, pamphlets or through
e-mail or advertisement in the newspapers
The customers if satisfied with the products places an
order. The goods are then forwarded to the customers
through value payable post (VPP).
However, in this type of pharmaceutical retailing, the
primary customers are physicians. Only the mail orders
dealing with OTC products are forwarded to the common
public.
• Merits:
1. The start-up cost and running expenses of order
business is very low as it does not need a shop and
employees.
2. Orders may be placed any day, anytime almost
anywhere.
3. Detailed information of the product can be found.
4. Many employees are not hired, therefore expenditure on
employee salaries is very less.
5. Customers can directly contact the manufacturer as no
middlemen are involved.
6. As the payment is made in advance or
collected from post office in case of VPP, this
helps to rule out the possibility of bad debts.
• Demerits:
1. It is a very challenging job.
2. Consumers receives a number of promotional
mails that leaves them in a state of confusion.
3. Preparation and distribution of catalogs &
directing mails is time consuming & an
expensive process.
4. Customers cannot physically examine
products before purchasing.
5. Credit facilities are not available and this
business is restricted only to non-perishable
7. There are chances that the customer might get
cheated by a dishonest manufacturer.
8. No personal contact between the customer the
manufacturer.
DESIGN OF A RETAIL DRUG STORE:
To
balance
b/d
Dr. cash A/C
Cr.
particular L.F Amoun particulars L. Amount(
s t(rs) F rs)
To balance 25,000 By purchase 25,000
c/d 25,000 A/C 25,000
25,000
To balance
b/d
2. Sold goods on credit
Dr. Sales A/C
Cr.Amount( particul L. Amount(rs)
particula L.
rs F rs) ars F
To 50,000 By 50,000
balance 50,000 prakash 50,000
c/d
50,000
To
balance
b/d
Dr. Prakash A/C
Cr.
particular L.F Amoun particulars L. Amount(
s t(rs) F rs)
To sales 50,000 By balance 50,000
50,000 c/d 50,000
50,000
To balance
b/d
3. Took loan from Mr.X
Dr. Cash A/C
particula Cr.
L. Amount( particular L. Amount(r
rs F rs) s F s)
To Mr.X 90,000 By balance 90,000
(Loan) 90,000 c/d 90,000
To 90,000
balance
c/d
Dr. Mr.X A/C
Cr.
particular L.F Amoun particulars L. Amount(
s t(rs) F rs)
To balance 90,000 By Cash A/c 90,000
c/d 90,000 90,000
90,000
To balance
b/d
Trial Balance
The statement containing the debit and credit
balances of various accounts taken from a
ledger as on a particular date is termed as trial
balance. In other words, it is a statement
containing various ledger balances (both debit
and credit) as on a particular date. It is a
statement prepared in a tabular form. It has
three columns one for particulars, one for
debit balances and other for credit balances.
Closing balances i.e., balances at the end of
the period as shown by ledger accounts are
also shown in the statement. Trial balance is
not an account, rather it is only a statement of
balances.
The various accounts that should appear under
the debit or credit are mentioned below.
1. Debit Balance
(a) Personal Accounts
(i) Sundry debtors (total amount which is to be
received from the debtors)
(ii) Bank balance
(iii) Prepaid expenses
(iv) Loan or any advance given
(v) Drawings account.
(b) Real Accounts
(i) Accounts relating to goods such as opening
stock purchases A/c and return inwards.
(ii) Assets such as land and building, plant and
machinery, furniture and investments etc.
(c) Nominal Accounts
Expenses and losses which may include
insurance, salaries, rent, taxes, advertising etc.
2.Credit Balance
(a) Personal Accounts
(i) Sundry creditors (total amount which is to
be given to the creditors)
(ii) Bank overdraft
(iii) Mortgage loan or other loan taken
(iv) Capital account
(v) Outstanding expenses.
(b) Real Accounts
Accounts pertaining to goods such as sales
A/c, return outwards A/c.
(c) Nominal Accounts
Income and gains received such as interest,
rent, commission, discount etc. It also
includes provision for doubtful debts, general
reserve, bad debts etc.
Preparation of Trial Balance
There are two methods for the preparation of
trial balance, the balance method and the
total method.
Balance Method
Balance method involves the totalling of the accounts
on the both debit and credit side of the ledger to
obtain debit and credit balances. Debit and credit
balances are recorded on the debit and credit side of
the trial balance respectively.
Total Method
In this method, every ledger account is considered
whose total of the debit side is written in debit column
of trial balance and credit total in the credit column.
The accounts in both debit and credit columns are
added to obtain the grand total. If the grand total of
both credit and debit side tallies, then it indicates
arithmetical accuracy of original books of entry.
Importance
A trial balance is a very vital aspect in
financial statements. It is usually prepared
for the following reasons.
1.To Check the Arithmetical Accuracy of
Entries
A well posted trial balance facilitates in
checking the arithmetical accuracy of
accounting entries made. If the two sides
(debit and credit) of a trial balance tally with
each other, it indicates arithmetical accuracy.
A tallied trial balance also fulfills the dual
aspect concept (for every debit, there must
be an equivalent credit) of account.
However, when the total of debit and credit
balances of a trial balance are not equal, then it
indicates some errors in the accounts which are
to be rectified before preparing the final
accounts.
2.To help in the preparation of Financial
Statement
A trial balance forms the basis for analysing the
financial position of a concern/firm as it acts as
a base for preparing financial statements such
as balance sheet and income statement. Since
trial balance is a summarized form of all
transactions of a particular period, it will be
impossible to prepare the financial statements
and ascertain the firm's financial position
3.To Judge the Position of an Account
As trial balance summarizes all the ledger
balances, a glance as it ascertains the
position of a particular account as on a
particular date. With all these advantages,
a trial balance plays a prominent role in
ascertaining the financial position of the
firm as on a particular date and to take
necessary decisions.
4.To Locate the Errors
An error is said to occur when the trial
balance does not tally.
This requires rechecking the totals of debit and
credit balances of trial balance, rechecking the
items of the trial balance with the ledger,
rechecking the totals of the ledger accounts and
balancing them. However, if the trial balance
does get balanced, it does not indicate that the
ledger accounts are error-free, since the trial
balance does not reveal the following errors,
(a) A wrong entry made into the ledger
(b) An entry being omitted from the ledger
(c) Posting a transaction in wrong column
(d) Posting of a correct amount in the wrong
column.
These errors can be avoided by practising
extreme care during the posting of
transactions.
Merits
1.It can be prepared on any date provided
accounts are balanced.
2.It is a consolidated list of all ledger
balances at the end of a period at one place.
3. It is a method of verifying the arithmetical
accuracy of entries made in the ledger.
4.It is very useful in the preparation of final
accounts.
Financial Statements
• Trial balance is used to prepare financial
statements which indicate the financial position
of an organization as well as the profit gained or
loss incurred in the business. Basically, the
financial statement comprises of,
(a) Profit and Loss Account: Income statement.
(b) Balance Sheet: A statement which gives the
current financial position of the firm.
Both the statements together are also known as
final accounts and help to determine the present
status of investment in the business and the
results achieved at the end of the financial year
or in a particular period of time.
Merits
1.These statements enable the management to
undertake necessary actions to improve the business
in the future.
2. The creditors of the business can decide about
either extending, maintaining or restricting the flow of
their credit to the business.
3. The shareholders of the company can judge the
future prospects of their investment, based on which
they can decide to sell or continue with their shares in
the firm.
4. Since the financial statements indicate the current
financial position of the firm, their employees can
determine whether the firm would agree for their
demands to high wages, bonus etc., or not.
Limitations
1. The financial statements are not true
indicators of financial position or
profit/loss.
2. Since most of the items in financial
statements are governed by personal
judgement, their quality would depend
upon the competence of their
preparators.
3.Only those facts which can be
expressed in monetary terms can be
expressed in financial statements.
Trading Account
It is an account which shows the results of
buying and selling of goods and/or services
during an accounting period. It is prepared to
determine the gross profit or loss during an
accounting period.
1.Trading Account is Debited with the
Following Items
(a) Opening stock i.e., closing stock at the end of
previous accounting period which has been
brought forward in the current accounting period.
(b) Purchases refer to those goods which have
been bought for resale. From the purchases, the
following are deducted.
(i) Purchases returns of return outwards (i.e.,
goods returned to suppliers)
(ii) Goods withdrawn by the proprietor for his
personal use.
(iii) Goods distributed as free samples.
(iv) Goods given as charity.
(c) Direct expenses refer to all those expenses
which have been incurred from the stage of
purchase till the stage of making the goods in
saleable conditions. Such expenses include
following, freight inward(purchasing cost),
import duty & octroi(tax), carriage
inward(shipping/transport/handling costs),
wages & expenses relating to production.
2.Trading Account is Credited with the Following
Items:
(a) Sales refer to the sales of those goods which have
been bought for resale. Sales returns or returns inward
(i.e., goods returned by customers) is deducted from the
amount of total sales.
(b) Closing stock i.e., stock of unsold goods at the end of
the current accounting period.
Preparation
Preparation of a trading account requires the transfer of
balance of accounts of all the concerned items to the
trading account. The entries required for such transfer
are called "closing entries" since such entries will close
the accounts of all the concerned items. Trading account
is closed by transferring its balance to the profit and
loss account
Profit and Loss Account
The profit and loss account is one of the
financial statements that shows the net results
of the business operations during an accounting
period. It is prepared to ascertain the net profit
earned or loss incurred by the business entity
as a result of business operations during an
accounting period. It helps in comparing the net
income of the current year with previous years
so that any deviations from the desired income
can be determined. By examining the factors
responsible for such deviations the desired
financial goals of the firm can be achieved.
All the indirect revenue expenses and losses
(i.e., other than those shown on the debit side
of the trading account) are shown on the debit
side of the profit and loss account. Whereas all
indirect revenue incomes (i.e., other than
those shown on the credit side of the trading
account) are shown on the credit side of the
profit and loss account.
Preparation of Profit and Loss Account
Prior to the actual preparation of profit and
loss account, it is necessary to be well versed
with the items that are to be placed under the
debit side or credit side.
1.Debit Balances
Salaries to employees, rent paid, postage and telegram
expenses, commission paid, printing and stationery
(bills, registers, files, hand bills, office stationery etc.,),
advertisements, repair charges, bad debts (i.e
irrecoverable debts), loss due to fire, theft etc.
2.Credit Balances
Gross profit, interest earned, rent received, commission
received, profit on sale of assets etc. Trading account
gives the gross profit or gross loss. Gross profit is
recorded on the credit side while the gross loss is
recorded on the debit side. The other entries are
recorded on the relevant side of the profit and loss
account. The entries made on both debit and credit
sides are added to obtain the grand total.
If the grand total on the credit side is greater
than the total on debit side, then it retu mery of
which is added t indicates Net Profit, the amount
I to the capital and recorded under the debit side
as To Net Profit: In case when the grand total on
debit (c) side is greater than the credit side, then
it indicates Net Loss. This amount tis subtracted
from the capital and recorded under the credit
side as By Net Loss.
Balance Sheet:
Balance sheet is another financial statement
which helps to determine the financial position
of the business on the last date of the financial
year under review.
This financial statement has been so named
because it is prepared on a sheet of ledger
folio.
A typical balance sheet has the following
characteristics.
1.It is prepared at a particular point of time
and not for a particular period.
2.It is a summary of balance of those ledger
accounts which have not been closed by
transfer to trading and Profit and loss
accounts.
3.It gives information about the nature and
value of assets and liabilities of the company
at a given date.
Preparation of a Balance Sheet
Normally, the right hand side of a balance
sheet is called the 'Assets' side and the left
hand side is called the Liabilities' side. The
various items which are shown on the assets
side and liabilities side are as follows:
1.Items to be Shown on the Assets Side
The debit balance of those ledger accounts
which have not been closed till the preparation
of the Trading and profit and Loss Accounts are
shown on the assets side of the balance Sheet.
Assets refer to tangible objects or intangible
rights owned by an enterprise and carrying
probable future benefits. Usually, the following
items are included in the assets.
a)Fixed Assets
Fixed assets refer to those assets which are
held for the purpose of providing or producing
goods or services and those which are not held
for resale in the normal course of business.
Fixed assets may be classified as follows,
(i) Tangible fixed assets refer to those fixed
assets which can be seen and touched.
E.gs: Land and building, plant and machinery,
furniture and fixtures, motor vehicles, etc.
(ii) Intangible fixed assets refer to those fixed
assets which cannot be seen and touched.
E.gs: Goodwill, patent, trademarks etc.
(b) Investments
Investments represent an expenditure on
assets to earn interest, dividend, income or
other benefits.
E.gs: Shares, debentures, bonds etc.
(c) Current Assets
Current assets are those capital account which are
held in the form of cash, stock, debit bills etc.
2.Items to be Shown on the liabilities Side
Credit balances of those ledger accounts which
have not been closed till the preparation of the
Trading and Profit and Loss Accounts are shown on
the 'Liabilities' side of the Balance Sheet.
(a) Liabilities
Liabilities refer to the financial obligations of an
enterprise other than owners funds. They are as
follows,
(i) Long-term Liabilities
Long-term liabilities refer to those liabilities which
mature for payment after one year or more and do
not require sale of any asset for their payment.
E.gs: Loan from a financial institution, debentures,
mortgage etc.
(ii) Current Liabilities
Current liabilities refer to those liabilities that are
expected to be cleared within a relatively short
period (i.e., normally a period not more than 12
months from the date of balance sheet). These are
usually paid out of current assets.
E.gs: Salaries, wages, rent bills payable,trade
creditors,
outstanding expenses, bank overdraft,
installments of loan and deposits payable within
12 months from the date of balance sheet.
b)Capital
Capital is the excess of assets over external
liabilities. It refers to the amount invested in an
enterprise by the owner. It is increased by profit
and decreased by losses and drawings.
c)Drawings
These represent the money or goods which are
withdrawn from the business by the proprietor
for his personal use. This amount is deducted
from the capital account.
Other Records in Drug Stores