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    01 Support Team Powerpoint Dashboard 16x9 2

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    zoomdanastra2

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    01 Support Team Powerpoint Dashboard 16x9 2

    Uploaded by

    zoomdanastra2
    21 views3 pages

    Original Title

    21508 01 Support Team Powerpoint Dashboard 16x9 2

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    21 views3 pages

    01 Support Team Powerpoint Dashboard 16x9 2

    Uploaded by

    zoomdanastra2

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 3

    Support Team Slide Dashboard

    Customer Satisfaction Score


    PRODUCT Average Response Time
    (CSAT)
    NAME 11:24
    hr
    73% 67.76%
    65%
    Last Month Last Month
    Product 01 Promoters
    8:11 hr -2:09 hr 65%
    Current Month Current Month

    Customer Satisfaction Customer Effort Score (CES) Net Promoter Score (NPS)
    20.43%
    Score (CSAT) Passives

    -100 100 -100 100 11.81%


    75% 24% Detractors
    Edit Text Here Edit Text Here 75.94% 59%

    Customer Satisfaction Breakdown with Customer Satisfaction Score (CSAT) Over


    Average Response Time Over Month
    Percentage Month
    100% 18 90%
    90% Average Response Rate CSAT
    16 80%
    80%
    14 70%
    70%
    60% 12 60%
    50% Neutral 10 50%
    40% Unsatisfied 8 40%
    30% 6 30%
    20% Very Satisfied 4 20%
    10% Very 2 10%
    0% Unsatisfied
    0 0%
    Category Category Category Category Satisfied Jan Feb Mar Apr May Jun Jan Feb Mar Apr May Jun
    1 2 3 4
    Support Team Slide Dashboard
    Customer Satisfaction Score
    PRODUCT Average Response Time
    (CSAT)
    NAME 11:24
    hr
    73% 67.76%
    65%
    Last Month Last Month
    Product 01 Promoters
    8:11 hr -2:09 hr 65%
    Current Month Current Month

    Customer Satisfaction Customer Effort Score (CES) Net Promoter Score (NPS)
    20.43%
    Score (CSAT) Passives

    -100 100 -100 100 11.81%


    75% 24% Detractors
    Edit Text Here Edit Text Here 76.98% 60%

    Customer Satisfaction Breakdown with Customer Satisfaction Score (CSAT) Over


    Average Response Time Over Month
    Percentage Month
    100% 20 90%
    90% Average Response Rate CSAT
    80%
    80%
    15 70%
    70%
    60% 60%
    50% Neutral 50%
    10 40%
    40% Unsatisfied
    30% 30%
    20% Very Satisfied 5 20%
    10% Very 10%
    0% Unsatisfied
    Category Category Category Category Satisfied
    0 0%
    1 2 3 4 Jan Feb Mar Apr May Jun Jan Feb Mar Apr May Jun

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