2024GenZMillennialSurvey CountryReport Chile

Deloitte Global 2024 Gen Z and Millennial Survey
Country profile: Chile

DELOITTE GLOBAL 2024 GEN Z AND MILLENNIAL SURVEY
Methodology and global key messages
Key global findings:

Marking its 13th annual edition, Deloitte’s 2024 Gen Z and millennial Survey connected with more than 22,800 respondents in 44 countries to
explore their attitudes about work and the transforming world around them.
Respondents are cautiously optimistic about the social and economic outlook. Nearly one-third of Gen Zs and millennials are optimistic that the economy in Our methodology:
their country will improve within the next year. This optimism extends to their personal finances with many expecting their financial circumstances to improve.
Despite this, financial insecurity is a significant issue, as over half of both groups are living paycheck to paycheck. There is also some uncertainty about the The 2024 Gen Z and millennial
social and political situation as many countries approach pivotal elections. Survey solicited the views of
14,468 Gen Zs and 8,373
Purpose influences workplace satisfaction. The vast majority say purpose is important to their overall job satisfaction and well-being. These generations are millennials (22,841 respondents
willing to reject assignments or employers that don’t align with their ethics. When employers take that feedback and respond positively, employee loyalty tends in total), from 44 countries across
to be much higher. North America, Latin America,
Western Europe, Eastern Europe,
Environmental sustainability is driving career decisions and consumer behaviors. Environmental sustainability remains a top concern for Gen Zs and the Middle East, Africa and Asia
millennials, and it is the top societal challenge which respondents feel businesses have the opportunity and necessary influence to drive change on. Gen Zs and Pacific.
millennials are pushing business to take action, through their career decisions and their consumer behaviors.
Fieldwork was conducted
Positive perceptions of GenAI increase with more hands-on experience, but so do workplace concerns. Gen Zs and millennials are feeling uncertain about between November 2023 and
GenAI and its impact on their careers. Those who frequently use GenAI are more likely to trust the technology and believe it will improve the way they work, March 2024.
but they’re also more likely to have concerns, such as believing it will lead to the elimination of jobs. Amid uncertainty, both generations are thinking about
As defined in the study, Gen Z
how to adapt and focusing on reskilling.
respondents were born between
Work/life balance and flexibility remain paramount as return to office strategies yield mixed results. An increase in return to office strategies over the last January 1995 and December
year is yielding mixed results. Some report benefits like improved engagement, connection and collaboration, while others are experiencing outcomes like 2005, and millennial respondents
increased stress and decreased productivity. What is clear is that work/life balance and flexibility remain critical for these generations. Work/life balance is were born between January 1983
once again their top consideration when choosing an employer, and the drive for flexibility is increasing the popularity of less traditional employment models, and December 1994.
from part-time roles, and job-sharing, to side gigs.
As workplace factors contribute to stress levels, employers must stay focused on supporting better workplace mental health. Stress levels continue to be
very high among Gen Zs and millennials and only about half of respondents say their mental health is good or extremely good. Financial concerns, and family
welfare are major stressors, alongside job related factors such as long working hours and not being recognized for their work. Many respondents believe their
employers are taking mental health seriously, but managers and senior leaders should be doing more to address stigma.
The following deck examines how Chile’s Gen Zs and millennials stand out from their global counterparts on these key themes.
2
© 2024. For information, contact Deloitte Touche Tohmatsu Limited.
Country profile:
Chile
400 total respondents in Chile: 300 Gen Zs and 100 millennials
GEN Z PROFILE MILLENNIAL PROFILE

Gender 1% Gender
39 60 46 54
% % % %
Identify as male Identify as female Non-binary Identify as male Identify as female
Parents Parents
32 69 66 34
% % % %
Yes No Yes No
Education Education
24% 33% 10% 10% 23% 29% 9% 10% 53%
Pursuing/gained trade qualification Pursuing university degree Pursuing high school degree Pursuing/gained trade qualification Pursuing university degree Gained high school degree
Gained university degree
Gained high school degree Gained university degree
Employment Job seniority Organization size Employment Job seniority Organization size
10% 7% 5% 9% 1% 10% 11% 1% 6% 7%
9% 5%
19% 11% 16%
41% 21%
27% 15% 35%
20% 52% 52%
16% 15%
65%
7% 12% 10%
14% 40% 26%
Working full-time Trainee/apprentice/intern Working full-time
Under 100 100-249 Trainee/apprentice/intern
Working part-time Junior executive Working part-time Under 100 100-249
Junior executive
Temporary or freelance Midlevel executive 250-999 1,000+ Temporary or freelance 250-999 1,000+
Senior executive Midlevel executive
Full-time education Full-time education Senior executive
Not working/unpaid Head of department Don't know/Not sure Not working/unpaid Don't know/Not sure
Senior management/board Head of department
Senior management/board
3
Social and economic / financial
outlook
Percentage of respondents who expect the following to improve over the next 12 months:
Overall economic situation Their personal financial situation Overall social/political situation
54% 55%
44% 46% 48%
30% 27% 32% 31% 32% 40% 28% 26% 25% 23%
26% 35% 33% 27% 25%
19% 22% 18% 20%
2023 2024 2023 2024

Global Gen Zs2023
Global millennials Chile Gen Zs
2024Chile millennials
Percentage of respondents who feel they have moderate or significant influence over the following societal issues:
57% 56% 58% 56% 53% 52% 55%

48% 47% 50% 51% 51% 47% 50% 46%
44% 43% 46%
39% 42% 42%
37% 37%
42% 40% 42% 39%
34%
25% 28% 24% 27%
Protecting the en- Mental health Access to education Human rights Social equality Ethical use of Overall direction of Poverty alleviation
vironment awareness technology their country
Global Gen Zs Global millennials Chile Gen Zs Chile millennials
4
Top concerns
Top concerns:
Chile Gen Zs Global Gen Zs

Crime/personal safety 39% Cost of living 34%
Cost of living 32% Unemployment 21%
Mental health of my generation 28% Climate change 20%
Unemployment 21% Mental health of my generation 19%
Climate change 20% Crime/personal safety 17%
Chile millennials Global millennials

Cost of living 40%
Crime/personal safety 48%
Cost of living 44% Climate change 23%
Unemployment 20% Crime/personal safety 19%
Economic growth 18% Health care/disease prevention 19%

Climate change 17%
Political instability/ global conflicts 19%
5
Purpose
Percentage of respondents who said having a sense of purpose in their job Percentage of respondents who said their current job gives them a
is somewhat/very important for their job satisfaction and well-being: sense of purpose (those saying yes - somewhat/yes – a lot):
of Gen Zs in Chile of millennials in Chile of Gen Zs in Chile of millennials in Chile

83% 91% 81% 81% 85% 82%
vs. 86% of vs.89% of vs. of vs. of
Gen Zs globally millennials globally Gen Zs globally millennials globally
Percentage of respondents who have rejected an assignment, Percentage of respondents who said they are somewhat/very satisfied
or a potential employer based on their personal ethics/beliefs: with the alignment of their current organization’s values and purpose
with their own:
57%
50% 49%
43% 43% 44% 40% 35% of millennials in Chile
of Gen Zs in Chile
62% vs.70% of
66% vs. 72% of
millennials globally
Gen Zs globally
Assignment/project Potential employer
6
Business and societal impact
Percentage of respondents who believe that business is having a Percentage of respondents in Chile who think businesses should play
fairly/very positive impact on the wider society in which they operate: a role in addressing social inequality in the following areas:
50%
Ensuring equal pay/pay transparency
55%
of Gen Zs in Chile of millennials in Chile 47%

46% vs. 49% of
39% vs.47% of
Creating inclusive employment opportunities
44%
Gen Zs globally millennials globally 39%

Supporting educational programs, scholarships, and mentorships
42%
21%
Ensuring that evolving new technologies are not deepening social inequalities
26%
Chile Gen Zs Chile millennials
Percentage of respondents who think that business has a moderate or significant influence over the following societal issues:
65% 68% 68% 70% 65% 65% 64% 64% 63% 63% 61% 63% 62% 61% 60% 59% 61% 60% 67% 58% 60% 58% 60% 52% 60% 61% 64% 63% 58% 58% 52% 61%
t y ty ts ry s
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iro ec ir aw all ed
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ee
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Pr Global Gen Zs Global millennials era Chile Gen Zs Chile millennials
Ov 7
Environmental sustainability is everyone’s
responsibility
Percentage of respondents selecting agree or strongly agree to the following statements:
In the last month, I have felt worried or anxious about climate change Governments should play a bigger role in pushing business to address
climate change
64% vs. 62% of 57% vs.59% of 86% vs.77% of 89% vs. 79% of
I actively try to minimize my personal impact on the environment Business could, and should, do more to enable consumers to make more
sustainable purchasing decisions
78% vs. 73% of 81% vs.77% of 84% vs. 79% of 86% vs.81% of
8
Career decisions and consumer behaviors driving
climate action
Career decisions to pressure employers to take climate action

Respondents who agree/strongly agree with the following statements Climate actions taken or planned
64% 63% 69% 68%
54% 48% 55%
44%
39%
26% 29% 36% 27%
14% 20% 26%
Research companies’ environmental Change job due to environmental impact

impact before accepting a job from concerns
Global Gen Zs Global millennials Chile Gen Zs Chile millennials them
Chile Gen Zs - already do/have done Chile Gen Zs - plan to in the future
Chile millennials - already do/have done Chile millennials - plan to in the future
Consumer behaviors to pressure businesses to take climate action

49% 43% 45%
37%
30% 29%
36% 35% 41%
25% 27% 25% 21% 26% 23%
18% 20% 21% 14%
11%
Avoid buying fast fashion Reduce air travel Research companies' environmental Eat a vegetarian/vegan diet Purchase an electric vehicle
impact before buying products from
them'
Chile Gen Zs - already do/have done Chile Gen Zs - plan to in the future Chile millennials - already do/have done Chile millennials - plan to in the future
14% of Gen Zs 17% of millennials in Chile

have stopped or lessened a relationship with a business because their products/services negatively impact the environment
9
GenAI at work – engagement and
understanding
Top three emotions about GenAI in Chile

Percentage of respondents who
Gen Zs millennials
agree/strongly agree that their employer is 39% 46%
33% Uncertainty 38% Uncertainty sufficiently training employees on the Gen Zs in millennials in
22% Surprise 20% Surprise capabilities, benefits, and value of GenAI Chile Chile
20% Fascination 18% Excitement
16% of Gen Zs and 17% of millennials in Chile are frequent users of GenAI How respondents describe their engagement with GenAI training or
at work (said they use it all or most of the time). Percentage of upskilling as a part of their professional development:
respondents who agree/strongly agree that GenAI in the workplace will…
65% 44%
38% 36% 36%
Free up their time and improve work/life 53%
balance 86% 26% 25% 27% 24% 24% 21%
17% 16% 15% 17% 17% 19%
63%
80%
Free up their time to focus on more 56% Already undergone Plan to undergo within No plans Unsure about their
creative/strategic work 71% the next 12 months plans
49%
Global GenZs Global millennials Chile Gen Zs Chile millennials
84%
Require them to reskill and impact their career 54% Percentage of respondents who think GenAI will improve the way
decisions 71%
they work somewhat/a lot over the next 12 months
51%
69%
58%
Cause elimination of jobs
50%
of Gen Zs in Chile
56%
31% 36% of millennials in Chile
Chile Gen Zs frequent users Chile Gen Zs total population
Chile millennials frequent users* Chile millennials total population
*Caution, small base (N= <30) 10
GenAI at work – gender
differences
Percentage of respondents who said that GenAI makes them feel the Globally, women are less likely to seek training around GenAI.
following emotions: Percentage of respondents in Chile who have no plans to seek training:
Females Males
41%
36% 35%
26% 28% 16% 25% 20% 28%
of Gen Zs of millennials of Gen Zs of millennials
16%
11% 10%
Chile Gen Zs Excitement

- female Chile Gen Zs - male Chile millennials - female
Percentage of respondents describing their engagement with GenAI
Uncertainty
training or upskilling as a part of their professional development:
Chile millennials - male
13%
18%
Already undergone
21%
Percentage of respondents who agree/strongly agree they feel 14%
comfortable working alongside GenAI systems and tools 44%
43%
Plan to undergo within the next 12 months
23%
63% 62% 48%
54% 57% 53%
52%
45% 45% 16%
20%
No plans
25%
28%
28%
19%
Global Chile Unsure about their plans
Gen Zs - female Gen Zs - male millennials - female millennials - male 32%
10%
Chile Gen Zs - female Chile Gen Zs - male Chile millennials - female
Chile millennials - male
11
Higher education and what's driving
career choices
In Chile, 39% of Gen Zs and 39% of millennials say they decided not to Top three reasons why they chose to work for their organization:
pursue higher education. The top five reasons were:
40% 32% 31% 31% 28%

Financial constraints 25% 24% 24% 20%
55% 21% 21% 19% 19%
29% Learning and development Good work/life balance It offers flexible hours and/or
Family or personal circumstances
39% opportunities a reduced work week

19%
Concern about future burden of student loans
20%
Top three reasons why they left their previous organization: 53%
29%
26% 24% 28%
24%
22%
16% 9%
9% 17%
16%
15%
Lack of interest in traditional education
8%
13%
Pursuing/planning to pursue entrepreneurship
13%
Chile millennials Chile Gen Zs
12
The impact of return to office
strategies
Percentage of respondents who said that their company recently Top three positive and negative impacts of return to office policies:
implemented a return to office policy, and they are now required to be (Chile Gen Z respondents)
on-site on certain days or full time:
Positive: Negative:
71% • I feel more engaged and connected with my • My productivity has decreased (e.g., due to
64% 66% 61% organization and colleagues time spent commuting that I would have
• I have better routine and structure at work previously spent working)
36% 34% 39% • I prefer dynamics of face-to-face • It has negatively impacted me in a financial
29% communication at work sense (e.g., needing to pay for the cost of
commuting, etc.)
• It has negatively impacted my mental
wellbeing/increased my stress levels
Yes No
In which of the following areas should organizations focus to help foster
better work/life balance for their employees? - top three
Their current way of working: 29%
66% 33%
59% Allow employees to work flexible working hours
51% 57% 38%
35% 33% 35%
27% 27%
15% 11% 14% 38%
7% Ensure that employees who work part-time have 34%
comparable career advancement opportunities to
full-time employees 38%
40%
36%
Global Gen Zs Global millennials Chile Gen Zs Chile millennials Implement reduced working weeks (e.g., four-day 36%
work weeks) 36%
35%
Chile millennials Chile Gen Zs Global millennials Global Gen Zs 13
Levels of mental well-being and stress
drivers
Percentage of respondents who say their current, overall mental Percentage of respondents who say they feel anxious or stressed all
well-being is good or extremely good: or most of the time:
56%
46% 46% 49%
39% 40% 35% 41%
of Gen Zs in Chile of millennials in Chile
36% vs. 51% of 41% vs. 56% of

Gen Zs globally millennials globally
2023 2024
41% of Gen Zs and 40% of millennials in Chile said that their job is a
Top three factors contributing a lot to their feelings of anxiety factor contributing a lot to their feelings of anxiety or stress. These are
or stress: *asked only of those who feel anxious or stressed the top three aspects of their job contributing a lot to their feelings of
anxiety or stress: 65% 58% 58%
56%
50%
49% 53%
51% 46% 51%
51%
27%
61% 58% 60% 56% 48%

50% 47% 46% 43% 45% 43%
40%
My longer-term financial fu- The health/welfare of my My day-to-day finances

ture family
14
Workplace mental health and persistent
stigma
Percentage of respondents who agree/strongly agree with the following statements related to workplace well-being/mental health:
59% 59% 64%

54% 55% 50% 56% 52% 54% 56%
48% 47%
My employer takes the mental health of employees I would feel comfortable speaking openly with my My manager would know what to do if I told them I was
seriously manager about feeling stressed or anxious, or other feeling anxious or stressed
mental health challenges
Percentage of respondents who said they do not have the following support available where they work...
32% 35% 34% 38%

26% 28% 27% 27%
Senior leaders who talk about the importance of prioritizing mental Senior leaders who have shared their lived experiences of mental health
health
15
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© 2024. For information, contact Deloitte Global.
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Deloitte Global 2024 Gen Z and Millennial Survey

Country profile: Chile

Methodology and global key messages

Key global findings:

GEN Z PROFILE MILLENNIAL PROFILE

2023 2024 2023 2024

57% 56% 58% 56% 53% 52% 55%

Chile Gen Zs Global Gen Zs

Chile millennials Global millennials

Cost of living 44% Climate change 23%

Unemployment 20% Crime/personal safety 19%

Economic growth 18% Health care/disease prevention 19%

of Gen Zs in Chile of millennials in Chile of Gen Zs in Chile of millennials in Chile

Business and societal impact

of Gen Zs in Chile of millennials in Chile 47%

Gen Zs globally millennials globally 39%

Percentage of respondents selecting agree or strongly agree to the following statements:

of Gen Zs in Chile of millennials in Chile of Gen Zs in Chile of millennials in Chile

of Gen Zs in Chile of millennials in Chile of Gen Zs in Chile of millennials in Chile

Career decisions to pressure employers to take climate action

Research companies’ environmental Change job due to environmental impact

Consumer behaviors to pressure businesses to take climate action

14% of Gen Zs 17% of millennials in Chile

Top three emotions about GenAI in Chile

Chile Gen Zs Excitement

40% 32% 31% 31% 28%

Global Gen Zs Global millennials Chile Gen Zs Chile millennials

Global Gen Zs Global millennials Chile Gen Zs Chile millennials

Chile millennials Chile Gen Zs

36% vs. 51% of 41% vs. 56% of

61% 58% 60% 56% 48%

Global Gen Zs Global millennials Chile Gen Zs Chile millennials

My longer-term financial fu- The health/welfare of my My day-to-day finances

Global Gen Zs Global millennials Chile Gen Zs Chile millennials

59% 59% 64%

32% 35% 34% 38%

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