Emotional Intelligence in Business Communication 456

Emotional Intelligence In Business
Communication
Presented By-Himanshu Yadav

Shruti Tiwari
Vikrant Diwana
Amrita Yadav
Submitted To- Dr. Priyanka Sadhna
What is emotional intelligence?
Emotional intelligence (EI) describes a person’s ability to identify, understand, manage, and harness their own
emotions and those of the people around them. EI is a vital skill for interpersonal communication and has become an
area of interest across multiple disciplines, including the workplace.
Employees acting with EI generally produce advantages in their career development and provide benefits for the
organization. A workforce made up of emotionally intelligent individuals improves relationships within the team and
helps to generate a positive work culture.
Developing EI can help individuals better understand themselves, equipping them with the skills needed to guide
future thought processes and actions.
Examples of emotional intelligence in action in the workplace include:

• Constructive Feedback instead of personal criticism and challenging behaviors, not people.
•Supporting colleagues through recognizing their emotions and working to reduce stress.
•Keeping calm and productive under pressure.
•Helping to resolve conflicts that arise between team members.
•Creating a workplace where people are free to express themselves openly.
Another term for EI is emotional quotient (EQ), with researchers often comparing it to intelligence quotient (IQ).
While IQ measures a person’s knowledge and problem-solving skills, EQ focuses on their emotional awareness
and their skills.
IQ and EQ are not static metrics, and individuals can work to improve both their intellectual and emotional
capacity.
Why emotional intelligence is important in the workplace?
EI plays a vital role in the workplace and significantly affects how employees interact with
one another, handle stress, and perform their work.
Benefits of Emotional intelligence in the workplace

• Working towards the organization’s goals regardless of obstacles that arise.
• Greater motivation among staff to understand their own emotions and those of their colleagues.
• Healthy communication that produces common goals across the business.
• Positive relationships and deeper connections between employees.
• Flexibility; high EI means employees can respond to change effectively and handle any
additional stress it brings.
.
Daniel Goleman’s
pillars of EI
While Daniel Goleman was not the first to
define emotional intelligence, his writings
popularized it and brought EI to a broader
audience.
By breaking down a broad and complex
concept into more manageable and
accessible ideas or pillars, he helped make
EI more accessible to different fields,
particularly business.
How to improve emotional intelligence in the workplace?
1. Understanding your emotions

Start by focusing on the first pillar, and learn to be aware of and understand your
emotions.
• What emotions do you currently feel about your work or your colleagues?
• How do these emotions affect the people around you?
• Are you letting negative emotions affect the way you interact with colleagues or
perform your work?
Becoming more aware of these factors is vital to improving emotional intelligence. A
simple tool to get started is to name the emotions you feel as they arise. This helps you
recognize them again in the future and begin to track where they affect your behavior.
2. Get feedback
Understanding your emotions on your own can be difficult. When it comes to self-analysis, we often
have blind spots and struggle to see things in ourselves that would be easy to identify in others.
To overcome this and ensure you aren’t biased in your findings, ask for a second opinion. It could be
your boss, colleague, friend, or family, anyone who knows you well and can provide helpful
information regarding your response to different situations depending on your mood or emotional
state.
3. Respond don’t react

When disagreements or conflicts occur in the workplace, many people are prone to emotional outbursts
or venting their displeasure.
Emotionally intelligent people learn to stay calm during stressful situations. Instead of reacting
impulsively, they take a second to understand their emotions and respond in a more calm manner that
gets them closer to a resolution rather than making the situation worse.
4. Active listening
Listening and paying attention to nonverbal cues is vital to developing emotional intelligence. Waiting
for your turn to speak without taking the time to understand your colleague’s point of view is a quick
way to cause issues in the workplace.
Active listening helps prevent misunderstandings, shows the proper respect to the person speaking, and
gives you the best chance of responding appropriately. It is also an excellent starting point for
employees to improve their Communication skills.
Examples of Emotional Intelligence in Business Communication
Inclusive Language
People with high EQ levels tend to be more aware of the potential impact of specific language
and tone they use when communicating with others.
Diffusing Tense Situations

People with high EQ levels can accurately identify tense situations and defuse them by
communicating in a calm, rational, and respectful manner.
Recognition and Feedback

People with high EQ levels know how to give feedback to improve performance and recognize
their colleagues' achievements appropriately. This creates a more positive and motivated work
environment.
Referrences
https://www.valamis.com/hub/emotional-intelligence-in-the-workplace

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Emotional Intelligence In Business

Presented By-Himanshu Yadav

Examples of emotional intelligence in action in the workplace include:

Benefits of Emotional intelligence in the workplace

1. Understanding your emotions

3. Respond don’t react

Diffusing Tense Situations

Recognition and Feedback

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