Salesforce

Service Cloud
Services

www.absyz.com
Overview of ABSYZ
Salesforce Consulting
Salesforce Platinum Consulting Partner
Achieved FY 2019 and over 300+ Projects • Complete Feasibility Studies
executed Successfully • Access to Salesforce Architects/Experts

4.9/5 Customer Satisfaction Score Salesforce Implementation

• Fixed Scope Projects
• Time & Material Projects

Total Resource Strength: 450+

Staff Augmentation
• Certified Resources
• Dedicated Team of Developers
750+ Salesforce Certifications
30+ Architects
Center Of Excellence
• Access to Technical Architects
70% Yearly Growth • Niche Projects with Multiple Tech Stacks

Robust Quality Assurance

• Manual and Automation Testing
Appraised to CMMI Level 3 • Strict Quality Governance and Adherence

www.absyz.com
The ABSYZ Story
CMMI Level 3 & GPTW Award

400+ Employees + ET Award 2024

Times Business Award 2023

350+ Employees & Growing 2022

200+ Successful Projects Delivered 2021

Acquired by Youngsoft Inc.

2020

100 + Happy Clients 2019

Platinum Consulting Partner 2018

for Salesforce

ABSYZ Family Grows to 20+ 2018

Consultants
2015
ABSYZ Founded in a 2 BHK
Apartment in Hyderabad Suburbs
2011

www.absyz.com
Salesforce Service Cloud Solutions for Customer
Service Excellence.
360-degree
customer view Case management Entitlements Self-service portals

Omnichannel support SLA Management Email-to-Case Salesforce Field

management Service

www.absyz.com
Our Services
Salesforce Advisory & Consulting Managed Support Services
Trusted Center of Excellence Enhance, Innovate, See Results &
Making solution and technology recommendations to Repeat System maintenance, new
align with customer’s business roadmap
enhancements supporting existing system

Salesforce Implementation Services Staffing/Staff Augmentation

Higher Return on your Salesforce Investment Find People that are Accountable and
Two types of contracts – Fixed Bid- where the efforts, Build Scalable Solution
scope, and the team structure are quoted and agreed We deploy a team of consultants and
upon upfront. The scope is also fixed developers to help the clients scale upon
their delivery team
TNM- Built on time & material execution mode where
the volume of work is taken on the requirements with a
high-level view of the initial scope

www.absyz.com
Capabilities and Tracks

Marketing Cloud
Target setting
• Lead Scoring & Grading • Social studio implementation

Sales Cloud

Pardot &
KPI calculation
• Automate Drip Marketing Campaign • Dynamic content creation
Data visualization through Reports and Dashboards
• Customized landing pages • Campaign ROI,
Customizable sales automation
• Customer journey builder • Performance tracking
Mobile app integration for sales rep

Einstein Analytics
Service Cloud

• Customer service portal • Integration with different data sources

• SSO integration • Data Manipulation
• Multilingual customer service portal • Data Visualization
• Live agent service • AI-augmented Prediction, Forecasting & Insights using Recipes
Community Cloud

• Multiple Signatures on Service Reports

Service Lightning
• SSO implementation for seamless navigation across system • Multi-Day Support for Schedules
• Gamification for users • Map Polygons for bulk actions to hit multiple Service

Field
• Integration with cloud content management tools like BOX • Appointments at once
• Live agent for real time chat support • Enhanced product search
• Display Planned & Actual Travel Routes
Commerce Cloud

• Storefront Site setup using SiteGenesis •

Integrations
REST / SOAP / OAuth
• Storefront Site setup using SFRA • Sites and Integration
• Cartridges, Catalogs, Categories, Products, Pricebooks • Batch Processing
• and other base setups • Repository Management

www.absyz.com
Quick Stats: ABSYZ Resources
Developers Consultants Ba/Functional/Pm Architects
(2-6 Years Exp) (6+ Years Exp) (4+ Years Exp) (10+ Years Exp)

SALESFORCE CORE
CLOUDS: SALES: SERVICE,
COMMUNITIES, CPQ,
250+ 50+ 20+ 10+
COMMERCE and MARKETING

INDUSTRY CLOUDS: MFG,

RETAIL, FINANCE, HLS, EDU
25+ 8+ 5+ 2+
Mfg Retail Fin Serv HCLS

MULESOFT/DELL
BOOMI/TALEND
10+ 5+ 10+ 7+

QUALITY ASSURANCE 20+ 10+ 5+ 2+

RELEASEMANAGER/
SCRUM/PMO [ NA 10+ 5+ 1+

www.absyz.com
Certifications 745+ Salesforce
Certifications
25+ Digital
Certifications
10+ ServiceMax
Certifications

2 2 4%
%%
17%

Salesforce 36%

12% Certifications

10%

17%

System & Application architect Platform Developer I

Platform Developer II Einstein Analytics & Discovery Consultant
Sales & Service Cloud Consultant Salesforce Admin
Commerce Cloud Mulesoft

www.absyz.com
ABSYZ Differentiators

Low Cost and High Efficiency

Complete Coverage on Change
Blended Offshore Model
Management and Sla’s

1 6

Allocation Certified and

Experienced Salesforce
Resources for Projects
2 5
Quick Deployment Time

3 4

Ramp up in Record Time with Agile and Nimble Team Structure

Certified Resources

www.absyz.com
Our Clients

www.absyz.com
Our Reach

ABSYZ

HQ: Wixom, Michigan, USA

Other Branches: Hyderabad, Bangalore (India), Dubai (UAE), Toronto (Canada), San Francisco (USA)

www.absyz.com
Thank you!
[email protected]
USA INDIA
+1.415.364.8055 MICHIGAN HYDERABAD
49197 Wixom Tech Dr, 6th Floor, S S Tech park PSR Towers,
+91 79979 66174
Wixom, MI – 48393 Gachibowli, Hyderabad, Telangana-32
M: +1.415.364.8055 +91-7997966174
www.absyz.com

UAE BANGALORE
2nd Floor, 91Springboard, Padmavathi
DUBAI
Complex, 80 Feet Rd, Koramangala 8th
ABSYZ SOFTWARE CONSULTING DMCC Block, Bengaluru, Karnataka-560095
Unit No: 3407 DMCC Business Centre M: +91 8886332345
Level No 1 Jewellery & Gemplex 3 Dubai,
United Arab Emirates

www.absyz.com