TQM Implementation Case Study

Implementation of TQM in
TATA Steel
What is TQM?
 TQM is a management approach aimed at continuously improving the quality of products,
services, and processes within an organization.
 TQM is defined as continuous effort by the management as well as employees of a
particular organization to ensure long term customer satisfaction and customer loyalty.
 TQM ensures that every single employee is working towards the improvement of a culture,
processes, services , systems and so onto ensure the long term success.
Three elements of TQM
 Total: Involving the entire organization(made up of whole ).
 Quality: Degree of excellence a product or service provide.
 Management: The system of managing the steps like Plan, Organize , Control , lead and
so on.
Therefore ,TQM is defined as art of managing the whole to achieve the

excellence.
TATA STEEL - INTRODUCTION
 Tata Steel Limited is an Indian multinational steel making company
 Established in 1907 as the Asia’s first integrated private sector steel company
 Founder – Jamsetji Tata
 Tata steel is among the top ten global steel company.
 Annual crude steel capacity of nearly 30 million tonnes per annum.
 It has manufacturing operation in 26 countries including Australia, China, India,
Netherlands, Singapore, Thailand and Uk.
 It is now the world’s second most geographically diversified steel producer
 Also the second largest steel company in India with an annual capacity of 9.7 million
tonnes after SAIL
 It is the first steel company in the world to win the Deming Application Prize
WHY TATA STEEL NEEDED TQM?
 World’s top steel makers today, but 25 years ago Tata steel went through a dark period .
 Company wants strengthened competitive position, higher productivity, elimination of
defects and waste , reduced costs and better cost management and many more .
 To Increase the customer satisfaction and to better supplier relationship.
 Tata steel needed to accept was the need for the improvement.
 So the company invested in a quality and business excellence movement and adopting the
TQM in 1990
Implementation of TQM in TATA STEEL
Tata Steel's implementation of Total Quality Management (TQM) has been a top-down commitment,
emphasizing employee training, cross-functional collaboration, and continuous improvement.
Understanding customer Needs and Infrastructure strengthening.
Through methodologies like Six Sigma and Lean manufacturing, the company has focused
on customer needs, supplier relationships, and data-driven decision-making to drive quality
excellence.
Lean manufacturing, also known as lean production, is a

system of techniques and activities designed to optimize
manufacturing or service operations. The underlying principle
of lean is the elimination of non-value-adding activities and
waste from the business.
Employee empowerment, regular evaluation, and the use of various tools have helped
overcome challenges, leading to improved quality, reduced costs, and a culture of excellence.
Results of Implementation of TQM in TATA
Steel
 TQM implementation has helped Tata Steel in reducing production cost and the cost of production
of a tonne of saleable steel has dropped by 2.5 per cent.
 Improvement of the working of the Coal Washeries has brought down ash content in domestic
coal from 17 percent to 13 percent.
 Elimination of defects and waste.
 Company’s dependence on imported coal has declined.
 Also helped TATA Steel in improving productivity of blast furnaces.
 Raw Material Division kept pace with producing highest ever iron ore at 10.72 Million tonnes.
(Previous best 10.09 Million tonnes)
 Company’s continuing focus on safety resulted in a 10% reduction lost time injury frequency
(LTIF) rate in the works and an 80% reductio in the Raw Material Division.
 Company’s TQM Initiatives benefits both in manufacturing processes and selling finished
products in a competitive environment.
 Improved customer focus and satisfaction.

TQM Implementation Case Study

Uploaded by

Copyright:

Available Formats

TQM Implementation Case Study

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

TQM Implementation Case Study

Uploaded by

Copyright:

Available Formats

Implementation of TQM in

 Quality: Degree of excellence a product or service provide.

Therefore ,TQM is defined as art of managing the whole to achieve the

Lean manufacturing, also known as lean production, is a

You might also like