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    EB End Term

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    deepanshup780
    The document discusses Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. It defines ERP as software that helps organizations manage core business processes, while CRM helps manage customer relationships. The benefits of implementing ERP and CRM include increased efficiency, data visibility, cost savings, and a single source of truth. Key CRM features are 360-degree customer views, lead management, customer service, and real-time operations. ERP and CRM integrate to streamline processes, enhance customer insights, and improve sales forecasting. The presentation concludes that ERP and CRM revolutionize businesses by empowering data-driven decisions and long-lasting customer relationships.

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    EB End Term

    Uploaded by

    deepanshup780
    6 views10 pages
    The document discusses Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. It defines ERP as software that helps organizations manage core business processes, while CRM helps manage customer relationships. The benefits of implementing ERP and CRM include increased efficiency, data visibility, cost savings, and a single source of truth. Key CRM features are 360-degree customer views, lead management, customer service, and real-time operations. ERP and CRM integrate to streamline processes, enhance customer insights, and improve sales forecasting. The presentation concludes that ERP and CRM revolutionize businesses by empowering data-driven decisions and long-lasting customer relationships.

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    The document discusses Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. It defines ERP as software that helps organizations manage core business processes, while CRM helps manage customer relationships. The benefits of implementing ERP and CRM include increased efficiency, data visibility, cost savings, and a single source of truth. Key CRM features are 360-degree customer views, lead management, customer service, and real-time operations. ERP and CRM integrate to streamline processes, enhance customer insights, and improve sales forecasting. The presentation concludes that ERP and CRM revolutionize businesses by empowering data-driven decisions and long-lasting customer relationships.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    6 views10 pages

    EB End Term

    Uploaded by

    deepanshup780
    The document discusses Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. It defines ERP as software that helps organizations manage core business processes, while CRM helps manage customer relationships. The benefits of implementing ERP and CRM include increased efficiency, data visibility, cost savings, and a single source of truth. Key CRM features are 360-degree customer views, lead management, customer service, and real-time operations. ERP and CRM integrate to streamline processes, enhance customer insights, and improve sales forecasting. The presentation concludes that ERP and CRM revolutionize businesses by empowering data-driven decisions and long-lasting customer relationships.

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    You are on page 1of 10

    Shri Chanakya Education Society’s

    Indira School of Business Studies PGDM


    (UNITY Campus)
    End Term Examination Presentation & Viva Voce (Dec 2023)
    Subject : E Business
    Topic: Enhancing Employee Voice And Inclusion Through Inclusive
    Leadership InTopic:
    Public Topic
    Sector
    Enhancing – ERP andAnd
    Organizations
    Employee Voice CRM in Business
    Inclusion Through
    Inclusive Leadership In Public Sector Organizations
    Team Members:
    1) Anushree Renge-130
    GROUP NO H-3
    3) Ashutosh Patil-132 5) Ayush palliwar-134
    2) Ashutosh Sawant -131 4) Atharva Sukale-133 6) Deepali Tondre -135

    7) Deepanshu patel -136

    Batch : 2023-25
    What is ERP What is CRM

    ERP stands for Enterprise Resource CRM stands for customer


    Planning. It is a type of business software relationship management. CRM
    that helps organizations manage and systems help businesses manage
    automate their core business processes. their customer relationships.

    2
    Benefits of Implementing ERP and CRM in Business

    Efficiency

    Data Visibility

    Cost Savings

    Create a single source of truth

    3
    Key Features of CRM and CRM in Systems

    • 360-Degree View

    • Lead Management

    • Customer Service

    • Real-time (or near real-time) operations

    4
    Integration of ERP and CRM

    Streamlined Processes

    Enhanced Customer Insights

    Accurate sales forecasting

    5
    Difference and Similarities of ERP and CRM

    6
    Challenges in Implementing
    ERP and CRM
    Resistance to Change

    Data Migration Complexity

    Integration Issues

    7
    ERP and CRM Case
    Study

    • Fulton & Roark

    Fulton & Roark, a retailer of men’s grooming products, is


    an example of a successful ERP implementation.

    8
    Conclusion
    In conclusion, ERP and CRM systems play vital roles in optimizing
    internal operations, enhancing customer relationships, and driving
    business success. ERP and CRM solutions revolutionize business
    operations, empowering organizations to make data-driven
    decisions and foster long-lasting customer relationships. Embrace
    the power of these systems to drive growth and success.

    9
    THANK YOU!

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