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    SAP Qualtrics

    Uploaded by

    Surinder
    This document outlines SAP's customer experience management solution, including marketing, sales, training, customer data, commerce, service, experience management, analytics, digital experiences for residents/citizens, plan selection, claims processing, customer service, research, social/referrals, benefits development, employee engagement, and feedback. It also describes Qualtrics Experience Management's capabilities for market research, conventional feedback and customer service, and features beyond traditional surveys like easy creation, targeting, social integration, conversational interfaces, and various digital channels.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    SAP Qualtrics

    Uploaded by

    Surinder
    32 views3 pages
    This document outlines SAP's customer experience management solution, including marketing, sales, training, customer data, commerce, service, experience management, analytics, digital experiences for residents/citizens, plan selection, claims processing, customer service, research, social/referrals, benefits development, employee engagement, and feedback. It also describes Qualtrics Experience Management's capabilities for market research, conventional feedback and customer service, and features beyond traditional surveys like easy creation, targeting, social integration, conversational interfaces, and various digital channels.

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    SAP Qualtrics

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    This document outlines SAP's customer experience management solution, including marketing, sales, training, customer data, commerce, service, experience management, analytics, digital experiences for residents/citizens, plan selection, claims processing, customer service, research, social/referrals, benefits development, employee engagement, and feedback. It also describes Qualtrics Experience Management's capabilities for market research, conventional feedback and customer service, and features beyond traditional surveys like easy creation, targeting, social integration, conversational interfaces, and various digital channels.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    32 views3 pages

    SAP Qualtrics

    Uploaded by

    Surinder
    This document outlines SAP's customer experience management solution, including marketing, sales, training, customer data, commerce, service, experience management, analytics, digital experiences for residents/citizens, plan selection, claims processing, customer service, research, social/referrals, benefits development, employee engagement, and feedback. It also describes Qualtrics Experience Management's capabilities for market research, conventional feedback and customer service, and features beyond traditional surveys like easy creation, targeting, social integration, conversational interfaces, and various digital channels.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 3

    SAP CUSTOMER EXPERIENCE

    Experience
    Marketing Sales Training Customer Data Commerce Service
    Management

    CPQ & Sales Field Service


    Performance

    A N A LY T I C S
    Qualtrics Experience Management

    Residents / Citizens

    Digital
    Plan selection Claims Customer Service Research Social / Referrals
    (website & app)

    Plan/
    Brokers, Advisors, & Employee Inputs Employee Internal Employee
    Brand & Marketing Benefits
    Corporations (VoCE) Engagement Feedback
    Development

    Businesses Employees
    Qualtrics Experience Management

    Market Research Conventional Feedback & Beyond Survey


    Customer Service ●
    ● Understand real citizens needs ● Multi-channel distribution Easy-to-create
    ● ● Targeting
    Panel-on-demand (email, web, SMS, WhatsApp,
    ● ● Social
    Bring your own panel Digital, mobile app, IVR, ...)
    ● ● Smart notifications ● Conversational
    Ad hoc
    ● Smart Routing & action Planning ● Voice
    ● Automated Workflows ● Picture & Video
    ● Frontline input
    ● ...

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