Fbs Chapter 2
Fbs Chapter 2
Fbs Chapter 2
SERVICES
SOUTH EAST-ASIA INSTITUTE OF TRADE AND TECHNOLOGY
LESSON 5
TABLE SKIRTING
3. After you have greeted the customers, ask if they have reserved a table. When
the answer is yes, ask for the name, check with the reservations record for the
size of the party, table number, and any special requirements.
4. Check if smoking or non-smoking is preferred.
5. Escort the guests to their table. Guest are seated within 1 minute of
their arrival.
6. Lead the way when you show customers to the table. You know
where to seat the guests, and help them seated. Example of this is by
pulling chairs for ladies and those who are disabled and mobility
difficulties, and handing out the menus.
7. For customers you know by name, large parties and VIPs, you
should be able to show them straight to their table. This gives an
impression of personal service that customers appreciate.
• Once all guests are seated at the table comfortably, the napkin
placing will commence.
• The procedure will start with o lady if there is one and move in a
clockwise direction around the table.
• The napkin is unfolded alongside the guest from the right and
formed into a large triangular shape.
• Ask permission from the guest and place the napkin across the
guest lap, the long side of the triangle towards the guest.
Repeat for each guest in turn.
Serving Water Procedure