Industrial training report

Name : SADDAM ANSARI

Roll no : 21hm021030
Gurunanak institute of hotel management
Doubletree by hilton
DURATION : 24 WEEKS
1AUGUST 2022-14 JANUARY 2023
 PREFACE

• Industrial training is a vital part of a hospitality student’s life .It prepares a cocoon to evolve into a
butterfly in the real world. The 6 months to a yearlong experience in hotels sharpen the technical skills
absorbed from college. Industrial training is a procedure to help

• Hotel management student get practical knowledge and develop as hospitality professional.

• 1.Upgrade academic knowledge to Industrial Skills:

• Probably the most important reason in Hotel Management as to why every student should go through
the grind of industrial training. One can test waters and practice theoretical knowledge into practical
skills.
2. Learn professionalism (for the first time):

No number of presentations and role plays can prepare a student for hospitality professional life. It is
only during the training the student gets exposed to the nuances of professionalism and understands its
importance.

3. Expose to the nature of work in various departments:

Students are taught about one topic at a time, but the hotels teach them to play myriad roles at a time.
Trouble shooting, problem solving, and multitasking are skills that students imbibe while working in
various departments like Front Office, Housekeeping, Food Production and Food &
Beverage Service.

4. Get updated on Industrial developments, Infrastructure & Global Trends in Hospitality:

The real update on the latest trends, technical advances and development takes place for a student
when he is in the middle of it all. The controlled laboratory atmosphere of a college can never
surpasses the real experience in the hotel. Also students can now get fancy going to other countries like
USA, France, Malaysia, etc for your Industrial training and obtain global exposure before you even
complete your Hospitality degree.
5. Interact with guests, become responsible and accountable:

The hitch of speaking to strangers must take a backseat as there is no escape from guest
interaction during IT. The confidence that the students gain is very valuable which stays with
them during there entire professional life. They learn to become responsible for their actions.

6. Increase knowledge, skills and confidence:

The key competencies to be successful as a hotel management professional get evolved during
training. The attitude “to serve with smile” finds a suitable turf in hotels which should be
nurtured.

7. Network which may help us during final placements:

Hotels become meeting ground for relationships that sustain for a lifetime. Students being given
preference in the selection process during final placement based on good work done during IT
is not uncommon in the industry. The HODs and Managers always appreciate and remember a
zealous, proactive and hardworking trainee.
8. Create Some Memorable Life Experience:

The experience of internship creates a kaleidoscope of memories for trainees. The incidences that
leave a mark on a young intern’s mind may range from very bad to excellent but successful are
those who learn something from each experience and treat every new challenge in a positive way.

Any student who accords due importance to Industrial Training, stays focused and enjoys the
process will be benefitted within surmountable exposure and experience. Most of the hotel
organizations today can provide effective working career-oriented training. Its importance should
be particularly
understood for those starting out in the industry, because wasted effort costs valuable time in
careers. You can be a manager at 25 with well targeted management training program or at 45
when you join at entry level.
 Acknowledgement
First I would like to thank PAMELA SHIRLEY LOBO the Human Resource Manager of DoubleTree by
Hilton for giving me the opportunity to do an internship within the organization.
I also would like all the people that worked along with me a t DoubleTree by Hilton with their patience and
openness they created an enjoyable working environment.

It is indeed with a great sense of pleasure and immense sense of gratitude that I acknowledge the help of these
individuals.
I am highly indebted to Principal Mr Pralay Ganguly for the facilities provided to accomplish this internship
I would like to thank Mr Jayanta Ghosh College Internship coordinator for their support and advices to get and
complete internship in above said organization.

I am extremely grateful to my department staff members and friends who helped me in successful completion of
this internship.

SADDAM ANSARI
 Introduction
DoubleTree by Hilton is an American hotel chain managed by
Hilton Worldwide. DoubleTree has been the fastest growing Hilton brand by
number of properties since 2007, and by number of rooms from 2007 to
2015. As of December 31, 2019, it has 587 properties with 135,745 rooms in
47 countries and territories, including 122 that are managed with 35,122
rooms.
DoubleTree competes in the full service category, alongside sister chain
Hilton Hotels & Resorts. Among the many signature things that DoubleTree is
known for are their chocolate chip cookies, which were originally made in the
early 1980s for VIPs but now given to all guests and made by Nashville-based
Christie Cookie Company for over 30 years. In 2020, during the
COVID-19 pandemic the brand published a home-adapted recipe for their
cookies.
 History
The first DoubleTree hotel opened in Scottsdale, Arizona, in 1969.[13] It was located on the
grounds of Scottsdale Fashion Square and was built by Sam Kitchell.[2] The DoubleTree Hotels
Corporation merged with the Guest Quarters Hotels Partnership of Boston in December 1993. [14]
The acquired hotels were rebranded under the DoubleTree name. The Doubletree Corporation
later merged with the Promus Hotel Corporation in December 1997, bringing together the
DoubleTree, Red Lion, Hampton Inn, and Embassy Suites brands.[15] In December 1999, Hilton
Hotels Corporation acquired Promus Hotel Corporation, which brought Doubletree Hotels and
other Promus hotel brands under the umbrella of the newly renamed Hilton Worldwide. [16] In early
2011, Hilton Worldwide launched a logo and name rebranding for the chain, replacing the name
"DoubleTree" with "DoubleTree by Hilton".[17]
DoubleTree's strategy to grow the brand has been to
convince operators of other brands to switch flags. This is in
contrast to brands like Marriott or Sheraton which rely on
new construction to grow their footprint. DoubleTree also
provides lower cost options to improve properties, which
help operators remain in the brand system.[18]
On November 2, 2019, DoubleTree Cookie became the first
cookie baked in space as ISS Commander Luca Parmitano
of the European Space Agency baked the brand's cookie
dough inside the prototype oven.
 My training schedule

• August : food &beverage department

• September : FRONT OFFICE
• October : housekeeping department
• November : FOOD PRODUCTION
• December to January 14 : FOOD & BEVRAGE SERVICE
th
 Names and designation of hod
• GENERAL MANAGER : MITHUN RAO
• HUMAN RESOURCE MANAGER : PAMELA SHIRLEY LOBO
• TRAINING MANAGER : PRASHANT KATARKAR
• EXCEQUITIVE CHEF : TAPESWAR JANA
• F&B MANAGER : GOVIND NAYAK
• FRONT OFFICE MANAGER : AJAY DHASMANA
• HOUSEKEEPING MANAGER : RAVI SAINI (ASSISTANT MANAGER)
 food &beverage department

The food & beverage department of double tree by Hilton arpora have 3 outlets:-
• Flame (multi cuisine restaurant)
• Caffiene (bar)
• Taal (vegetarian restaurant)
Banquets:-
• the grand ball room
• ximera
Flame :-

Start the day with a healthy breakfast buffet in Flame and

choose from a delicious selection of western and Indian
cuisine. For lunch or dinner, choose from the extensive
buffet or carefully chosen a la carte menu, which offers a
delightful selection of Indian, Chinese and continental
delicacies, as well as handpicked local specialties. Flame
is located on the lobby level of the hotel and is open for
breakfast, lunch and dinner daily.
Caffiene :-

Unwind at Caffeine with a cold drink after a long day

exploring the beaches of Goa. Conveniently located at
the lobby level of the hotel, Caffeine offers a variety
of savory snacks and refreshing drinks in a relaxed
atmosphere.
Taal:-

An exciting new concept while reliving the spirit of Goa,

DoubleTree by Hilton introduces TAAL: Vegetarian Kitchen and
Bar, a paradise for the vegetarian food lovers. TAAL boasts of
comfortable and contemporary spaces, overlooking the lagoon and
situated by the poolside to keep you going with the Goa’s blissful
tropical vibe. At TAAL, enjoy some heavenly vegetarian Indian
delicacies along with your favourite drinks from our uniquely
crafted menu. Explore the relaxing beaches and dine at TAAL for a
perfect Goa vacation. Our culinary maestros stir up dishes that have
been carefully selected from 15 Indian states, using authentic
recipes with traditional cooking techniques. Complimenting the
dining experience is our repertoire of drinks featuring a selection of
Indian and international brands, along with contemporary and
classic cocktails. Choose from the perfectly crafted a la carte menu
or enjoy the chef’s special Thali to experience a blend of legendary
Indian flavours, dished out
the grand ball room:-
Grand Ballroom (Double Tree By Hilton Hotel) in Goa
is a reliable name in the industry as they aim to deliver
the best experience to their customers This has helped
them build up a loyal customer base. They started their
journey in 2008 and ever since, they have ensured that
the customer remains at the centre of their business
operations and philosophy
Banquet Halls is an enclosed space suitable for hosting a
variety of events such as birthday parties, corporate
events, engagement ceremonies, weddings, receptions,
etc. They are beautifully designed and decorated to
create an elegant ambience for any event you are hosting
Banquet halls can be booked for a stipulated time period
during which the event has to take place. There are
many banquet halls available in Goa that you can use
based on your requirements.
Ximera:-
Ximera (Double Tree By Hilton Hotel) in God is a reliable
name in the industry as they aim to deliver the best
experience to their customers. This has helped them build
up a loyal customer base. They started their journey in
2008 and ever since, they have ensured that the customer
remains at the centre of their business operations and
philosophy.
Also listed in Banquet Halls AC Banquet Halls
Conference Halls, 5 Star Banquet Hals, AC Banquet Halls
(Upto 50 Persons) etc. Ximera (Double Tree By Hilton
Hotel) is one of the most trustworthy names in the field.
Their service/product range includes Business Services,
Conference Room(s), Banquet Facilities etc, all available
at competitive prices to make the transactional experience
hassle free for customers, they accept multiple modes of
payment such as Cash, Master Card, Visa Card, Debit
Cards Credit Card
Food production department
The food production department have 2 outlets
• Flame kitchen (multi-cuisine veg and non-veg)
• Taal kitchen (veg )
• bakery
Section involved in flame:-
• Continental
• Asian
• Indian
• South-Indian
• goan
Section involved in taal kitchen
• Continental
• Asian
• Indian
• South-Indian
• Goan
Refrigeration system
• Deep meat ,poultry & seafood stotrage
• Deep storage
• Walk-in vegetable storage
stores
• Dry storage
• Fruit store
 House keeping department

The Housekeeping department of any hotel plays an important role in the

maintenance of the revenue earning potential of the organization, because the sale
of rooms constitutes a minimum of 75% of the hotel profit. A good hotel
operations ensures optimum room sales to bring in maximum profit
Sections comes under housekeeping
House keeping desk
Floor pantry
Lobby
Rooms
Uniform room
Live counter

• Dosa counter
• Omelet counter
• Juice counter
• Pan cake & waffles counter
• Apam counter
caffeteria

Hotels provide Employee's Cafeteria

facility to serve a variety of food and
beverages that are fresh, wholesome
and attractively presented in a
pleasant environment. Learn how to
define minimum food, beverage,
equipment and service requirements
for all Trust employee cafeterias.
Front office department

• Front Desk is a very important department in the

hotel, making direct contact with guests. The
main function of this department is Reservation,
Guest service, Check-in, Check-out, Telephone,
Finance & Cashiering, Foreign Exchange, Room
Assignment, Inquiry etc.
• The Front Office is also called the nerve centre
of a hotel. It can be defined as a front of the
housing department located around the foyer
and the lobby area of a hospitality property. As
this department is located around the foyer area
of the hotel and is visible to the guests, patrons
and visitors, they are collectively called “Front
Office”.
 types of room

lagoon view room sweet room

In house facilities
• swimming pool
• Free-wifi
• Spa&gym
• On-site restaurant and bar
• Digital key
• Parking area
• Concerige Room
• service Meeting rooms
Swimming pool( 6 feet depth)

Swimming is a great form of exercise that

involves all the body's main muscles, and it
provides many physical and mental health
benefits. Hotels with swimming pools provide
access to a form of exercise that's considered a
valuable life skill, and they bring people
together to learn and get fit.
Childrens park

Faccilities in childrens park

• Marry go round
• See saw
• Swing
• slide
Game area

Game available
• Table tennis
• Billiards
• Carrom
• chess
gym

Hotel gyms provide a standard way

to ensure that you keep track of your
fitness goals. With dozens of hotels
providing a useful fitness area in
most cities, it's often underused. At
City Suites, we explain the vast
benefits of in-house aparthotel gyms
for guests staying at hotels, serviced
apartments, and so on.
 Conclusion:-

During one semester training period, a lot of experience, knowledge and

exposure that I have handy All disclosures were awaken myself in a boost of
self-confidence to face life more challenging now. . This is clearly the concept
of science and charity, where they have learned without practice will be lost
and will not give anything what effect. So if we do without the knowledge of
course there will be problems in terms of grip and stance ever-changing During
my industrial training, there are many changes from the point of learning
environments and discussion among colleagues. It can directly increase the
dedication and rational attitude toward myself .However, there are still some
weaknesses that can be improved