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    Effective Communication

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    ridan9901
    Effective communication is a process that transmits information between individuals and organizations to inform, request, or persuade, and build goodwill. It should be clear, complete, and correct to save the reader's time and achieve goals. The document outlines the essentials of effective communication, including clarity of purpose, being well-informed, analyzing the audience, avoiding jargon, communicating confidently, being consistent, keeping it simple, and being straightforward. It also discusses the "7 C's" of effective communication: being clear, concise, concrete, correct, considerate, complete, and courteous. Each C is then defined in more detail.

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    Effective Communication

    Uploaded by

    ridan9901
    25 views11 pages
    Effective communication is a process that transmits information between individuals and organizations to inform, request, or persuade, and build goodwill. It should be clear, complete, and correct to save the reader's time and achieve goals. The document outlines the essentials of effective communication, including clarity of purpose, being well-informed, analyzing the audience, avoiding jargon, communicating confidently, being consistent, keeping it simple, and being straightforward. It also discusses the "7 C's" of effective communication: being clear, concise, concrete, correct, considerate, complete, and courteous. Each C is then defined in more detail.

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    Effective communication

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    Effective communication is a process that transmits information between individuals and organizations to inform, request, or persuade, and build goodwill. It should be clear, complete, and correct to save the reader's time and achieve goals. The document outlines the essentials of effective communication, including clarity of purpose, being well-informed, analyzing the audience, avoiding jargon, communicating confidently, being consistent, keeping it simple, and being straightforward. It also discusses the "7 C's" of effective communication: being clear, concise, concrete, correct, considerate, complete, and courteous. Each C is then defined in more detail.

    Copyright:

    © All Rights Reserved
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    Download as pptx, pdf, or txt
    25 views11 pages

    Effective Communication

    Uploaded by

    ridan9901
    Effective communication is a process that transmits information between individuals and organizations to inform, request, or persuade, and build goodwill. It should be clear, complete, and correct to save the reader's time and achieve goals. The document outlines the essentials of effective communication, including clarity of purpose, being well-informed, analyzing the audience, avoiding jargon, communicating confidently, being consistent, keeping it simple, and being straightforward. It also discusses the "7 C's" of effective communication: being clear, concise, concrete, correct, considerate, complete, and courteous. Each C is then defined in more detail.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 11

    EFFECTIVE

    COMMUNICATION
    Effective Communication

    Effective communication is a process by which


    information is transmitted between individuals and
    organizations with the purpose to inform, to request or
    persuade and to build goodwill. It is clear, complete, and
    correct and saves the reader’s time and helps in achieving
    its goals.
    Essentials of Effective Communication
    1. Clarity of purpose
    2. Be well informed
    3. Analyse the audience
    4. Avoid Jargons
    5. Communicate Confidently
    6. Be Consistent
    7. Keep it simple
    8. Be straightforward
    9. Address your target
    10. Good listening
    7 C’s of effective communication
    1. Clear.
    2. Concise.
    3. Concrete.
    4. Correct.
    5. Considerate.
    6. Complete.
    7. Courteous
    Clear

    Clarity means getting your message across so the receiver will


    understand what you are trying to convey.
    1. Choose short, familiar words.
    2. Construct effective sentences and paragraphs.
    3. Achieve appropriate readability or audibility.
    4. Include examples, illustrations, and other visual aids, when
    desirable.
    Concise
    You should be brief and be able to convey your message
    in fewest possible words ◦ Are there any unnecessary
    words or sentences? Have you repeated the point several
    times, in different ways? E.g. instead of writing ‘A watch
    is an intricate instrument to measure time, which many
    people consider the gift that is the most valuable of all’ ◦
    It should be ‘A watch measures time, which many
    consider the most valuable gift. ’
    Concrete
    Communicating concretely means being specific,
    definite, and vivid rather than vague and general. Put
    action in your verbs Use active voice E.g. ‘Professors
    administered the tests.’ instead of ‘The tests were
    administered by the professors.’ Active verbs help make
    your sentences more vivid and explicit. E.g. "The dean
    decided" is more explicit than " A decision has been
    made.”
    Complete
    • Every communication must be complete and adequate.
    Incomplete messages keep the receiver guessing, create
    misunderstanding and delay actions. Provide all relevant
    details. Remember the 5 W’s ◦ who ? ◦ what ? ◦ when ? ◦
    where ? ◦ why ?
    Correct
    • The term correctness as applied to business messages
    means right level of language and accuracy of facts,
    figures and words. If the information is not correctly
    conveyed, the sender will lose credibility. To convey
    correct messages, grammatical errors should also be
    avoided. You should not transmit any message unless
    you are absolutely sure of its correctness.
    Considerate
    • The ‘You Attitude’ You prepare every message with the
    recipient in mind and try to put yourself in his or her
    place. Try to visualize your audience (or listeners)—with
    their desires, problems, circumstances, emotions, and
    probable reactions to your communication.
    Courtesy
    Courtesy stems from sincere you-attitude. To be courteous,
    considerate communicators should follow these suggestions
    a. Be sincerely tactful, thoughtful, and appreciative.
    b. Omit expressions that irritate, hurt, or belittle.
    c. Exhibit courtesy Include a “please” and a “thank you.”
    • Written (charts, memorandums, and newsletters.) Spelling
    names correctly Saying “good morning” or “goodbye” or a quick
    “Have a nice day”

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