Introduction To Telecommunications
Introduction To Telecommunications
Introduction To Telecommunications
KCA UNIVERSITY
• Distant Communication: The days of sending letters are gone. Today, contacting
people from any part of the world is much easier than before with the use of computers,
handsets and the internet. People can communicate through phones, calls, text
messages, e-mails, or social media platforms. Telecommunication has simply made
keeping in touch with loved ones more convenient, efficient, and also cost-effective.
• Entertainment: The growth of telecommunications has completely changed the
entertainment landscape. Nowadays, people can access many TV channels to watch
news, movies, and music. Social media is popularly used for entertainment to share
videos, photos, and also reels.
• Socialization: As more people get busy in their work and careers, it’s hard to find time
for their social life. But the growth of social media platforms has now done much in
filling that gap of today’s generation. Today, anyone can connect and meet new people
and friends through Facebook, Instagram, Twitter while at work. People are also using
Skype, Whatsapp, Google Hangouts, and various other apps to interact live by making
video calls.
Uses of telecommunication networks in banking
sectors
• Customer Service: Today the banks connected with each of their customers through
telecommunication. Customers may have to check on their account balances, inquire about
bank products and services, or present about their bank accounts or transactions. Using
customer care service banks can engage with and resolve customer issues quite
seamlessly. Now the apps are also available of the banks in which the customers can check
their balance history, transactions, etc.
• Mobile Bank Transactions: The growth of technology increasing every day. Today, people
can access their bank accounts, withdraw cash, make deposits, and check balances from
anywhere through their phones. The integration of mobile banking apps has brought
convenience in managing personal bank accounts and making transactions.
• Integrated Voice Response and Call-back Manager: Integrated Voice Response(IVR) and
call-back manager are the two key technologies used by banking institutions. The
Implementation of Integrated Voice Response can particularly help a bank to provide high-
quality and consistent customer support. the use of call-back management also can provide
an excellent boost in streamlining bank operations.
Simple Communication model
•
http://www.youtube.com/watch?v=FScddkTMlTc&feature=
related