Entrepreneruship
Entrepreneruship
Entrepreneruship
• Entrepreneurial action :
Action through the creation of new products/ processes
and/or the entry into new markets, which may occur
through a newly created organization or within an
established organization.
McMullen-Shepherd model : Entrepreneurial action
• As illustrated in Figure the McMullen-Shepherd model explains how knowledge and
motivation influence two stages of entrepreneurial action.
• Signals of changes in the environment that represent possible opportunities will be noticed
by some individuals but not others.
• Individuals with knowledge of markets and/or technology are more capable of detecting
changes in the external environment, and if they are also motivated, they will allocate further
attention to processing this information.
• The result of Stage 1 is an individual’s realization that an opportunity exists for someone.
• The individual then needs to determine whether it represents an opportunity for him/her
(Stage 2).
• This involves assessing whether it is feasible to successfully exploit the opportunity given
one’s knowledge and whether it is desirable given one’s motivation.
• In other words, does this opportunity for someone (third-person opportunity belief)
represent an opportunity for me (first-person opportunity belief)?
• Therefore, to be an entrepreneur is to act on the possibility that one has identified
an opportunity worth pursuing.
Entrepreneurial Action
McMullen-Shepherd model
How entrepreneurs think?
• Entrepreneurs think differently from non-entrepreneurs.
• Entrepreneurs must often make decisions in highly uncertain environments.
• We all think differently in strained environments.
• Given the nature of an entrepreneur’s decision-making environment, he or
she must sometimes
(1) Think structurally-knowledge, structural matches between a technology and
a target market.
(2) Engage in bricolage: creation from a diverse range of available things
(3) Effectuate: A logic of thinking
(4) Cognitively adaptability: describes the extent to which entrepreneurs are
dynamic, flexible, self-regulating, and engaged in the process of generating
multiple decision
How cognitively adaptable are you?
Mike Haynie’s “Measure of Adaptive Cognition”
Entrepreneurs who are able to increase cognitive adaptability have an
improved ability to
(1) adapt to new situations
(2) be creative: it can lead to original and adaptive ideas, solutions, or
insights; and
(3) communicate one’s reasoning behind a particular response.
The intension to act entrepreneurially
• Entrepreneurs intend to pursue certain opportunities, enter
new markets, and offer new products.
• Entrepreneurial intentions -The motivational factors that
influence individuals to pursue entrepreneurial outcomes.
• Entrepreneurial self-efficacy-The conviction that one can
successfully execute the entrepreneurial process.
• Perceived Desirability -The degree to which an individual has
a favorable or unfavorable evaluation of the potential
entrepreneurial outcomes
Entrepreneur
• An entrepreneur is an individual who creates a new
business, bearing most of the risks and enjoying
most of the rewards.
• The process of setting up a business is known as
entrepreneurship.
• The entrepreneur is commonly seen as an innovator, a
source of new ideas, goods, services, and
business/or procedures.
WHAT IS ENTREPRENEURSHIP?
• Curiosity
• Adaptability
• Decisiveness
• Team building
• Comfortable with Failure
• Innovation
• Long-term focus
CREATIVITY , INVENTION AND
INNOVATION
CREATIVITY, INVENTION, AND INNOVATION
• Creativity is the act of turning new and imaginative ideas into reality.
• It is the very first stage of design, where ideas start to actually take form, and a plan can
be developed.
Examples: in the case of Uber, creativity was necessary for producing the concept of ride-
sharing.
• Creativity, invention, and innovation are all interrelated and necessary for growth to
occur.
• Invention is the creation of a new idea or concept.
Examples: product designs, business models, or working prototypes.
• Innovation is the process of turning a new concept into commercial success or
widespread use.
• Innovation ties everything together in business.
• Innovation is the successful exploitation of new ideas.
Innovation
• Innovation is the key to the economic development of any company, region of a country, or
the country itself.
• Inventions and innovations are the building blocks of the future of any economic unit.
• Types of Innovation
• There are various levels of the degree of innovation based on the uniqueness of the idea.
• Breakthrough innovation: Given that they are often the basis for further innovation in an
area, these innovations are usually protected by strong patents, trade secrets, and/or
copyrights. Breakthrough innovations include such ideas as penicillin, the steam engine,
the computer, the airplane, the automobile, and the Internet.
• Technological innovation:—occurs more frequently than breakthrough innovation and in
general is not at the same level of scientific discovery and advancement.
• Ordinary innovation: more numerous innovations usually extend an existing innovation
into a better product or service
Business Idea
Sources of new ideas
• Consumers
• Existing Products and Services
• Sam Walton, founder of Walmart, would frequently visit competitive stores focusing not on
what the competitive store did badly, but rather on what they did very well, so he could
implement a version of these ideas at Walmart.
• Distribution Channel
• Members of the distribution channels are also excellent sources for new ideas reflecting
their familiarity with the needs of the market. Not only do channel members frequently
have suggestions for completely new products, but they can also help in marketing the
entrepreneur’s newly developed products.
• Government
• The government can also be a source of new product ideas,
• new product ideas can evolve in response to government regulations.
• The Occupational Safety and Health Act (OSHA) mandated that first-aid kits be available in
business establishments employing more than three people.
Business Idea, Opportunities through change
• SOURCES OF IDEAS
• Research and Development
• The largest source of new ideas is the entrepreneur’s own “research and
development” efforts, which may be a formal endeavor connected with one’s
current employment or an informal one.
Methods of idea generation
• Focus group
• In a focus group, a moderator leads a group
of people through an open, in-depth
discussion rather than simply asking
questions to solicit participant responses.
• The group of frequently 8–14 participants is
stimulated by comments from each other in
creatively conceptualizing and developing a
new product/service idea to fill a market
need.
• In addition to generating new ideas, the focus
group is an excellent method for initially
screening ideas and concepts.
Brainstorming
• A group method for obtaining new ideas and solutions
• The brainstorming method stimulates people to be creative
by meeting with others and participating in an organized
group experience.
• Although most of the ideas generated by the group have no
basis for further development, sometimes a good idea
emerges.
• When using brainstorming, four rules need to be followed:
• 1. No criticism is allowed by anyone in the group.
• 2. Freewheeling is encouraged—the wilder the idea, the
better.
• 3. Quantity of ideas is desired
• 4. Combinations and improvements of ideas are
encouraged; ideas of others can be used to produce still
another new idea.
Brainwriting
• giving participants more time to think than in a
brainstorming session, where the ideas are expressed
spontaneously.
• Brainwriting is a silent, written generation of ideas by a
group of people.
• The participants write their ideas on special forms or
cards that circulate within the group, which usually
consists of six members.
• Each group member generates and writes down three
ideas during a five-minute period.
• The form is passed on to the adjacent person who writes
down three new ideas, and so on until each form has
passed all participants.
• Participants can also be spread geographically with the
sheets rotated electronically.
Problem inventory analysis
• A method for obtaining new ideas and
solutions by focusing on a problem.
• Consumers are given a list of problems in a
product category and then asked to find
the problems as per the list.
Opportunity recognition process
Opportunity Recognition
• Recognizing an opportunity often results from the knowledge and experience
of the individual entrepreneur.
• This prior knowledge is a result of a combination of education and experience,
and the relevant experience could be work-related or could result from a
variety of personal experiences or events.
• The entrepreneur needs to be aware of this knowledge and experience and
have the desire to understand and make use of it.
• The other important factors in this process are entrepreneurial alertness and
entrepreneurial networks.
• There is an interaction effect between entrepreneurial alertness and the
entrepreneur’s prior knowledge of markets and customer problems.
• Those entrepreneurs who have the ability to recognize meaningful business
opportunities are in a c position to successfully complete the product planning
and development process and successfully launch new ventures
Need for entrepreneurship
1.Encourages Innovation
• A majority of entrepreneurs solve challenges in society through technological innovations. For example,
TartanSense—a Bangalore-based startup provides an AI-based Robot vehicle to be used in farms for weed
management. It reduces chemical usage and helps farmers avoid unnecessary costs.
2.Creates Jobs
• Entrepreneurship generates employment
3. Improves Standard Of Living
• Entrepreneurship increases income levels, therefore improving standards of living.
• Entrepreneurs identify challenges in the lives of customers and provide appropriate business solutions.
• Hire new employees who receive remuneration and this income gets circulated in the economy.
4.Introduces Visible Change
• solving existing challenges and gaps in society, impacts various sections of society. A majority of businesses strive
to make the world a better place by contributing to socio-economic development through their products and
services.
5.Contributes To Research And Development
• New products and services need to be tested before they can be launched.
• In the process, entrepreneurs are encouraged to invest their resources into effective research and development.
Entrepreneurial traits
Entrepreneurs and Economic Growth
Issuance of Shares
No new shares are issued in case of acquisitions. New shares are issued in case of mergers.
The obtained or acquired organization, for the most part, The merged business entity works under another name or a
works under the name of the parent organisation. Sometimes, new name.
nonetheless, the previous company can hold its original name,
assuming the parent organisation permits it.
Exit Strategy
• Every entrepreneur who starts a new venture should think about an
exit strategy.
• Exit strategies include an initial public offering (IPO), private sale of
stock, succession by a family member or a nonfamily member, merger
with another company, or liquidation of the company.
• The sale of the company could be to employees (an ESOP employee
stock ownership plan) or to an external source (a person or persons,
or a company). The IPO, private sale of stock, and merger options
Succession plan
• Only about 60 percent of businesses have a succession plan in place.
• For very small businesses, this percentage is likely to be a lot lower.
• plan for the succession of the business to can be to
• either a family member,
• an employee,
• or an external party.
1. Transfer to Family Members : Successfully passing down a business to a family member faces tough odds.
• Research by the Family Business Institute indicates that only 30 percent of family businesses survive into the second
generation and only 12 percent survive into the third generation.
• An effective succession plan should also be communicated clearly to all employees.
• This is particularly relevant to key personnel who may be affected by the succession transition.
• The solution to minimizing the emotional and financial turmoil that can often be created during a transfer to family
members is a good succession plan.
• An effective succession plan needs to consider the following critical factors:
• The role of the owner in the transition stage: Will he or she continue to work full-time? Part-time? Or will the
owner retire?
• Family dynamics: Are some family members unable to work together?
• Income for working family members and shareholders.
• The current business environment during the transition
2. Transfer to Nonfamily Members
• Often, family members are not interested in assuming responsibility for the business.
• When this occurs, the entrepreneur has three choices: train a key employee and retain
some equity, retain control and hire a manager, or sell the business outright.
• Passing the business on to an employee ensures that the successor is familiar with the
business and the market.
• The employee’s experience minimizes transitional problems.
• In addition, the entrepreneur can take some time to make the transition smoother.
• The key issue in passing the business on to an employee is ownership.
• If the entrepreneur plans to retain some ownership, the question of how much becomes an
important area of negotiation.
• The new principal may prefer to have control, with the original entrepreneur remaining as a
minority owner, stockholder, or consultant.
• The financial capacity and managerial ability of the employee will be important factors in
deciding how much ownership is transferred.
• Since evidence indicates that most entrepreneurs wait until it is too late, it is important to
begin the process long before there is a need to sell or transfer the ownership of the
business.
3. OPTIONS FOR SELLING THE BUSINESS
• There are a number of alternatives available to the entrepreneur in selling the venture.
• Some of these are straightforward, and others involve more complex financial strategy.
• Each of these methods should be carefully considered and one selected, depending on the
goals of the entrepreneur.
a) Direct Sale This is probably the most common method for selling the venture. The
entrepreneur may decide to sell the business because he or she wants to move on to
some new endeavor or simply decides that it is time to retire. A sale to a larger company
that can infuse much-needed capital may also provide opportunities for the company to
grow and reach larger markets. If the entrepreneur has decided to sell the business but
does not need to sell immediately, there are a number of strategies that should be
considered early in the process.
• The entrepreneur should concentrate on keeping costs under control and focus on higher
margins and profits.
• Get all financial statements in order, including budgets and cash flow projections
• Prepare a management documentation of the business explaining how the business is
organized and how it operates
b) Employee stock option plan (ESOP) A two- to three-year plan to sell the
business to employees.
• The ESOP establishes a new legal entity, called an employee stock
ownership trust, that borrows the money against future profits. The
borrowed money then buys the owner’s shares and allocates them to
individual employees’ retirement accounts as the loan is paid off. The ESOP
has the obligation to repay the loan plus interest out of the cash flow of
the business
c) Management Buyout It is conceivable that the entrepreneur only wants to
sell or transfer the venture to loyal, key employees.
• Since the ESOP can be rather complicated and expensive, the entrepreneur
may find that a direct sale would be simpler to accomplish.
• Other methods of transferring or selling a business are through a public
offering or even a merger with another business
Module 4
• Emerging trends in entrepreneurship and contemporary issues
and practices: Rural entrepreneurship, Social entrepreneurship,
family business and entrepreneurship, and technology-driven
entrepreneurship.
• Ethical and Environmental challenges.
Emerging trends in entrepreneurship
1. Startup accelerators: Often privately funded and mostly used by tech
startups, these accelerators help companies with the strongest potential of
success obtain funding in exchange for equity.
2. Student Sandbox and Business Lab: Universities are developing student
sandboxes on and off their campuses to support student startups.
• Sandboxes operate like business incubators except that they are more
focused on developing and mentoring student startup teams and are
often tied into some type of entrepreneurship degree program or course.
• Many sandbox programs provide students with the opportunity to win
seed money, grants, and business services and receive coaching and
mentorship from successful startup founders.
• Some examples include Student Sandbox, Student Startup, and Venture
Lab.
3. Crowd Funding: Crowd funding, also known as social funding, new phenomenon where
Startups are typically funded by way of bootstrapping, investors (venture capital or angel) and
bank loans.
• Now entrepreneurs and business owners, along with artists, nonprofit leaders, and
community groups, are using their social networks to raise money for their businesses,
community projects, and events or to develop a new product.
• Artist Share, Indiegogo, Kickstarter, RocketHub and other crowd funding companies help
individuals pitch their ideas to the masses to get financial support.
4. Bootcamps: An entrepreneurship bootcamp is an intense hands-on program for small
business owners, startup founders and new entrepreneurs.
• Bootcamps will focus more of their attention on teaching the practical application for new
venture creation and small business management within a short period of time. Their aim is
to help teach, equip and direct entrepreneurs.
• There is a growing trend in entrepreneurship boot camps dedicated to teaching and training
military veterans.
• Some examples include Cowboy Bootcamp for Entrepreneurs, Entrepreneurship Bootcamp
for Veterans (EBA), and Fast-Trac (Kaufman Foundation - partners).
5. Fully Online Entrepreneurship Degree:
• Many academics and institutions felt that entrepreneurship must be
taught in a traditional classroom by a fulltime business faculty.
• With the innovation in technology, growth in social media interaction
for startups and funding options that are being generated online, more
Universities have adopted a virtual option for their entrepreneurship
seeking students.
• A few examples of these institutions include Whitman School of
Management, Spears School of Business, Ross School of Business and
Colorado Technical University.
Rural Entrepreneurship
• Rural entrepreneurship refers to initiatives and activities of the entrepreneurs related to the establishment
of industrial and business units in rural areas.
• Rural entrepreneurship can be the panacea for the problems to poverty, migration, economic disparity,
unemployment, and underdevelopment associated with rural areas and backward regions.
• Rural entrepreneurs can be considered as an important catalyst in bringing about the economic
development of a country and of rural areas within the country. Rural entrepreneurs are that class of
entrepreneurs who carry out entrepreneurial activities by establishing Industrial and business units in the
rural sector of the economy.
• Rural entrepreneurship concentrates on finding and stimulating rural entrepreneurial talents and thereby
promotes the growth of indigenous enterprises.
• Rural entrepreneurship augments the economic value of rural areas by introducing new methods of
production, new markets, and new products. Moreover, it also generates employment opportunities in rural
areas and thus ensures rural development.
• In India as per the Census of 2011, out of the 121.2 million population in India, the size of the rural
population is 833.1 million which is about 68.84 percent of the total population.
• The economic development of India largely depends on the progress of rural areas and the improvement of
the standard of living of rural masses.
• Rural entrepreneurship can significantly contribute to the national economy by enhancing the pace of rural
development.
Need For Rural Entrepreneurship
i. Rural industries being labour intensive serve as an antidote to the widespread problems
of rural disguised unemployment and underemployment stalking the rural areas.
ii. The development of rural industries by providing jobs to rural unemployed helps in
reducing disparities in income between rural and urban areas.
iii. These industries promote balanced regional development by dispersing industries to
rural areas.
iv. Development of rural industries serves as an effective means to build up village
republics.
v. Rural industries also help preserve the age-old rich heritage of the country by protecting
and promoting art and creativity.
vi. Rural industrialization fosters economic development in rural areas. This checks
migration from rural to urban areas, on the one hand, and lessens the disproportionate
growth in the cities, reduces growth of slums, social tensions, and atmospheric pollution,
on the other.
vii. Rural industries also lead to development without destruction, i.e., the most
desideratum of the time.
Rural entrepreneurs : types
1. Farm Entrepreneurs -These are people whose primary occupation and main source of livelihood, is
farming. Persons not having land or other farming resources but are willing to take up an enterprise in the
village that will aid agriculture are regarded as farm entrepreneurs.
2. Artisan Entrepreneurs- These entrepreneurs represent the skilled persons in rural society. Such skills
are either acquired through professional training in association with their kinship group, or through
inheritance as for example, blacksmithy, carpentry, etc.
3. Merchant and Trading Group-This includes primarily the business community of rural areas who
form a small segment of rural population. It shares the larger trades in the community. These people are
perceived as traditionally exploitative class and play the role of middleman in business to the pursuit of any
vocation in the rural areas.
4. Tribal Entrepreneurs -Tribal entrepreneurs are predominantly in tribal villages and could be
regarded as an entrepreneurial class by itself. Their source of origin is the tribal community. Their
entrepreneurship may however lead to the pursuit of any vocation in the rural areas.
5. General Entrepreneurs -Some examples of this class are high school drop-outs, educated-
unemployed, landless labourers, wage earners, and persons belonging to the scheduled castes, etc.
• The rural entrepreneurs can initiate their enterprise in any of the category classified as rural industry.
• i. Forest based industries that include honey making, beedi making, bamboo products, cane products,
wood products, coir industry, etc.
• ii. Agro based industries include processing and sale of agricultural products such as pickles, jiggery,
juice , fruit jam, dairy products, products made out of rice, oil processing from oil seeds.
•
SOCIAL ENTREPRENEURSHIP
• A social entrepreneur refers to an individual who pursues novel ideas with
the potential to solve or alleviate certain community-oriented problems.
Social entrepreneurs often are willing to take the risks associated with their
venture to help address issues, enabling positive change in society.
• Social entrepreneurs often start their venture or initiative after recognizing
the prevalence of a certain problem in society and creating a solution to
address it using their entrepreneurial skills. Their overall goal is to make a
positive societal change while creating social capital to further their
objectives.
• Social entrepreneurs will often devote much of their lives to their passions
and interests in order to bring about positive changes to the areas they are
concerned about.
Characteristics of Social Entrepreneurs
• Social entrepreneurs certainly differ when it comes to individual personalities;
however, they also share similar characteristics necessary for success as
individuals willing to undertake significant risks and uncertainties to achieve
positive changes in areas that might be resistant to new ideas or approaches.
• Social entrepreneurs first need to possess a strong passion that drives their
desire to see their ideas and initiatives becoming successful, while also adopting
a healthy impatience that ties in with their uncomfortableness with sitting back
to wait for change to happen.
• They also need to come up with practical but innovative ideas for social issues
and often use market forces and principles.
• It allows them to break away from constraints imposed by the traditions and
customs within the fields of certain disciplines to take risks that others are
afraid of taking.
Family business and entrepreneurship
2) Family-Owned and Managed Business: A family- owned and managed business is a for-profit enterprise in
which a controlling number of voting shares (or other form of ownership), typically but not necessarily a majority
of the shares, are owned by members of a single extended family, or are owned by one family member but
significantly influenced by other members of the family. The authority conferred by this controlling interest
permits thee family to determine objectives, methods, methods for achieving them and policies for implementing
such methods. And this business has the active participation by at least one family member in the top
management of the company so that one or more family members have ultimate management control.
3) Family- Owned and Led Company: A family-owned and led company is a for- profit enterprise in which a
controlling number of voting shares (or other form of ownership), typically but not necessarily a majority of the
shares are owned by members of a single extended family, or are owned by one family member but significantly
influenced by other members of the family. The authority conferred by this controlling interest permits the family
to determine objectives, methods for achieving them and policies for implementing such methods. And this
business has the active participation by at least one family member in the Board of Directors of the company so
that one or more family members have at least a high level of influence over the company’s direction, culture and
strategies.
Advantages of family business
The overriding characteristic that distinguishes most family businesses is a unique atmosphere that creates a ‘sense
of belonging’ and an enhanced common purpose among the whole workforce. Although intangible, this factor
manifests itself in a number of very competitive edges. These are summarized in the panel opposite, but it is worth
examining them in detail:
1) Commitment: People who set-up a business can become very passionate about it-- it is their creation, they
nurtured it, built it up and for many such entrepreneurs their business is their life. This very deep affection translates
naturally into dedication and commitment, which extends to all the family members who come to have a stake in the
success of the business.
2) Knowledge: Family businesses often have particular ways of doing things--- special technological or commercial
know –how not possessed by their competitors; knowledge that would soon become general in a normal commercial
environment, but which can be coveted and protected within the family.
3) Flexibility in Work, Time and Money: Essentially, this factor boils-down to put the work and time into the
business that is necessary and taking –out money when you can afford to. A further aspect of commitment is that if
work needs to be done and time spent in developing the business, then the family puts in the time and does the work
—there is no negotiating of overtime rates or special bonuses for a rushed job.
4) Long-Range Thinking: But although families are good at thinking long-term, they are not so good at formalizing
their plans—writing them down, analyzing the assumptions they are making, testing past results against earlier
predictions--- n short, the strength means that the long- range thinking is there, while the weakness is that this
thinking is undisciplined5) Stable Culture: For a variety of reasons, family business tend to be stable structures. The
chairman or Managing Director has usually been around for many years and the key management personnel are all
committed to the success of the business and they too are there for the long-term. Relationships within the company
have usually had ample time to develop and stabilize, as have the company’s procedural ethics and working
practices- everybody knows how things are done.
6) Speedy Decisions: In a family controlled business, responsibilities are usually very clearly defined and the
decision- making process is deliberately restricted to one or two key individuals. In many cases, this means that if
Disadvantages of family business
1) Rigidity: walking through the doors of some family businesses can be like entering a time
tunnel. Sentiments such as, ‘Things are done this way become dad did them this way’ and ‘ You
cannot teach an old dog new tricks.’ Reflect the ways in which behavior patterns can become
ingrained and family businesses become tradition- bound and unwilling to change.
2) Business Challenges: The business challenges that particularly affect family firms can be
divided into three categories:
i) Modernizing Outdated Skills: Very often the skills possessed by a family business are a product
of history and, as a result of developments in technology or a change in the marketplace; these
skills can quickly become obsolete. Problems in this area are not necessarily triggered by drastic
changes such as the effect of word-processing technology on typewriter manufacturers.
ii) Managing transitions: It represents another major challenge for family businesses—it can often
be the make or break for a family firm. In summary, the challenge to the business is typified by a
situation in many companies where the founder is getting- on in years and his son, the heir
apparent, is convinced that things need to be done differently. The merest hint of this potential
conflict can be disruptive, causing enormous uncertainty among staff, suppliers and customers
iii) Raising Capital: In comparison with the wide range of funding alternatives open to publicly
held companies with a diversified shareholder base, family businesses obviously have much more
limited options when it comes to raising capital. But over and above these family businesses
commonly have a problem with the very concept of raising money from outside sources.
Technology Entrepreneurship
• Technology entrepreneurship is an investment in a project that assembles and deploys specialized
individuals and heterogeneous assets that are intricately related to advances in scientific and
technological knowledge for the purpose of creating and capturing value for a firm.
• The role of technology in the business landscape cannot be overstated.
• Getting the staff up to date with emerging trends not only boosts productivity, but it has immense
bearing on your bottom-line
• Today, the IT department in every business, big or small is indispensable.
• IT experts are largely attributed to the changing dynamics at the organizational level.
• These experts are becoming crucial given their capacity to help a business maintain its competitive
edge.
• Every business relies on technology in big and small ways.
• As technology evolves, businesses have an overriding need to incorporate some form of
technology.
• it’s an integral component of any business.
• There are several elements that technology has transformed for the better.
Role of technology
1. Improving Communication -In many ways than one, technology simplifies
communication. Whether it’s a social connection or a mission-critical data.
• IT is fundamental for effective communication internally and externally.
• In house, technology streamlines the types off data relay that occur between
sections or departments.
• There is a need for an organization to stay up to date with new email marketing
tactics or ways of sending company wide data via digital platforms.
• Externally, technology has made communication easy.
2. Marketing and Business Growth -From an external communication point of view, a
business will use new technology to advertise and break into new markets.
• Forward thinking enterprises advertise digitally with a view to drive traffic.
• Even though it is a brick and mortar business, technology has to be part of the
marketing mix, if expect to grow revenue.
• There is need for experts who are conversant with search marketing, web
optimization and social media targeting.
3. Streamlines Decision Making-Decision making in any business is a critical process.
• technology is needed to streamline the decision making process.
• There is a need to keep track of customer and market data.
• Technology in form of business-relevant software facilitates error-free reporting.
• guarantees of accuracy with metrics drawn from the finance, marketing and customer engagement
departments.
• It is technology that captures critical data and helps a business to see its weak areas, and ways of
how to strategize accordingly.
4. Boosting Your Competitive Edge-Nowadays, other businesses in the same niche are spending
more to market and advertise.
• The need to stay on top of the completion is crucial.
• Nobody wants to associate with a brand that is barely visible online.
• The competitors use technology to weigh and to drive their traffic. Technology is using viable online
tools to drive the sales.
5. Enhancing Customer Relationship : Reputable CRM management systems let the entrepreneur
discover what the customer wants.
• It’s advisable to target the right customer at the right time to avoid them crossing over to the
competitor.
• cloud storage makes it critical to have robust cyber security measures to keep the assets and data
safe.
Ethical challenges
• Ethical issues ;
• Discrimination
• Unethical accounting
• Health and safety
• Nepotism and Favoritism
• Privacy
• Corporate Espionage
Thank you..