Chap 4 - Digital Marketing Strategy

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Slide 4.

Part 2
Digital marketing strategy
development

Chapter 4
Digital marketing strategy

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.2

What is a Digital Marketing Strategy?

Defines Objectives

Allocate Resources to meet goals

Select preferred Strategic Options

Long-term Plan for Development

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.3

Digital Marketing Strategy Essentials

 Digital marketing strategy defines how we should:


1.Prioritise audiences targeted through channel
2.Prioritise products available through channel
3.Communicate benefits of using this channel
4.Hit our channel leads and sales targets
 Acquisition,
 Conversion,
 Retention

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.4

Figure 4.1 Internal and external influences on digital marketing strategy

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.5

Figure 4.2 Hierarchy of organisation plans including e-marketing plans

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.6

The SOSTAC® planning framework applied to digital marketing strategy


Figure 4.3
development
Source: Chaffey and Smith (2012)

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.7

A generic digital channel-specific SWOT analysis showing typical


Figure 4.6

opportunities and threats presented by digital media


Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.8

How the elements of SWOT can be related to


strategy formulation

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.9

Figure 4.13 Smile (www.smile.co.uk)

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.10

How the elements of SWOT can be related to


strategy formulation

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.11

Figure 4.16 Dell Singapore site segmentation


Source: www.ap.dell.com/content/default.aspx?c=sg&1=en&s=gen. © 2012Dell Inc. All Rights Reserved.

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.12

Figure 4.12 Using the Internet to support different organisational growth strategies

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.13

Performance
measurement System
Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.14

Common online targeting options


 Brand loyalists – convert online
 Not brand loyal – encourage trial
 Most profitable – deepen relationships
 Larger companies (B2B)
 Smaller companies(B2B)
 Key members of the buying unit (B2B)
 Difficult to reach using other media.

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.15

Figure 4.15 Stages in target marketing strategy development

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.16

Figure 4.17 Customer lifecycle segmentation

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.17

WeBuyAnyCar (www.webuyanycar.co.uk) clearly communicates its


Figure 4.20
proposition
Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.18

Figure 4.18 Euroffice email (www.euroffice.co.uk)


Source: Adapted from the company website press releases and Revolution (2005a)

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.19

Positionings for Online Services:

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.20

Figure 4.23 Influences on customers of multichannel decision making


Source: adapted from Dholakia et al. (2010)

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016
Slide 4.21

Figure 4.14 Dell Ideastorm (www.ideastorm.com)


Source: © 2012 Dell Inc. All Rights Reserved.

Chaffey and Ellis-Chadwick, Digital Marketing: Strategy, Implementation and Practice, 6e © Pearson Education Limited 2016

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