Software Testing An overview

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Introduction & Fundamentals

What is Software Testing? Why testing is necessary? Who does the testing? What has to be tested? When is testing done? How often to test?

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Most Common Software problems

Incorrect calculation Incorrect data edits & ineffective data edits Incorrect matching and merging of data Data searches that yields incorrect results Incorrect processing of data relationship Incorrect coding / implementation of business rules Inadequate software performance
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 Confusing or misleading data Software usability by end users & Obsolete Software Inconsistent processing Unreliable results or performance Inadequate support of business needs Incorrect or inadequate interfaces with other systems Inadequate performance and security controls Incorrect file handling
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Objectives of testing
Executing

a program with the intent of finding an error. To check if the system meets the requirements and be executed successfully in the Intended environment. To check if the system is Fit for purpose. To check if the system does what it is expected to do.

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Objectives of testing
A

good test case is one that has a probability of finding an as yet undiscovered error. A successful test is one that uncovers a yet undiscovered error. A good test is not redundant. A good test should be best of breed. A good test should neither be too simple nor too complex.
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Objective of a Software Tester

Find bugs as early as possible and make sure they get fixed. To understand the application well. Study the functionality in detail to find where the bugs are likely to occur. Study the code to ensure that each and every line of code is tested. Create test cases in such a way that testing is done to uncover the hidden bugs and also ensure that the software is usable and reliable

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VERIFICATION & VALIDATION

Verification - typically involves reviews and meeting to evaluate documents, plans, code, requirements, and specifications. This can be done with checklists, issues lists, walkthroughs, and inspection meeting.

Validation - typically involves actual testing and takes place after verifications are completed. Validation and Verification process continue in a cycle till the software becomes defects free.

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TESTABILITY
Operability Observe-ability Controllability Decomposability Stability Understandability

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Software Development Process Cycle

Plan

Action

Do

Check

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PLAN (P): Device a plan. Define your objective and determine the strategy and supporting methods required to achieve that objective. DO (D): Execute the plan. Create the conditions and perform the necessary training to execute the plan. CHECK (C): Check the results. Check to determine whether work is progressing according to the plan and whether the results are obtained.
ACTION (A): Take the necessary and appropriate action if checkup reveals that the work is not being performed according to plan or not as anticipated.
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QUALITY PRINCIPLES
Quality - the most important factor affecting an organizations long-term performance. Quality - the way to achieve improved productivity and competitiveness in any organization. Quality - saves. It does not cost. Quality - is the solution to the problem, not a problem.
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Cost of Quality
Prevention Cost Amount spent before the product is actually built. Cost incurred on establishing methods and procedures, training workers, acquiring tools and planning for quality.

Appraisal cost Amount spent after the product is built but before it is shipped to the user. Cost of inspection, testing, and reviews.
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Failure Cost

Amount spent to repair failures. Cost associated with defective products that have been delivered to the user or moved into production, costs involve repairing products to make them fit as per requirement.

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Quality Assurance
A planned and systematic set of activities necessary to provide adequate confidence that requirements are properly established and products or services conform to specified requirements.

Quality Control

The process by which product quality is compared with applicable standards; and the action taken when non-conformance is detected.

An activity that establishes An activity which verifies if and evaluates the processes the product meets preto produce the products. defined standards.

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Quality Assurance Helps establish processes.

Sets up measurements programs to evaluate processes.

Quality Control Implements the process.

Verifies if specific attributes are in a specific product or Service

Identifies weaknesses in processes and improves them.

Identifies defects for the primary purpose of correcting defects.

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Responsibilities of QA and QC
QA is the responsibility of the entire team. Prevents the introduction of issues or defects QA evaluates whether or not quality control is working for the primary purpose of determining whether or not there is a weakness in the process. QC is the responsibility of the tester. Detects, reports and corrects defects

QC evaluates if the application is working for the primary purpose of determining if there is a flaw / defect in the functionalities.

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Responsibilities of QA and QC

QA improves the process that is applied to multiple products that will ever be produced by a process.

QC improves the development of a specific product or service.

QA personnel should not perform quality control unless doing it to validate quality control is working.

QC personnel may perform quality assurance tasks if and when required.

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SEI CMM
Software Engineering Institute (SEI) developed Capability Maturity Model (CMM) CMM describes the prime elements - planning, engineering, managing software development and maintenance CMM can be used for Software process improvement Software process assessment Software capability evaluations

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The CMM is organized into five maturity level

Initial Level 1 Disciplined Process Repeatable Level 2 Standard Consistence Process

Defined Level 3
Predictable Process Managed Level 4 Optimizing Level 5
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Continuous Improvement Process

SOFTWARE DEVELOPMENT LIFE CYCLE (SDLC)

Phases of SDLC
Requirement Specification and Analysis Design Coding Testing Implementation Maintenance
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Requirement Specification and Analysis

User Requirement Specification (USR)

Software Requirement Specification (SRS)

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Design
The output of SRS is the input of design phase.
Two types of design High Level Design (HLD) Low Level Design (LLD)

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High Level Design (HLD)

List of modules and a brief description of each module. Brief functionality of each module. Interface relationship among modules. Dependencies between modules (if A exists, B exists etc). Database tables identified along with key elements. Overall architecture diagrams along with technology details.
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Low Level Design (LLD)

Detailed functional logic of the module, in pseudo code. Database tables, with all elements, including their type and size. All interface details. All dependency issues Error message listings Complete input and outputs for a module.
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The Design process

Breaking down the product into independent modules to arrive at micro levels. 2 different approaches followed in designing
Top Down Approach Bottom Up Approach

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Top-down approach

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Bottom-Up Approach

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Coding Developers use the LLD document and write the code in the programming language specified.
Testing The testing process involves development of a test plan, executing the plan and documenting the test results. Implementation Installation of the product in its operational environment. Srihari Techsoft

Maintenance
After the software is released and the client starts using the software, maintenance phase is started. 3 things happen - Bug fixing, Upgrade, Enhancement Bug fixing bugs arrived due to some untested scenarios. Upgrade Upgrading the application to the newer versions of the software.

Enhancement - Adding some new features into the existing software.

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SOFTWARE LIFE CYCLE MODELS

WATERFALL MODEL V-PROCESS MODEL SPIRAL MODEL

PROTOTYPE MODEL
INCREMENTAL MODEL EVOLUTIONARY DEVELOPMENT MODEL
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Project Management
Project Staffing

Project Planning Project Scheduling

Project Staffing
Project

budget may not allow to utilize highly paid staff.

Staff

with the appropriate experience may not be available.

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Project Planning
Plan Quality plan Validation plan Description Describes the quality procedures and standards used in a project. Describes the approach, resources and schedule used for system validation.

Configuration Describes the configuration management management plan procedures and structures to be used. Maintenance plan Predicts the maintenance requirements of the system/ maintenance costs and efforts required.

Staff Describes how the skills and experience of development plan the project team members will be developed.
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Project Scheduling

Bar charts and Activity Networks

Scheduling problems

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RISK MANAGEMENT
Risk identification Risk Analysis Risk Planning Risk Monitoring

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Risk
Staff turnover Management change
Hardware unavailability Requirements change

Risk type
Project Project

Description
Experienced staff will leave the project before it is finished. There will be a change of organizational management with different priorities.
Hardware which is essential for the project will not be delivered on schedule. There will be a larger number of changes to the requirements than anticipated.
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Project

Project & Product

Risk
Specification delays

Risk type
Project & Product

Description
Specifications of essential interfaces are not available on schedule. The size of the system has been under estimated. CASE tools which support the project do not perform as anticipated.

Size under Project & estimate Product CASE tool under Product performance

Technology change
Product competition

Business

Business

The underlying technology on which the system is built is superseded by new technology. A competitive product is marketed before the system is completed.
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Configuration Management

PC version VMS version Initial system DEC version Sun version Unix version

Mainframe version Workstation version

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Configuration Management (CM) Standards

CM should be based on a set of standards, which are applied within an organization.

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CM Planning
Documents, required for

future system maintenance, should be identified and included as managed documents.

It

defines the types of documents to be managed and a document naming scheme.

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Change Management

Keeping

and managing the changes and ensuring that they are implemented in the most cost-effective way.

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Change Request form

A part of the CM planning process

Records change required Change suggested by Reason why change was suggested Urgency of change Records change evaluation Impact analysis Change cost Recommendations(system maintenance staff)
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VERSION AND RELEASE MANAGEMENT

Invent identification scheme

for system versions and plan when new system version is to be produced.

Ensure

that version management procedures and tools are properly applied and to plan and distribute new system releases.

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Versions/Variants/Releases
Variant An instance of a system which is

functionally identical but non functionally distinct from other instances of a system.

Versions An instance of a system, which is

functionally distinct in some way from other system instances.

Release An instance of a system, which is

distributed to users outside of the development team.

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SOFTWARE TESTING LIFECYCLE PHASES

Requirements study

Test Case Design and

Development

Test Execution
Test Closure Test Process Analysis
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Requirements study
Testing

Cycle starts with the study of clients requirements. the requirements is very essential for testing the product.

Understanding of

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Analysis & Planning

Test objective and coverage Overall schedule Standards and Methodologies Resources required, including necessary training Roles and responsibilities of the team members Tools used
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Test Case Design and Development

Component Identification Test Specification Design Test Specification Review

Test Execution

Code Review Test execution and evaluation Performance and simulation

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Test Closure

Test summary report Project De-brief Project Documentation

Test Process Analysis

Analysis done on the reports and improving the applications performance by implementing new technology and additional features.
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Testing Levels

Unit testing Integration testing System testing Acceptance testing

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Unit testing
The most micro scale of testing. Tests done on particular functions or code modules. Requires knowledge of the internal program design and code. Done by Programmers (not by testers).

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Unit testing
Objectives To test the function of a program or unit of code such as a program or module To test internal logic To verify internal design To test path & conditions coverage To test exception conditions & error handling When After modules are coded Input Internal Application Design Master Test Plan Unit Test Plan Output Unit Test Report
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Who
Methods Tools

Developer

White Box testing techniques Test Coverage techniques Debug Re-structure Code Analyzers Path/statement coverage

tools

Education

Testing Methodology Effective use of tools

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Incremental integration testing

Continuous testing of an application as and when a new functionality is added.

Applications functionality aspects are required to be independent enough to work separately before completion of development. Done by programmers or testers.
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Integration Testing

Testing of combined parts of an application to determine their functional correctness.

Parts can be code modules individual applications client/server applications on a network.
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Types of Integration Testing

Big Bang testing
Top Down Integration testing Bottom Up Integration testing

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Integration testing Objectives

To technically verify proper interfacing between modules, and within sub-systems After modules are unit tested

When

Input

Internal & External Application Design Master Test Plan Integration Test Plan
Integration Test report
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Output

Who
Methods

Developers White

Tools

Education

and Black Box techniques Problem / Configuration Management Debug Re-structure Code Analyzers Testing Methodology Effective use of tools
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System Testing
Objectives

To verify that the system components perform control functions To perform inter-system test To demonstrate that the system performs both functionally and operationally as specified To perform appropriate types of tests relating to Transaction Flow, Installation, Reliability, Regression etc. After Integration Testing

When Input

Output

Detailed Requirements & External Application Design Master Test Plan System Test Plan System Test Report
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Who

Development Team

and Users

Methods

Problem

/ Configuration Management
Recommended

Tools

set of tools

Education

Testing Methodology Effective use of tools

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Systems Integration Testing

Objectives

When

To test the co-existence of products and applications that are required to perform together in the production-like operational environment (hardware, software, network) To ensure that the system functions together with all the components of its environment as a total system To ensure that the system releases can be deployed in the current environment After system testing Often performed outside of project life-cycle

Input
Output

Test Strategy Master Test Plan Systems Integration Test Plan Systems Integration Test report
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Who

System Testers

Methods

White

Tools Education

and Black Box techniques Problem / Configuration Management Recommended set of tools
Testing

Methodology Effective use of tools

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Acceptance Testing Objectives When Input

Output

To verify that the system meets the user requirements After System Testing Business Needs & Detailed Requirements Master Test Plan User Acceptance Test Plan User Acceptance Test report
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Who Methods

Users / End Users

Black Box techniques Problem / Configuration

Management
Tools Education Compare, keystroke capture & playback, regression testing
Testing Methodology Effective use of tools Product knowledge Business Release Strategy
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TESTING METHODOLOGIES AND TYPES

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Testing methodologies
Black box testing
White box testing Incremental testing

Thread testing

Black box testing No knowledge of internal design or code required. Tests are based on requirements and functionality White box testing Knowledge of the internal program design and code required. Tests are based on coverage of code statements,branches,paths,conditions.
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Black Box - testing technique

Incorrect or

missing functions Interface errors Errors in data structures or external database access Performance errors Initialization and termination errors

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Black box / Functional testing

Based on requirements and functionality

Not based on any knowledge of internal design or code Covers all combined parts of a system Tests are data driven
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White box testing / Structural testing

Based

on knowledge of internal logic of an application's code

on coverage of code statements, branches, paths, conditions are logic driven
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Based

Tests

Functional testing

Black box type testing geared to functional requirements of an application. Done by testers. Black box type testing that is based on overall requirements specifications; covering all combined parts of the system.

System testing

End-to-end testing

Similar to system testing; involves testing of a complete application environment in a situation that mimics real-world use.
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Sanity testing

Initial effort to determine if a new software version is performing well enough to accept it for a major testing effort.

Regression testing

Re-testing after fixes or modifications of the software or its environment.

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Acceptance testing

Final testing based on specifications of the end-user or customer

Load testing

Testing an application under heavy loads. Eg. Testing of a web site under a range of loads to determine, when the system response time degraded or fails.
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Stress Testing

Testing under unusually heavy loads, heavy repetition of certain actions or inputs, input of large numerical values, large complex queries to a database etc. Term often used interchangeably with load and performance testing.

Performance testing Testing how well an application complies to performance requirements.

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Install/uninstall testing Testing of full,partial or upgrade install/uninstall process. Recovery testing Testing how well a system recovers from crashes, HW failures or other problems. Compatibility testing Testing how well software performs in a particular HW/SW/OS/NW environment.

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Exploratory testing / ad-hoc testing

Informal SW test that is not based on formal test plans or test cases; testers will be learning the SW in totality as they test it.

Comparison testing

Comparing SW strengths and weakness to competing products.

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Alpha testing Testing done when development is nearing completion; minor design changes may still be made as a result of such testing.

Beta-testing Testing when development and testing are essentially completed and final bugs and problems need to be found before release.

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Mutation testing

To determining if a set of test data or test cases is useful, by deliberately introducing various bugs. Re-testing with the original test data/cases to determine if the bugs are detected.

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White Box - testing technique

All independent paths within a module have been exercised at least once Exercise all logical decisions on their true and false sides Execute all loops at their boundaries and within their operational bounds Exercise internal data structures to ensure their validity
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Loop Testing
This white box technique focuses on the validity of loop constructs. 4 different classes of loops can be defined simple loops nested loops concatenated loops Unstructured loops
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Other White Box Techniques

Statement Coverage execute all statements at least once Decision Coverage execute each decision direction at least once Condition Coverage execute each decision with all possible outcomes at least once Decision / Condition coverage execute all possible combinations of condition outcomes in each decision. Multiple condition Coverage Invokes each point of entry at least once.
Examples

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Statement Coverage Examples

Eg. A + B If (A = 3) Then B=X+Y End-If While (A > 0) Do Read (X) A=A-1 End-While-Do

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Decision Coverage - Example

If A < 10 or A > 20 Then B=X+Y

Condition Coverage Example

A=X If (A > 3) or (A < B) Then B=X+Y End-If-Then While (A > 0) and (Not EOF) Do Read (X) A=A-1 End-While-Do
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Incremental Testing
A

disciplined method of testing the interfaces between unit-tested programs as well as between system components. Involves adding unit-testing program module or component one by one, and testing each result and combination.

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There are two types of incremental testing

Top-down testing form the top of the module hierarchy and work down to the bottom. Modules are added in descending hierarchical order.
Bottom-up testing from the bottom of the hierarchy and works up to the top. Modules are added in ascending hierarchical order.
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Testing Levels/ White Techniques Box Unit Testing Integration Testing System Testing Acceptance Testing
X

Black Box

Incre- Thread mental

X
X X X X

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Major Testing Types

Stress / Load Testing Performance Testing Recovery Testing Conversion Testing Usability Testing Configuration Testing

Stress / Load Test

Evaluates

a system or component at or beyond the limits of its specified requirements.

the load under which it fails and

Determines

how.

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Performance Test

Evaluate the compliance of a system or component with specified performance requirements. Often performed using an automated test tool to simulate large number of users.

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Recovery Test
Confirms that the system recovers from expected or unexpected events without loss of data or functionality. Eg.

Shortage of disk space Unexpected loss of communication Power out conditions

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Conversion Test
Testing of code that is used to convert data from existing systems for use in the newly replaced systems

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Usability Test
Testing the system for the users to learn and use the product.

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Configuration Test

Examines an application's requirements for preexisting software, initial states and configuration in order to maintain proper functionality.

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SOFTWARE TESTING LIFECYCLE PHASES

Requirements study

Test Case Design and

Development

Test Execution
Test Closure Test Process Analysis
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Requirements study
Testing

Cycle starts with the study of clients requirements. the requirements is very essential for testing the product.

Understanding of

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Analysis & Planning

Test objective and coverage Overall schedule Standards and Methodologies Resources required, including necessary training Roles and responsibilities of the team members Tools used
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Test Case Design and Development

Component Identification Test Specification Design Test Specification Review

Test Execution

Code Review Test execution and evaluation Performance and simulation

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Test Closure

Test summary report Project Documentation

Test Process Analysis

Analysis done on the reports and improving the applications performance by implementing new technology and additional features.
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TEST PLAN
Objectives
To

create a set of testing tasks.

resources to each testing task. completion time for each testing task. standards.

Assign

Estimate

Document testing

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document that describes the

scope approach resources schedule

of intended test activities.

Identifies

the

test items features to be tested testing tasks task allotment risks requiring contingency planning.

Purpose of preparing a Test Plan

Validate the acceptability of a software product. Help the people outside the test group to understand why and how of product validation. A Test Plan should be thorough enough (Overall coverage of test to be conducted) useful and understandable by the people inside and outside the test group.
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Scope The areas to be tested by the QA team. Specify the areas which are out of scope (screens, database, mainframe processes etc). Test Approach Details on how the testing is to be performed. Any specific strategy is to be followed for testing (including configuration management).

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Entry Criteria
Various steps to be performed before the start of a test i.e. Pre-requisites. E.g.

Timely environment set up Starting the web server/app server Successful implementation of the latest build etc.

Resources
List of the people involved in the project and their designation etc.
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Tasks/Responsibilities Tasks to be performed and responsibilities assigned to the various team members.
Exit Criteria Contains tasks like Bringing down the system / server Restoring system to pre-test environment Database refresh etc. Schedule / Milestones Deals with the final delivery date and the various milestones dates.
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Hardware / Software Requirements

Details

of PCs / servers required to install the application or perform the testing Specific software to get the application running or to connect to the database etc.

Risks & Mitigation Plans

List

out the possible risks during testing Mitigation plans to implement incase the risk actually turns into a reality.
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Tools to be used List the testing tools or utilities Eg.WinRunner, LoadRunner, Test Director, Rational Robot, QTP. Deliverables Various deliverables due to the client at various points of time i.e. Daily / weekly / start of the project end of the project etc. These include test plans, test procedures, test metric, status reports, test scripts etc.
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References

Procedures Templates (Client specific or otherwise) Standards / Guidelines e.g. Qview Project related documents (RSD, ADD, FSD etc).

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Annexure Links to documents which have been / will be used in the course of testing Eg. Templates used for reports, test cases etc. Referenced documents can also be attached here.

Sign-off Mutual agreement between the client and the QA Team. Both leads/managers signing their agreement on the Test Plan.
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Good Test Plans

Developed and
Clear,

Reviewed early.

Complete and Specific

Specifies

tangible deliverables that can be inspected.

knows what to expect and when to expect it.

Staff

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Good Test Plans

Realistic Includes Can

quality levels for goals

time for planning

user responsibilities learning curves

be monitored and updated on past experience

Includes Based

Recognizes

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TEST CASES
Test case is defined as A set of test inputs, execution conditions and expected results, developed for a particular objective. Documentation specifying inputs, predicted results and a set of execution conditions for a test item.

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 Specific

inputs that will be tried and the procedures that will be followed when the software tested. of one or more subtests executed as a sequence as the outcome and/or final state of one subtests is the input and/or initial state of the next.
the pretest state of the AUT and its environment, the test inputs or conditions. expected result specifies what the AUT should produce from the test inputs.
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Sequence

Specifies

The

Good Test Plans

Developed and
Clear,

Reviewed early.

Complete and Specific

Specifies

tangible deliverables that can be inspected.

knows what to expect and when to expect it.

Staff

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Good Test Plans

Realistic Includes Can

quality levels for goals

time for planning

user responsibilities learning curves

be monitored and updated on past experience

Includes Based

Recognizes

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Test Cases
Contents

Test plan reference id Test case Test condition Expected behavior

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Good Test Cases

Find Defects
Have

high probability of finding a new defect. tangible result that can be

Unambiguous

inspected.
Repeatable

and predictable.

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Good Test Cases

Traceable Push

to requirements or design documents

systems to its limits tracking can be automated

Execution and Do

not mislead

Feasible

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Defect Life Cycle

What is Defect?

A defect is a variance from a desired product attribute. Two categories of defects are Variance from product specifications Variance from Customer/User expectations

Variance from product specification

Product

built varies from the product specified.

Variance from Customer/User specification

A

specification by the user not in the built product, but something not specified has been included.

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Defect categories
Wrong

The specifications have been implemented incorrectly. Missing

A specified requirement is not in the built product. Extra A requirement incorporated into the product that was not specified.
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Defect Log

Defect ID number Descriptive defect name and type Source of defect test case or other source Defect severity Defect Priority Defect status (e.g. New, open, fixed, closed, reopen, reject)

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7.

8. 9.

10.
11. 12.

Date and time tracking for either the most recent status change, or for each change in the status. Detailed description, including the steps necessary to reproduce the defect. Component or program where defect was found Screen prints, logs, etc. that will aid the developer in resolution process. Stage of origination. Person assigned to research and/or corrects the defect.
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Severity Vs Priority
Severity Factor that shows how bad the defect is and the impact it has on the product Priority Based upon input from users regarding which defects are most important to them, and be fixed first.

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Severity Levels

Critical Major

/ High Average / Medium Minor / low Cosmetic defects

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Severity Level Critical

An

installation process which does not load a component. missing menu option.

Security

permission required to access a function under test. not permit for further testing.
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Functionality does

 Runtime

Errors like JavaScript errors etc.

Functionality Missed

out / Incorrect Implementation (Major Deviation from Requirements). (If specified by Client).

Performance Issues Browser

incompatibility and Operating systems incompatibility issues depending on the impact of error. Links.
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Dead

Severity Level Major / High

Reboot the

system. The wrong field being updated. An updated operation that fails to complete. Performance Issues (If not specified by Client). Mandatory Validations for Mandatory Fields.

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 Functionality incorrectly implemented (Minor

Deviation from Requirements). Images, Graphics missing which hinders functionality. Front End / Home Page Alignment issues. Severity Level Average / Medium Incorrect/missing hot key operation.

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Severity Level Minor / Low

Misspelled

or ungrammatical text Inappropriate or incorrect formatting (such as text font, size, alignment, color, etc.) Screen Layout Issues Spelling Mistakes / Grammatical Mistakes Documentation Errors

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 Page

Titles Missing Alt Text for Images Background Color for the Pages other than Home page Default Value missing for the fields required Cursor Set Focus and Tab Flow on the Page Images, Graphics missing, which does not, hinders functionality

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Test Reports
8 INTERIM REPORTS
Functional Testing

Status Functions Working Timeline Expected Vs Actual Defects Detected Timeline Defects Detected Vs Corrected Gap Timeline Average Age of Detected Defects by type Defect Distribution Relative Defect Distribution Testing Action
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Functional Testing Status Report

Report shows percentage of the functions that are Fully Tested Tested with Open defects Not Tested

Functions Working Timeline

Report

shows the actual plan to have all functions verses the current status of the functions working.
graph is an ideal format.

Line

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Expected Vs. Actual Defects Detected

Analysis

between the number of defects being generated against the expected number of defects expected from the planning stage.

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Defects Detected Vs. Corrected Gap

A line graph format that shows the

Number

of defects uncovered verses the number of defects being corrected and accepted by the testing group.

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Average Age Detected Defects by Type

Average

days of outstanding defects by its severity type or level. planning stage provides the acceptable open days by defect type.

The

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Defect Distribution
Shows defect distribution by function or module and the number of tests completed.

Relative Defect Distribution

Normalize

the level of defects with the previous reports generated. Normalizing over the number of functions or lines of code shows a more accurate level of defects.

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Testing Action
Report shows Possible shortfalls in testing Number of severity-1 defects Priority of defects Recurring defects Tests behind schedule .and other information that present an accurate testing picture
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METRICS
2 Types
Product Process

metrics metrics

Process Metrics

Measures the characteristic of the

methods techniques tools

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Product Metrics

Measures the characteristic of the documentation and code.

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Test Metrics
User Participation = User Participation test time Vs. Total test time. Path Tested = Number of path tested Vs. Total number of paths.

Acceptance criteria tested = Acceptance criteria verified Vs. Total acceptance criteria.
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Test cost = Test cost Vs. Total system cost.

Cost to locate defect = Test cost / No. of defects located in the testing.
Detected production defect = No. of defects detected in production / Application system size. Test Automation = Cost of manual test effort / Total test cost.
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CMM Level 1 Initial Level

The organization
Does

not have an environment for developing and maintaining software.

At

the time of crises, projects usually stop using all planned procedures and revert to coding and testing.
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CMM Level 2 Repeatable level

Effective management process having established which can be Practiced Documented Enforced Trained Measured Improvised
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CMM Level 3 Defined level

Standard

defined software engineering and management process for developing and maintaining software.
processes are put together to make a coherent whole.

These

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CMM Level 4 Managed level

Quantitative goals

set for both software products

and processes.
The

organizational measurement plan involves determining the productivity and quality for all important software process activities across all projects.
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CMM Level 5 Optimizing level

Emphasis laid on
Process

improvement Tools to identify weaknesses existing in their processes Make timely corrections

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TESTING STANDARDS
External Standards Familiarity with and adoption of industry test standards from organizations. Internal Standards Development and enforcement of the test standards that testers must meet.
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IEEE STANDARDS
Institute of Electrical and Electronics Engineers designed an entire set of standards for software and to be followed by the testers.

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IEEE Standard Glossary of Software Engineering

Terminology

IEEE Standard for Software Quality Assurance Plan IEEE Standard for Software Configuration
Management Plan

IEEE Standard for Software for Software Test

Documentation

IEEE Recommended Practice for Software

Requirement Specification
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IEEE Standard for Software Unit Testing

IEEE Standard for Software Verification and Validation IEEE Standard for Software Reviews IEEE Recommended practice for Software Design descriptions IEEE Standard Classification for Software Anomalies
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IEEE Standard for Software Productivity metrics

IEEE Standard for Software Project Management plans IEEE Standard for Software Management IEEE Standard for Software Quality Metrics Methodology
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Other standards..
ISO International Organization for Standards Six Sigma Zero Defect Orientation SPICE Software Process Improvement and Capability Determination NIST National Institute of Standards and Technology
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