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    Front office is the first department guests encounter when arriving at or departing from a hotel. It handles reservation, registration, room assignment, and billing. There is a systematic process for handling reservations which includes receiving inquiries, determining availability, accepting or denying requests, documenting details, confirming reservations, and maintaining records. Computerized reservation systems allow hotels to store and retrieve guest information and conduct transactions. They enable booking of rooms, flights, cars, and activities through a single system accessible online.

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    Front office is the first department guests encounter when arriving at or departing from a hotel. It handles reservation, registration, room assignment, and billing. There is a systematic process for handling reservations which includes receiving inquiries, determining availability, accepting or denying requests, documenting details, confirming reservations, and maintaining records. Computerized reservation systems allow hotels to store and retrieve guest information and conduct transactions. They enable booking of rooms, flights, cars, and activities through a single system accessible online.

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    Front office is the first department guests encounter when arriving at or departing from a hotel. It handles reservation, registration, room assignment, and billing. There is a systematic process for handling reservations which includes receiving inquiries, determining availability, accepting or denying requests, documenting details, confirming reservations, and maintaining records. Computerized reservation systems allow hotels to store and retrieve guest information and conduct transactions. They enable booking of rooms, flights, cars, and activities through a single system accessible online.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    10 views7 pages

    Untitled

    Uploaded by

    Jm Stan
    Front office is the first department guests encounter when arriving at or departing from a hotel. It handles reservation, registration, room assignment, and billing. There is a systematic process for handling reservations which includes receiving inquiries, determining availability, accepting or denying requests, documenting details, confirming reservations, and maintaining records. Computerized reservation systems allow hotels to store and retrieve guest information and conduct transactions. They enable booking of rooms, flights, cars, and activities through a single system accessible online.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 7

    INTRODUCTION

    Front office is the first department of hotel


    which comes in guest contact at time of
    arrival and the last department when they
    depart from the hotel. This department
    performs and various functions like
    reservation,registration,room assignment,and
    bills settlement of resident guest.
    LESSON 1: RECIEVE AND POCESS
    RESERVATION
    THERE IS A SYSTEMATIC PROCESS AND
    PROCEDURE OF RESERVATIONS HANDLING IN
    THE HOTEL. ALL THE RESERVATION
    ATTENDANTS MUST UNDERGO THESE
    PROCEDURES TO COMPLETE THE
    RESERVATION.
    • 1.Recieve reservation inquiry /request:
    reservation section recieves a request for room
    reservation from various process the reservation
    assistant must be capable for quickly determining
    the clients need and should be ready with
    reservation form and pencil or pen while getting
    reservation inquiry. The reservation assistant must
    obtain the guest related informations

    2.determining the room availability:


    after the receiving information about the guest
    duration of stay next step of reservation procedure is
    to check the availability of room type requested by
    the guest referring to the forcast board, reservation
    chart or through computerized system.
    3.Accepting or denying the request: after checking the room availability, if
    the request room is available the reservation will be accepted if the rooms
    are sold out on the request date appologize with the suggestion of any other
    alternative rooms or hotels. The guest is also denied if the guest or travel
    agencies is denied.
    4.documenting the reservation details:
    if the reservation will be accepted the reservation is taken in the
    reservation form with all the neccesarry information.
    5. confirming the reservation: ones the rooms requested by
    the guest is available and guest agrees to the rates the
    reservation is confirmed by the reservation reservation
    assistant by the advance deposit through various modes
    and confirmation number is given to the guest as a proof
    that room is booked.

    6.Maintaning the reservation record:


    after the recording the reservation details in the
    reservation form it should be properly filled for the future
    reference .incase of any changes or cancelation is done the
    details be canceled with reservation form.

    7.Compiling the reservation report:the details from the


    reservation are most important. Such details help in
    forecasting cancellation,no show analyzing the market
    segment ,preparing the history card, etc.
    WELCOMING GUEST
    TELEPHONE OPERATOR:
    Guest name,addresses,telephone number,date or
    arrival and departure,desired room rate and plan
    number of pax ,type of rooom requested method of
    payment any oyher special request.
    OTHER RELATED SECTORS:
    HOW TO WELCOME GUEST IN POLITE MANNER:
    .Greetings
    .Offering assitance
    .Ask the guest if they made a reservation
    .Ask the guest name and check if its on expected arrival list.
    CONFIRMING RESERVATION
    KINDS OF INFORMATION THE SHOULD BE OBTAINED
    WHEN CONFIRMING RESERVATION:
    .Contact person
    kind of room
    .lenght of stay
    .payment
    .special request
    LESSON 2:COMPUTERIZED RESERVATION
    SYSTEM

    A computer reservation system (CRS) is a computerized


    system used to store and retrieve information and
    conduct transaction related to air travel,hotels,car
    rental,or activities Originally designed and operated by
    airlines ,CRSes were later extended for use of travel
    agencies ,major CRS operations that book and sell tickets

    For multiple airlines known as global distribution system (GDS) .Air lines have dilivered most
    of their holdings to dedicated GDS companies who make systems accesible to consumers
    through internet gateways .Modern GDSes typicalllyallow user to book hotel rooms,rental
    cars airline tickets as well as activities and tours.They also provide access to railway
    reservations and buss reservations in some markets, although these are not always
    integrated with the main system.

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