Grievance

Machinery
Grievance Machinery

Grievance is a complaint, discontent, or dissatisfaction with

regard to the terms and conditions of employment which
are not provided for by law that had been expressed
verbally or in writing which has been ignored or dropped
without due consideration
Grievance Machinery
References for the grievance machinery of
Uniformed and Non-Uniformed Personnel
Uniformed
Non-Uniformed Personnel
Personnel
NMC 2013-001
CSC MC No. 02, series of 2001
NMC No. 95-016
Section 91, RA No. 6975 in conjunction with Rule XII,
NMC No. 93-022 Omnibus Rules Implementing Book V of EO No. 292,
s 1987, and Other Pertinent Civil Service Laws.
PNP MC No. 2008-0116 PNP MC No. 2016-077
 Objectives of Establishing GM
for PNP Uniformed Personnel
1. To provide a system for the promotion of wholesome and
harmonious relationships between and among employees and
supervisors in the PNP organization
2. To encourage PNP members to exercise their rights in presenting
grievance and have them fairly, equitably expeditiously
adjudicated thus preventing discontentment and dissatisfaction
among them
3. To discover interpersonal problems of employees and find ways in
resolving them within the ambit of the guidelines in Grievance
Machinery
4. To improve employee morale through management response to the
needs of personnel and employees and vice-versa
Grievance Machinery
What are the cases that shall not be acted
through the grievance machinery?
Disciplinary cases and acts or omissions in violation of
existing laws such as the Revised Penal Code, RA No.
7877, and RA No. 3019 are not covered by the grievance
machinery

- Disciplinary cases which shall be resolved under

existing laws, rules and regulations (NMC 2016-002
(UP) and RRACCS (NUP)
- Anonymous Grievances and Complaints
 Scope of Grievance for Uniform

• Wrongful or non-implementation and/or violation of policies and

procedures which affect PNP personnel from recruitment and/or transfer,
detail / designation / assignment / placement, and other related issues
that affect them;
• Wrongful or non-implementation and/or violation of policies and
procedures on economic and financial issues and other terms and
conditions of employment fixed by law including salaries, incentives,
working hours, leave benefits, and other related terms and conditions;

• Physical working conditions; and

• Interpersonal relationships and linkages.

Principles and Policies
1. Right to present their grievance and or complaint to the
management and have them settled as expeditiously as possible
2. Complainant/Aggrieved Party should first discuss his problem with
his Immediate Supervisor before considering filing of a formal
written complaint
3. Employee/Subordinate presenting a grievance and or complaint
shall be assured freedom from coercion, discrimination,
harassment or reprisal
4. Grievance shall be settled at the lowest possible level of office
5. Aimed at determining what is right
Principles and Policies

5. Right to appeal shall NOT be curtailed

6. Proceedings treated as confidential
7. Proceedings not bound by formal legal rules and
technicalities
8. Service of legal counsel for parties not allowed
9. In no case shall member of the PNP ventilate their grievance,
direct to any forum outside of the PNP (charge for CUPO)
10.Supervisors or Head of Office who refuse to take action shall
be liable for neglect of duty
 Grievance Machinery Committee
COMPOSITION (UNIFORMED PERSONNEL)
OFFICE CHAIRMAN MEMBERS Secretariat

Two from D-Staff

PNP NHQ TDPRM Director, Legal Service
Rank and File
The personnel
Two from Other Division section/
NSU C, ARMD Legal Officer division of the
Rank and File PNP shall
extend
Chief, Two R-Staff SECRETARIAT
PROs RPHRDD Chief, Regional Legal Office Services to the
Rank and File Grievance
Committee
Lower Level Equivalent
(AD HOC personalities Equivalent personalities
Committee
 GRIEVANCE RESOLUTION FLOWCHART
FOR UNIFORMED PERSONNEL
Oral Discussion Grievance in Writing
Respondent
- with: Submitted to:
Direct or Higher 1st Level
Peer
Supervisor Head of Office
Individual or Group
Complainant Direct or Higher 1st Level 2nd Level
Supervisor Head of Office Head of Office

1st Level
2nd Level Head of 3rd Level
Head of Office/
Office Head of Office
Grievance Committee
NAPOLCOM
(Vice-Chairman and Executive
Officer)

CSC Regional Office

Process Flow of Uniformed Personnel
Grievance Complaint (Initiated by the
(Written or Verbal) aggrieved party)

Submission to (To resolve the grievance within

Head of Office 15 days through oral discussion)

Referral to the Aggrieved

Grievance YE Resolved
NO Party
(Appeal shall be S Dropped and Closed
Committee (Satisfied)
brought within
15 days)

Appeal to the Submission of Report

to the Head of Offic
NAPOLCOM/CSC e
Regional Office

Aggrieved
Resolved
NO Party YES
Dropped and Closed
(Satisfied)
 NON-
UNIFORMED
PERSONNEL
Scope of Grievance for Non-Uniformed Personnel

a. Non implementation of terms and conditions of employment which are

not provided for by law, such as personnel growth and development,
provisions for protection and safety, recreational, social, athletic and
cultural activities and facilities and other matters which the non-
uniformed personnel, thru association, could negotiate wit the PNP;

b. Non-implementation of PNP policies, guidelines and procedures which

pertain to personnel action, undue delay in the processing of monetary
benefits authorized by the President claims, undue delay in the
remittances of deductions made from NUP salaries in favor of creditors,
who are accredited under the PNP automatic salary deductions scheme;
Scope of Grievance for Non-Uniformed Personnel

c. Poor interpersonal relationships and Linkages between uniformed and

NUP And vice versa and other personal barriers. That stifle the efficiency
and effectiveness Of the unit or office as PNP instrumentality in attaining
its legislated missions and Functions;

d. Disagreement in the Individual Performance Evaluation Rating or the

granting of awards during annual anniversary; and

e. All other matters giving rise to employee’s dissatisfaction and

discontented outside of those cases enumerated above.
 Cases Not Subject to Grievance Proceedings

Disciplinary cases which shall be resolved pursuant to existing laws rules,

and regulations dealing with the maintenance of discipline and good
behavior

Acts or omissions in violation of existing laws, such as the RPC, RA 7877

and RA 3019

Complaint on Promotion by qualified next in rank shall be resolved by the

Appointing Authority
 Grievance Machinery Committee
COMPOSITION (NON-UNIFORMED PERSONNEL)
Subject of Grievance Grievance Committee Secretariat

NHQ Grievance Committee (NHQGC)

Chairman - CPNP
TDCA, TDCO, TCDS DLOD, DPRM
Vice Chairman - C, NUPAD
Members - One of the Command Group; D, LS; President of NUP Association

NHQ Grievance Committee (NHQGC)

3rd Level – Director of D-Staff and P-Staff; Dir., Chairman - TDCA/TDCO/TCDS
DLOD, DPRM
NSUs; and RD, PROs Vice Chairman - C, NUPAD
Members - One of the D-Staff; Dir., LS; President of NUP Association

Directorate Grievance Committee (DGC)

3rd Level – Command Group of Chairman - Director of D-Staff; RD, PROs; Dir., NSUs
DLOD, DPRM/
D-Staff, P-Staff, PROs and NSUs; District Vice Chairman - NUP Supervisor
DLOS
Directors of NCRPO; C, NUPAD of DPRM Members - One of the Command Group of the Unit; Regional Legal Service (RLS);
Servicing Legal Officers (SLOs); President of Regional NUP Association

Police Regional Office Grievance Committee (PROGC)/ National Support Unit

3rd Level- Division Chiefs; Provincial Directors Grievance Committee (NSUGC)
(PDs); Regional Staff; City Directors; Chiefs of Chairman - Deputy Director of D-Staff; DRDA/DDA; DRDO/ DDO DLOD, DPRM/
Police (COPs), NCRPO; Regional Chiefs of NSUs; Vice Chairman - NUP Supervisor DLOS
Staff of NSUs Members - One of the Regional Staff or Division Chief; RLS; SLOs; President of
Regional NUP Association
 Grievance Machinery Committee
COMPOSITION (NON-UNIFORMED PERSONNEL)
Subject of Grievance Grievance Committee Secretariat
DGC/ Police Regional Office Grievance Committee (PROGC)/ National
Support Unit Grievance Committee (NSUGC)
Chairman - Ex-O of D-Staff; RCDS of PROs; Chief of Staff, NSUs
All 2nd Level – Vice Chairman - NUP Supervisor DLOD, DPRM/
PO1 to PSUPT Members - Division Chief; One of the Regional Staff; RLS; SLOs; DLOS
President of Regional NUP Association

Non-Uniformed Personnel Grievance Committee (NUPGC)

Chairman - C, NUPAD;
Vice Chairman - President of NUP Association
NUP Supervisor Members - NUP Supervisor of concerned Office/Unit; Vice-President of NUPAD, DLOS
NUP Association; 1st Level of Rank and File

NSU Grievance Committee (NSUGC)

Chairman - NUP Supervisor of respective Offices/Units;
NUPs in D-Staff; Vice Chairman - President of Regional NUP Association Secretariat to be
P-Staff; PROs; and NSUs Members - Vice-President of Regional NUP Association; 1 st Level of Rank designated
and File
 Flowchart Grievance Complaint (Initiated by the

Non-Uniformed (Written or Verbal) aggrieved party)

Personnel Submission to Immediate

Supervisor or Chief, NUPAD
(To resolve the grievance
within three days through
oral discussion)

Submission of
Grievance Aggrieved
to the Concerned YE Resolved
Referral of Grievance NO Party
to the Concerned Grie Secretariat S Dropped and Closed
(Satisfied)
vance Committee e

Submission of Aggrieved
Resolved
Resolution to the Head Party YES
Dropped and Closed
of Office for approval (Satisfied)

NO (Appeal shall be brought to the

NHQGC within 5 days from receipt of
Appeal to the CSC copy of the Resolution of the
Regional Office concerned GC.)
End of Presentation
Thank you!