Bba LLB Paper Code: BBALLB 115 Paper: Principles of Management Psda

BBA LLB
Paper Code: BBALLB 115

Paper: Principles of Management
PSDA
Name: Tavnish Singh

Sec: BBALLB B
Enrollment No.: 02251103522
Introduction
• Swiggy is India’s largest online food item ordering &

delivery chain, it also tops the chart of India Unicorn
startup lists. It’s a Bangalore based startup started in
2014, and as of now, it’s expanded to more than 100
Indian cities. Swiggy propelled quick pick and drop food
delivery applications to make the life of people simpler.
It gives a single window to request from an extensive
variety of restaurants along with an entire food entering
and conveyance arrangement that connects
neighbourhood eateries with foodies.
About
• Swiggy is a food ordering and delivery company basedout of
Bangalore, India
• Swiggy was inspired by the thought of providing acomplete
food ordering and delivery solution from thebest
neighborhood restaurants to the urban foodie
• A single window for ordering from a wide range ofrestaurants,
we have our own exclusive fleet of deliverypersonnel to
pickup orders from restaurants and deliver to coustomers
• Having our own fleet gives us the flexibility to offer customers
a no minimum order policy on any restaurant and accept
online payments for all partner restaurants that we work with.
Business Model B2C
RESTAURANTS
AND HOTELS
LOGISTICS B2C
CUSTOMERS SWIGGYY
DELIVERY OPTIONS
• Swiggy operates with a fleet of over 20,000 delivery persons delivering food from
over 25,000 restaurants across 12 cities
• The digital payment system methods will also help in preventing cash leakages.
• Swiggy aims to "change the way India eats" and is currently operational in cities
like New Delhi, Gurugram, Mumbai, Pune, Kolkata, Bengaluru, Hyderabad and
Chennai among a few others.
• The Delivery options for Swiggy is processed after the order is confirmed by the
Restaurant.A delivery executive will be assigned. You can also find his name
and mobile number.
• One of the best feature is that It has live order tracking.
• The company doesn't provide bike and fuel. It is the responsibility of the delivery
guy to get his own bike and fuel. They would be hired only if they own a bike.
• The delivery guy earns approximately 25000-30000/month.
LOGISTICS
• The delivery guy earns approximately 25000-30000/month.
• A swiggy spoken person said that orders serviced through external
logistics firms currently make up less than 1% of the overall volume.
• Swiggy did not confirm the names of the logistics partners.
• Swiggy does not have the entire delivery fleet on a fixed pay basis.
• The company has now roped in Shadowfax Technologies Pvt. Ltd to
deliver some of its orders in Bengaluru and Delhi.
• Swiggy also held talks with Mumbai-headquartered Grab a Grub Services
Pvt. Ltd. but the talks were unsuccessful
•
SALARY OF A AVRAGE DELIVERY BOY
• 45/ delivery + 30/hour + 200 bonus if they work 8 hours in a day + 50
bonus if they work 5 hours at a stretch.
• So, on a typical day if a guy works for 8 hours - 5 hours + 3 hours..
Then he would earn :
• 8*30+200+ 50+ (no.of deliveries) 45 = 490 + X
• X being the amount earned from deliveries. If his average delivery rate is
10 orders/day (minimal-worst case scenario) then he would get 450.
• So minimum earning is 490+450 = 940/day
• 940*30 = 28200/ month
PROBLEMS FACED BY SWIGGY
• The major problem faced by Swiggy is working
with old organizational structure and avoiding
user experience related problems which leads
change of thoughts and preference of
consumers and the difficulties they face at
technical end.
Solutions To The Problems Faced By
Swiggy
• Swiggy should update its app staff organizational structure
and plan organize accordingly
• Recruitment of new technical teams and heads is
recommended
• Feedback system must be improved to get direct feedbacks of
consumers to mentain transparency and order in organization
 This will improve EFFECTIVENESS AND EFFICIENCY of
organization and will lead to generation of greater revenue
• .............................

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BBA LLB

Paper Code: BBALLB 115

Name: Tavnish Singh

• Swiggy is India’s largest online food item ordering &

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