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    Chapter Ten: Organizational Culture and Ethical Values

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    Organizational Culture Def: the set of values, beliefs, understandings and ways of thinking that are shared by org members and taught to new members as correct. Rituals and Ceremonies expressive events Stories - history and folklore Symbols - deeper values Language Thomson Learning (c) 2004 a Typology of Organizational Rites and Their social Consequences Type of Rite Passage Example Induction and basic training; US Army Annual awards night.

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    Chapter Ten: Organizational Culture and Ethical Values

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    meekz
    70 views15 pages
    Organizational Culture Def: the set of values, beliefs, understandings and ways of thinking that are shared by org members and taught to new members as correct. Rituals and Ceremonies expressive events Stories - history and folklore Symbols - deeper values Language Thomson Learning (c) 2004 a Typology of Organizational Rites and Their social Consequences Type of Rite Passage Example Induction and basic training; US Army Annual awards night.

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    CH10[1]

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    Organizational Culture Def: the set of values, beliefs, understandings and ways of thinking that are shared by org members and taught to new members as correct. Rituals and Ceremonies expressive events Stories - history and folklore Symbols - deeper values Language Thomson Learning (c) 2004 a Typology of Organizational Rites and Their social Consequences Type of Rite Passage Example Induction and basic training; US Army Annual awards night.

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    Download as ppt, pdf, or txt
    70 views15 pages

    Chapter Ten: Organizational Culture and Ethical Values

    Uploaded by

    meekz
    Organizational Culture Def: the set of values, beliefs, understandings and ways of thinking that are shared by org members and taught to new members as correct. Rituals and Ceremonies expressive events Stories - history and folklore Symbols - deeper values Language Thomson Learning (c) 2004 a Typology of Organizational Rites and Their social Consequences Type of Rite Passage Example Induction and basic training; US Army Annual awards night.

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    Chapter Ten

    Organizational Culture and Ethical Values

    Thomson Learning 2004

    10-1

    Organizational Culture

    Def: the set of values, beliefs, understandings and ways of thinking that are shared by org members & taught to new members as correct Thomson Learning Surface level 2004

    10-2

    Levels of Corporate Culture


    Observable

    Underlying Values, Assumptions, Beliefs, Attitudes, Feelings

    Thomson Learning 2004

    10-3

    Interpreting Culture

    Rites & Ceremonies expressive events Stories - history & folklore Symbols - deeper values Language Thomson Learning
    2004

    10-4

    A Typology of Organizational Rites and Their Social Consequences


    Type of Rite Passage Example Induction and basic training; US Army Annual awards night Social Consequences Facilitate transition of person into new social roles and statuses Enhance social identities and increase status of members Refurbish social structures and improve organization functioning Encourage and revive common feelings that bind members together and commit them to the organization

    Enhancement

    Renewal

    Organizational development activities Office holiday party

    Integration

    Source: Adapted from Harrison M. Trice and Janice M. Beyer, Studying Organizational Cultures through Rites and Ceremonials, Academy of Management Review 9 (1984), 653-659. Used with permission.

    Thomson Learning 2004

    10-5

    Relationship of Environment and Strategy to Corporate Culture


    Needs of the Environment
    Flexibility External Stability

    Strategic Focus

    Adaptability Culture

    Mission Culture

    Internal

    Clan Culture

    Bureaucratic Culture

    Sources: Based on Daniel R. Denison and Aneil K. Mishra, Toward a Theory of Organizational Culture and Effectiveness, Organization Science 6, no. 2 (March-April 1995): 204-23; R. Hooijberg and F. Petrock, On Culture Change: Using the Company Values Framework to Help Leaders Execute a Transformational Study, Human Resource Management 32 (1993): 29-50; and R. E. Quinn, Beyond Rational Management: Mastering the Paradoxes And Competing Demands of High Performance (San Francisco: Jossey-Bass, 1988).

    Thomson Learning 2004

    10-6

    Forces That Shape Managerial Ethics


    Personal Ethics
    Beliefs and Values Moral Development Ethical Framework

    Organizational Culture
    Rituals, Ceremonies Stories, Heroes Language, Slogans Symbols Founder, History

    Organizational Systems
    Structure Policies, Rules Code of Ethics Reward System Selection, Training

    Is Decision or Behavior Ethical and Socially Responsible?

    External Stakeholders
    Government Regulations Customers Special Interest Groups Global Market Forces

    Thomson Learning 2004

    10-7

    Ethical Issues in Business

    Ethics: the study of morals and principles of conduct Right vs. Wrong Human consequences associated with decisions and actions Higher standards than prescribed by the law
    Thomson Learning 2004
    10-8

    Ethical Frameworks

    The Ethical / Legal Framework: When are actions legal but unethical, or illegal but still ethical? The Moral Philosophy Framework: What are underlying assumptions?
    Thomson Learning 2004
    10-9

    The Ethical / Legal Framework

    Legal+Ethical? Do it! Illegal+Unethical? Dont do it! But legal, but unethical? Or illegal, but ethical? Ethical dilemmas

    Thomson Learning 2004

    10-10

    The Moral Philosophy Framework


    1) Utilitarian: Consequential theories cost/benefit analysis maximize good and minimize harm Limitations: Measurement issues Whose utility curve?
    Thomson Learning 2004
    10-11

    The Moral Philosophy Framework

    2) Categorical Imperative: Rule-based theories Absolute or universal law Bible, Koran Limitations: Whose interpretation? Just following orders...
    Thomson Learning 2004
    10-12

    The Moral Philosophy Framework

    3) Cultural Relativism: Cultural theories Situational ethics When in Romedo as the Romans do. Limitation: Which Romans?
    Thomson Learning 2004

    10-13

    Formal Structure and Systems of the Organization


    Ethics committee Chief Ethics Officer Whistle-blowing Code of ethics Training programs

    Thomson Learning 2004

    10-14

    Workbook Activity

    Shop Til You Drop


    Culture Item
    1. Mission of store: 2. Individual initiative: 3. Reward system: 4. Teamwork: 5. Company loyalty: 6. Dress: 7. Diversity of employees: 8. Service orientation: 9. Human resource development:
    Thomson Learning 2004
    10-15

    Discount Store

    Department Store

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