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    6000 Knowledge Management

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    Dreana Marshall

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    © All Rights Reserved
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    6000 Knowledge Management

    Uploaded by

    Dreana Marshall
    25 views10 pages

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    25 views10 pages

    6000 Knowledge Management

    Uploaded by

    Dreana Marshall

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    You are on page 1of 10

    Knowledge Management

    © United Features Syndicate, Inc.


    Learning Objectives
    Define knowledge.
    Learn the characteristics of knowledge management.
    Understand the knowledge management cycle.
    Describe the role of knowledge management in the organization.
    Understand knowledge management systems implementation.
    Illustrate the role of technology, people, and management with
    regards to knowledge management.
    Understand the benefits and problems of knowledge
    management initiatives.
    Learn how knowledge management can change organizations.
    What is Knowledge Management?
    “Knowledge management is a discipline that
    promotes an integrated approach to
    identifying, managing and sharing all of an
    enterprise’s information needs. These
    information assets may include databases,
    documents, policies and procedures as well
    as previously unarticulated expertise and
    experience resident in individual workers.”
    Data, Information & Knowledge
    DATA INFORMATION KNOWLEDGE
    Definition Raw facts, figures Data placed into Information in
    and records a form that is context to make
    contained in a accessible, timely it insightful and
    system. and accurate. relevant for
    human action.
    Reason Processing Storing / Insight,
    Accessing. innovation,
    improvement.

    Source: Luan, J & Serban, A. (2002, June). Knowledge management concepts, models and applications. Paper presented at Annual
    AIR Forum, Toronto.

    "We are drowning in information but starved for knowledge"


    Naisbitt , J. (1984) Megatrends: Ten new directions transforming our lives.
    Layers of knowledge
    Explicit
    Implicit (Tacit)

    In people’s heads. Individual Personal documents


    on my C:\

    • Undocumented ways of
    working in teams, teaching. • Formalized process for
    • Cultural conventions developing curriculum.
    known and followed • Corporate polices and
    but not formalized. procedures.
    Organizational
    Organizational Perspectives on
    Knowledge Management
    Business perspective
    ◦ Focusing on why, where, and to what extent the organization must
    invest in or exploit knowledge
    ◦ Strategies, products and services, alliances, acquisitions, or
    divestments should be considered from knowledge-related points of
    view

    Management perspective
    ◦ Focusing on determining, organizing, directing, facilitating and
    monitoring knowledge-related practices and activities required to
    achieve the desired business strategies and objectives

    Hands-on perspective
    ◦ Focusing on applying the expertise to conduct explicit knowledge-
    related work and tasks
    Organizational Learning
    Factors Leading to Success and Failure of
    Systems
    Success
    ◦ Companies must assess need
    ◦ System needs technical and organizational infrastructure to build on
    ◦ System must have economic value to organization
    ◦ Senior management support
    ◦ Organization needs multiple channels for knowledge transfer
    ◦ Appropriate organizational culture
    Failure
    ◦ System does not meet organization’s needs
    ◦ Lack of commitment
    ◦ No incentive to use system
    ◦ Lack of integration

    9-9
    Conclusion
    Gary Hamel put it, “We have moved from an
    economy of hands to an economy of heads”.
    We are living in a knowledge society in which
    we have knowledge workers and knowledge
    managers. This requires “Working smarter, not
    harder.”

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