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    Kel 5 Service Supply Relationships

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    Okky Putri
    The document discusses supply chain management concepts applied to service supply relationships and professional service firms. It notes that service supply relationships form a hub rather than a chain, and managing uncertainty, capacity, and perishability are important challenges. Professional service firms are often partnerships that must balance margin, productivity, and leverage. Outsourcing services can provide benefits like economies of scale but also risks like loss of control and security/privacy concerns.

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    Kel 5 Service Supply Relationships

    Uploaded by

    Okky Putri
    36 views13 pages
    The document discusses supply chain management concepts applied to service supply relationships and professional service firms. It notes that service supply relationships form a hub rather than a chain, and managing uncertainty, capacity, and perishability are important challenges. Professional service firms are often partnerships that must balance margin, productivity, and leverage. Outsourcing services can provide benefits like economies of scale but also risks like loss of control and security/privacy concerns.

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    Service supply relationship Kelompok 5

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    The document discusses supply chain management concepts applied to service supply relationships and professional service firms. It notes that service supply relationships form a hub rather than a chain, and managing uncertainty, capacity, and perishability are important challenges. Professional service firms are often partnerships that must balance margin, productivity, and leverage. Outsourcing services can provide benefits like economies of scale but also risks like loss of control and security/privacy concerns.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    36 views13 pages

    Kel 5 Service Supply Relationships

    Uploaded by

    Okky Putri
    The document discusses supply chain management concepts applied to service supply relationships and professional service firms. It notes that service supply relationships form a hub rather than a chain, and managing uncertainty, capacity, and perishability are important challenges. Professional service firms are often partnerships that must balance margin, productivity, and leverage. Outsourcing services can provide benefits like economies of scale but also risks like loss of control and security/privacy concerns.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 13

    BO

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    Service Supply
    Relationships
    Start for presentation
    Our Team

    Siti Khusnul Khotimah Nadhiratul Maghvirah


    202010160311175 202010160311635
    Supply Chain
    Management
    Service Supply
    Relationship
    Managing Service
    Table Of Relationships

    Contents Professional
    Service Firms
    Outsourching Service
    Supply Chain Service Supply Managing Service Professional
    Relationships Outsourcing Services
    Management Relationship Service Firms

    Supply Chain
    Management
    The supply chain management challenge is to meet
    customer and fast delivery requirements with
    production and inventory costs.
    Supply chain modeling allows managers to develop
    which options will increase customer satisfaction the
    most at a reasonable cost.
    The supply chain is modeled as a network that captures
    the relationship between asset costs (inventory and
    capital equipment) and customer service time
    characteristics (responsiveness and delivery in
    customer deliveries).
    Supply Chain Service Supply Managing Service Professional
    Relationships Outsourcing Services
    Management Relationship Service Firms

    Network
    Model
    Supply Supply Chain for Physical
    Chain Goods

    Managemen Managing
    Uncertainty
    t
    Supply Chain Service Supply Managing Service Professional
    Relationships Outsourcing Services
    Management Relationship Service Firms

    Customer-Supplier Duality
    The nature of the service creates a customer-supplier duality that
    results in a service supply relationship rather than the supply chain
    found in manufactured goods which describes a physical object that is
    passed from one entity to another.

    Service Supply Relationships Are Hubs, Not

    Service Supply
    The supply chain can be extended to include suppliers to service
    Chains
    providers. The service provider relationship is more like a hub than a
    chain as the service provider acts as an agent for the customer when
    dealing with outside suppliers

    Relationship Analog Service Capacity with


    In the supply chain, inventories are used to buffer variations in final
    Inventory
    customer demand and enable full utilization of productive capacity. For
    services, customer feedback is generally a random occurrence with the
    expectation that it will be processed soon.

    Customer Provided Feedback May Vary in


    Customer feedback can be incomplete, unprepared, or have unrealistic
    Quality
    expectations. The lack of consistency in the quality of input that
    customers provide is a challenge for service providers to deliver on
    promises when input is questioned
    Supply Chain Service Supply Managing Service Professional
    Management Relationships Outsourcing Services
    Relationship Service Firms

    Managing Service Tw o - w a y o p t i m i z a t i o n i m p l i e s t h e p o s s i b i l i t y o f d o i n g w h a t ' s

    Relationships
    Tw o - w a y O p t i m i z a t i o n best from the customer's perspective while doing what's best
    f o r t h e s e r v i c e c o m p a n y.

    Capacity A key consideration of productive capacity for field workers is


    the amount of time spent between jobs, which is correlated with the
    distance between jobs. As value is created primarily while field workers
    Productive are at customer sites, time spent traveling between customer sites loses
    p r o d u c t i v e c a p a c i t y, c r e a t i n g o p p o r t u n i t i e s t o g r e a t l y i n c r e a s e t h e
    productive capacity of the workforce with better management of service
    relationships resulting in more cumulative time for workers to work. with
    customers

    Perishability management is an approach used in service chain


    management to minimize the negative impact of idle time on the
    Perishability productive capacity of a distributed service workforce. The
    productive capacity of a service worker is limited to the time he or
    she is at the customer site with the right tools and skills and
    knowledge of customer requirements and preferences
    Supply Chain Service Supply Managing Service Professional
    Management Relationships Outsourcing Services
    Relationship Service Firms

    Professional Service Firms


    Professional Service Attributes

    The term professional service describes the services provided by knowledge


    workers and has four distinguishing features. First, the job involves a high
    degree of specialization and adjustment. Such highly specialized and customized
    work creates a different management problem than occurs in the standard mass
    m a r k e t a p p r o a c h o f o t h e r s e r v i c e s . M o s t i m p o r t a n t l y, m a n a g i n g p r o f e s s i o n a l
    services requires the ability to manage activities and information without the
    proven routines common in other businesses. Second, the frequency and
    importance of face-to-face interactions with customers, often referred to as
    clients, requires special attention.
    Supply Chain Service Supply Managing Service Professional
    Management Relationships Outsourcing Services
    Relationship Service Firms

    Professional Service Firms


    Operational Characteristics
    Professional services firms are often organized as
    partnerships, not corporations. Partners have equity in the
    company and, as a group, represent regulatory bodies.

    The economic success of a partnership is measured by profit


    per partner, which is driven by three factors: margin,
    productivity and leverage as shown in the relationship below:

    Margin Productivity
    Supply Chain Service Supply Managing Service
    Management Relationships Professional Service Firms Outsourcing Services
    Relationship

    Outsourcing Services
    Benefits and Risks of Outsourcing Services
    Allows the company to focus on its core competencies.

    Provides access to the latest technology without investment.

    Ta k e a d v a n t a g e o f s u p p l i e r s w h o h a v e e c o n o m i e s o f s c a l e .

    O u t s o u r c i n g s h o u l d b e d o n e w i t h c a r e d u e t o t h eC f o l l o w i n g
    considerations:
    Loss of direct control over qualit.
    Endangering employee loyalty due to fear of losing their jobs.
    Exposure to customer data security and privacy concerns.
    Reliance on one supplier compromises the influence of future
    negotiations.
    Additional costs of coordination and delays. Atrophy in-house
    capabilities to outsource services.
    Supply Chain Service Supply Managing Service
    Management Relationships Professional Service Firms Outsourcing Services
    Relationship

    Outsourcing Services
    Business Service Classification

    Business services are often classified according to their level of


    existence. The degree of tangibles describes the extent to which a
    s e r v i c e h a s a p h y s i c a l l y m e a s u r a b l e o u t p u t p r o p e r t y. H o w e v e r, i n
    general, the form of services will decrease as the focus of services shifts
    from property to people to processes. The second dimension which
    represents the criticality or importance of the service for the buying
    company must be considered in the purchasing decision.
    The importance of the service is considered high or low depending
    on the relationship of the service to the company's core business
    activities. Services that are critical to the core business will attract
    high-level management involvement in purchasing decisions, because
    conformity to corporate objectives is critical and involves substantial
    risk exposure in the event of failure.
    Supply Chain Service Supply Managing Service
    Management Relationships Professional Service Firms Outsourcing Services
    Relationship

    Outsourcing Services
    Managerial Considerations with Service Outsourcing

    • Facility Support Services (Property/Low Important)

    • Equipment Support Services (Property/High Interest)

    • Employee Support Services (People/Low Important)

    • Employee Development (People/High Interest)

    • Facilitator Service (Process/Low Important)

    • Professional Service (Process/High Interest)


    BO
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    Thank You

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