Project On Consumer Rigths: Name - Adarshmohan Singh Teacher - Saruchi Mam Class-X - C Roll No. - 3

Project
on
CONSUMER RIGTHS
Name – ADARSHMOHAN SINGH
Teacher – Saruchi mam
Class- X – C Roll No.- 3
ACKNOWLEDGEMENT
I would like to express my special thanks of gratitude to my teacher Saruchi mam as well as our
principal Mr. Vijay Mehra
who gave me the golden opportunity to do this project on the wonderful topic Consumer
Rights , which also helped me in doing a lot of research and I came to know about so many new
things
I am really thankful to them . Secondly , I would also like to thank my parents and friends who
helped me in finalizing this project within limited time frame .
INDEX
S.No TOPIC Page no.
1 Introduction 1
2 Consumer Movement 2
3 Consumer Rights and 3-4
Responsibilities
4 Role of consumer forums and 5-6
consumer courts
5 Conclusion 7
6 Bibliography 8
INTRODUCTION
The Government enacted a specific law called the Consumer
Protection Act,1986. It provides protection to the consumer. It was
passed by the parliament in 1986 and came into force with affect
from July 1,1987 This Act extends to the whole of India except the
state of Jammu and Kashmir. It was amended in 1993 and 2003. It
covers all the goods and services. The Act provides for the
establishment of consumer disputes redressal agencies at District
State and National level for the protection of consumer interests and
to redress their grievances in a speedy. Simple and inexpensive
manner. Today, Consumer is the king of the market if the consumer is
removed from the market. nothing remains. Therefore, it can be said
that consumer is the basis of the market. When the consumer
happens to be absolutely important it is indeed very necessary to
protect him from any exploitation in the market. There is a mention
of some rights of consumers in the Act.
CONSUMER
MOVEMENT
The consumer movement is an effort to promote consumer
protection through an organized social movement , which is
in many places led by consumer organisations. It advocates
for the rights of consumers, especially when those rights are
actively breached by the actions of
corporations,government , and other organizations which
provide products and services to consumers. Consumer
movements also commonly advocate for increased health
and safety standards, honest information about products in
advertising, and consumer representation in political
bodies.
CONSUMER RIGHTS
Government of India provided following rights to all
the consumers under the Consumer Protection Act:
1 Right to Safety
2. Right to be informed /Right to Representation
3. Right to choose
4. Right to be heard
5. Right to Seek Redressal
6. Right to Consumer Education
7. Right to Basic Needs
8.Right to Healthy environment
CONSUMER
RESPONSIBILITIES

Consumers should Keep a few things in mind while purchasing

them.
1. Consumer must Exercise his Rights.

2.Cautions Consumer / Do not buy Blindly.
3 Filing Complaint for the Redressal of Genuine Grievances.
4. Consumer must be Quality Conscious/Do not compromise on
Quality.
5 Advertisements often Exaggerate /Beware of false
ROLE OF CONSUMER
FORUMS
Consumer forums are voluntary organisations. Consumer
forums will help consumers to file cases in consumer
courts. Consumer forums are various organisations which
were formed as a result of the consumer movement in
India.
• To create awareness among consumers about consumer
rights, Governments give financial assistance to
consumer forums.
• Consumer forums also represent the individual
consumers in the consumer courts.
• Consumer forums are also known as consumer
protection councils.
CONSUMER COURTS
The Consumer Protection Act has provided three-tier judicial
machinery for redressing the grievances of consumer. Consumer
Courts have been established. So that the consumers can enjoy their
rights.
1. At District Level- District Forum
2.At State Level-State Commission
3.At National level-National Commission

The district level court deals with cases involving claims upto Rs.20
lakh. The state level Court deals with cases between Rs 20 lakh and
Rs 1 crore. The national level court dealt with cases which involve
claims exceeding Rs.1crore If a case is dismissed in district level
court, the consumer can also appeal in state and then in National
level courts.
CONCLUSION
To conclude, I feel that Consumers are now the King. A consumer
have several rights and duties and carry authority to complain
whatever is going wrong. Initially Consumers were exploited and
they could not ask for justice. The consumers were generally not
aware of their rights and duties. This allows, the producers to cheat
the consumers and gain profit. Now, the government is doing it's
best to empower consumers through various measures like
Consumer courts, Security value etc. Consumers Should have
Knowledge about certified products, Check MRP, date of
manufacturing, and expiry at the time of purchase of a commodity.
They must have awareness about their rights and duties. There is
no doubt that consumer awareness is quite more in the present
time and has helped a lot in bringing the transformation.
BIBLIOGRAPHY
1. Contemporary India, A Social Science Textbook for Class X, NCERT, New
Delhi, 2003.
2. http://chdconsumercourt.gov.in/consumerprotection act
3.youtube channel " nty zone "
4. https://www.consumer-voice.org/real-estate/damage for-duping-
consumers-by-builders!
5.youtube channel '' parul creation"

6. https://en.m.wikipedia.org/wiki/

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Consumers should Keep a few things in mind while purchasing

1. Consumer must Exercise his Rights.

3.youtube channel " nty zone "

5.youtube channel '' parul creation"

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