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    Effective Communication Skills: Sharons. Buenaflor Ssbuenaflor@tesda - Gov.ph

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    sharon buenaflor
    The document discusses effective communication skills in the workplace. It covers how communication has changed due to perceptions, electronics, generations, attitudes, and information overload. It also discusses the four main sources of workplace communication: spoken, written, visual, and electronic. The document provides tips for effective spoken communication, such as stating the main point and checking for understanding. It also discusses the importance of non-verbal signals, emotional intelligence, and avoiding toxic behaviors in the workplace.

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    Effective Communication Skills: Sharons. Buenaflor Ssbuenaflor@tesda - Gov.ph

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    sharon buenaflor
    25 views18 pages
    The document discusses effective communication skills in the workplace. It covers how communication has changed due to perceptions, electronics, generations, attitudes, and information overload. It also discusses the four main sources of workplace communication: spoken, written, visual, and electronic. The document provides tips for effective spoken communication, such as stating the main point and checking for understanding. It also discusses the importance of non-verbal signals, emotional intelligence, and avoiding toxic behaviors in the workplace.

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    Effective-Communication-Skills-edited

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    The document discusses effective communication skills in the workplace. It covers how communication has changed due to perceptions, electronics, generations, attitudes, and information overload. It also discusses the four main sources of workplace communication: spoken, written, visual, and electronic. The document provides tips for effective spoken communication, such as stating the main point and checking for understanding. It also discusses the importance of non-verbal signals, emotional intelligence, and avoiding toxic behaviors in the workplace.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    25 views18 pages

    Effective Communication Skills: Sharons. Buenaflor Ssbuenaflor@tesda - Gov.ph

    Uploaded by

    sharon buenaflor
    The document discusses effective communication skills in the workplace. It covers how communication has changed due to perceptions, electronics, generations, attitudes, and information overload. It also discusses the four main sources of workplace communication: spoken, written, visual, and electronic. The document provides tips for effective spoken communication, such as stating the main point and checking for understanding. It also discusses the importance of non-verbal signals, emotional intelligence, and avoiding toxic behaviors in the workplace.

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    You are on page 1of 18

    EFFECTIVE

    COMMUNICATION
    SKILLS
    SHARONS. BUENAFLOR
    [email protected]
    WHAT HAS CHANGED
    COMMUNICATION FOR US?
     Pe r c e p t i o n s
     Electronics
     Ge n e r a t i o n s
     Attitude
     Di g g in g h o l e s i n t h e s a n d b o x
     I n f o r m a t i o n overl oad
     STRESS
     Wo r k p l a c e c o n f l i c t
     Change n o t c o m m u n i c a t e d
    GENERATIONS

    Tr a d i t i o n a l i s t Baby Boomers Generation X Generation Y Generation Z


    1922 - 1943 1944 - 1960 1961 - 1980 1981 - 2000 2001 - Present
    Effective Communication Skills

    The Basic Principles


    1. Focus on the situation, issue, or behavior, not on the person.
    2. Maintain the self-confidence and self-esteem of others.
    3. Maintain constructive relationships with your employees,
    peers, and managers.
    4. Take initiative to make things better.
    5. Lead by example.
    EFFECTIVE COMMUNICATION
    SKILLS
    There a r e primarily f o u r sources of
    workplace communication:
    1. Spoken
    2. Written
    3. Visual
    4. Electronic
    EFFECTIVE
    COMMUNICATION
    SKILLS
    Spoken – fastest and easiest to use, but
    requires that you listen well and
    sometimes take notes.
    EFFECTIVE COMMUNICATION SKILLS
    THINGS TO THINK ABOUT WHEN USING SPOKEN COMMUNICATION IN THE
    WORKPLACE:

    WHAT WHO HOW


    W hat is it t hat you W ho would be t he How should you ask
    need to know ? best source f o r the the questions to get
    information ? the information
    you need ?
    EFFECTIVE COMMUNICATION
    SKILLS
    Five Keys to Spoken Communication

     State the purpose and main point of your message


     Present points to aid understanding
     Check for understanding and reactions
     Handle reactions to what you’ve presented
     Summarize your main point
    EFFECTIVE
    COMMUNICATION SKILLS
    Written – typically a great source of
    information. The obvious drawback is that
    often takes more time to look something up
    than to ask someone.

    Examples of written materials in the workplace:


    - memos
    - reports
    - policy manuals
    - books
    - SOP’s
    Non-verbal signals that encourage
    cooperation

    N Never send mixed signals-


    words & body language
    should match

    O Open up- both your mind


    & your body language

    N Nod to demonstrate
    attention & understanding
    Non-verbal signals that
    encourage cooperation
    V Vary your tone, pitch & rate of speech

    E Eye Contact

    R Remain focused; show that you are paying attention

    B Be empathic, encouraging & respectful

    A ALL that you do in the presence of another communicates

    L Listen to the spoken and unspoken message

    S Smile; this is a powerful symbol of your cooperation


    EFFECTIVE COMMUNICATION
    SKILLS
    Electronic- the way of getting information in the
    workplace.
    Workplace
    Personalities
     The Know-It-Alls
     The Passives
     The Dictators
     The Gripers
     The "Yes" People
     The "No" People
    WHAT IS EMOTIONAL
    INTELLIGENCE?
    It is the ability to recognize
    your emotions, understand
    what they're telling you, and
    realize how your emotions
    affect people around you.
    CHARACTERISTICS OF
    EMOTIONAL INTELLIGENCE
     Self-Awareness
     Self-Regulation
     Motivation
     Empathy
     Social Skills
    FOUR WAYS TO BE TOXIN-
    FREE

    Default to Stop character Interrupt public Go face-to-face


    direct assassinations. re-dressings. with e-
    communication stabbers.
    ve we it
    T ha Y is
    H A d W H
    W d an
    arn e
    le ta nt ?
    po r
    im
    Effective communication is always about
    understanding the other person, not about
    winning an argument or forcing your opinions
    on others.

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