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    What Is Quality

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    Banner Bruce
    The document discusses the definition and overview of quality, including that quality refers to the degree to which inherent characteristics fulfill requirements. It provides examples of inherent product characteristics that fulfill requirements for different products like ceiling fans and cars.

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    What Is Quality

    Uploaded by

    Banner Bruce
    20 views6 pages
    The document discusses the definition and overview of quality, including that quality refers to the degree to which inherent characteristics fulfill requirements. It provides examples of inherent product characteristics that fulfill requirements for different products like ceiling fans and cars.

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    What is Quality

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    The document discusses the definition and overview of quality, including that quality refers to the degree to which inherent characteristics fulfill requirements. It provides examples of inherent product characteristics that fulfill requirements for different products like ceiling fans and cars.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    20 views6 pages

    What Is Quality

    Uploaded by

    Banner Bruce
    The document discusses the definition and overview of quality, including that quality refers to the degree to which inherent characteristics fulfill requirements. It provides examples of inherent product characteristics that fulfill requirements for different products like ceiling fans and cars.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 6

    Quality

    An Overview
    What is QUALITY?
     Customer Satisfaction

     Meeting the standards & specifications

     Free from defects

     Free from Deficiencies


    QUALITY:
    Degree to which a set of inherent
    characteristics fulfills requirements.
    Degree: refers to a level to which a product or service satisfies.

    Inherent: Means existing in something, especially as a permanent characteristic


    Characteristics: Distinguishing feature

    Requirements: Need or expectation that is stated, generally implied or obligatory


    Eg: Refer to the needs of customer, needs of organization & those of other
    interested parties.
     Some examples of inherent product characteristics that will fulfill
    requirements are:

    Product / Service Requirement Inherent Characteristics

    Ceiling Fan Air delivery Size & shape of blades


    Motor rating
    Car Acceleration & Engine capacity
    speed Engine torque & rpm

    Safety Air bags


    Anti-brake Locking system
    Internet service Fast connectivity Bandwidth
    DOCUMENT:
    Information and its supporting medium.
    Examples: specification, procedure document, drawing, report, standard.

     NOTE 1: The medium can be paper, magnetic, electronic or optical


    computer disc, photograph or master sample, or a combination thereof.

     NOTE 2: A set of documents, for example specifications and records, is


    frequently called “documentation”.

     NOTE 3: Generally documents will be under document control and revision


    control.
    RECORD:
    Document stating results achieved or
    providing evidence of activities performed.

     NOTE 1: Records can be used, for example, to document traceability and


    to provide evidence of verification, preventive action and corrective action.

     NOTE 2: Generally records need not be under revision control.

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