EMM5602 TQM Group D
EMM5602 TQM Group D
EMM5602 TQM Group D
▶ 4. Performance KPI
The main business scope of HUAWEI is to exchange, transmit wireless and data communication
telecommunications products, and provide network equipment, services and solutions to customers
all over the world in the telecommunications field. The most commonly seen is Huawei mobile
phones and computers.
In the process of becoming a world-class enterprise, HUAWEI has done a very good job in
performance management, which has injected strong momentum into Huawei. Now let's take a look
at HUAWEI's performance management approach.
2. HUAWEI company performance
management case
WHAT--- One is the result evaluation and assessment of the responsibility result
orientation and the personal behavior of key events; the other is the hierarchical and
hierarchical reporting based on the company's strategy, that is, the PBC (Personal
Performance Commitment) commitment and expectation The degree of completion of
performance; The third is to assess whether the actual ability of employees meets the
requirements of the job based on the qualification standards of the positions at all levels.
2. HUAWEI company performance
management case
The second is to complete the human resources management work, the responsibilities of the
post, the major feature of the functional department post work is that it is not very closely
integrated with the strategy, but each post still has its outstanding contribution performance
methods, and these performance methods can be used as a key Indicators to assess.
The third is to complete the induction training for new employees in a certain sales
department. Based on the process or customer, the functional department guarantees the
service quality of the production and sales department, and forms a complete process with
these business departments.
3. Tools and Techniques for
Implementing Performance Management
RICOH (M) Sdn Bhd is a huge trading company for stencil duplicators. RICOH uses Clear
Review’s performance management software and practices the following tools & techniques to
implement performance management:
Regular performance discussions throughout the year improve relationships between managers and
employees, while building employee engagement levels and boosting productivity. In contrast, the
traditional approach to performance management has proven to be a serious waste of time and money.
Statistic shows that in a few years, reliance on a single annual appraisal will be a thing of the past.
3. Tools and Techniques for
Implementing Performance Management
ASSESSABLE: This is a goal that can be measured, so it is clear when it’s achieved.
ASPIRATIONAL: An aspirational goal is stretching, encouraging employees to test themselves and
develop, ultimately driving high performance.
ALIGNED: All goals within the organisation should feed into overall organisational goals and
objectives.
ACCOUNTABLE: Employees need to know that they are accountable for the goal itself, and they need
to understand if the goal is shared with other team members.
AGILE: Goals should be nearterm (achievable within four months) and reviewed regularly to keep
them meaningful and relevant.
3. Real-Time Feedback
Realtime feedback has been associated with a number of benefits, including increased retention,
improved recruitment, better performance and an increased ability to handle change. Thankfully, realtime
feedback is achievable these days, with the advent of tablets, laptops and smartphones.
3. Tools and Techniques for
Implementing Performance Management
PDPs aren’t a performance management tool you should simply pay lip service to, and then neglect for
another year. Instead, manager and employee should create SMART PDPs that can be updated and
reviewed online throughout the year. By encouraging this in their employees, companies benefit from a
workforce who possess a sense of direction and focus in relation to their careers.
No employee works just for a paycheck. It has been shown that 80% of employees work harder when they
feel appreciated. Another source shows that 43% of employees would feel more motivated by appreciation
than money, while further evidence suggests that recognition can improve team culture and reduce turnover.
6. A Wellbeing Scheme
Employees can’t perform at their best when they feel at their worst. They can’t be productive when they’re
burnt out, overworked and overwhelmed. A forwardthinking organisation knows this and puts measures in
place to cater to employee wellbeing.
4. Introduction of
performation KPI
The essence of KPI ( Key Performance Indicator ) assessment lies in:
From the perspective of management purposes, KPI assessment aims to guide the attention
direction of employees and free them from unimportant trifles, so as to pay more attention to the
overall performance indicators of the company, important work areas of the department and key work
tasks of individuals.
From the perspective of management costs, KPI assessment can effectively save assessment
costs, reduce the blindness of subjective assessment, shorten the deliberation time of fuzzy
assessment, and use the limited financial resources, material resources and human resources of
the enterprise to develop new products and open up new markets.
Characteristics of KPI :
Connect the vision and strategy of the company with the work of employees in the department,
decompose and support each employee layer by layer, so that the individual performance of each
employee, the performance of the department and the overall benefit of the company are directly
linked.
Ensure the connection between employee performance and internal and external customer value,
and jointly serve to realize customer value.
4. Introduction of
performation KPI
Advantages:
1. Clear objectives are conducive to the realization of Disadvantages:
the company's strategic objectives 1.KPI indicators are difficult to define
2. Put forward the concept of customer value 2.KPI will lead examiners into mechanical
3. It is conducive to reaching agreement between assessment methods
organizational interests and personal interests 3.KPI is not suitable for all positions
5. Continuous
Improvement Measures
Continuous improvement, sometimes called continual improvement, is the ongoing improvement of
products, services, or processes through incremental and breakthrough improvements. These efforts
can seek "incremental" improvement over time or "breakthrough" improvement all at once.
Most operations have some kind of continuous improvement initiative ongoing at any given time.
There are a variety of continuous improvement methodologies: Kaizen, Six Sigma, Lean, and Total
Quality Management. One of the most common improvement models is the PDCA (Plan, Do, Check,
Act). Each step is distinct and intuitive:
Plan: Identify an opportunity for change and create a plan to reach that goal.
Do: Implement that change on a small scale (to start).
Check: Gather information after each new change and analyze its effectiveness.
Act: Implement successful changes on a wider scale while continuously assessing your results. If the
changes did not work, begin the cycle again
5. Continuous
Improvement Measures
Of these four steps, the third has consistently proved to be the most challenging for operations
environments. Collecting, compiling, and transforming the data into useful metrics can be complex
and overwhelming.
What metrics are companies using to measure the effectiveness of a continuous improvement
project? How are those changes and improvements affecting their costs? Most organizations will use
observations, time studies, and spreadsheets to evaluate these results. While this can work for some
use cases, it is very labor-intensive and difficult to maintain on an ongoing basis.
5. Continuous
Improvement Measures
Cost –An example would be reducing the cost for product delivery from RM5.50 per pick to RM5.25
per delivery, which is RM0.25 per delivery cost improvement.
Time – Time reduction to perform specific processes. An example would be reducing meeting times
from 2 hours per day to 1.5 hours per day by installing reporting or public display systems that
eliminate the need for meeting time. For a 100-person operation, that is 0.5*100 = 50 hours per day or
12,600 hours saved per year.
Safety – Number of workplace incidents reported, observations of unsafe acts, observations of unsafe
conditions, hazards reported, and safety corrective actions are all possible safety metrics. An example
would be investing in a pay-for-performance program that reduces incidents reported because
employees are financially incentivized for better performance, causing more engagement and a sense
of accountability.
ROI – Return on investment % is the financial return of an investment divided by the cost of that
investment for that period of time. An example would be RM2.0M in labor cost savings due to a
RM1.5M equipment investment returns a 133% ROI ((2/1.5)*100).
Quality – Quality metrics include order picking accuracy, % orders returned, on-time shipment %,
inventory accuracy, and more. An example would be to separate value-added services (VAS) and
kitting into its own department and consistent team. VAS cost to serve by the customer would be
another metric from this example.
5. Continuous
Improvement Measures
To take informed decisions on the future of the initiative. (Adapted from Gage and Dunn 2009,
Frankel and Gage 2007)
To promote empowerment of beneficiaries of the initiative.
Building on the strengths and taking advantage of the opportunities as they arise.
Monitoring changes in the target population and in the external environment that are
relevant to the work.
6. Monitoring &
Evaluation Method
Results monitoring provides information on the progress towards achieving objectives and on
the impact the program is having in relation to the expected results. It involves: ·
Relating the work being done to the objectives on a continuous basis in order to provide a
measure of progress .
Reviewing the approaches and strategies in response to the changing circumstances without
losing the overall direction.
Verifying whether the activities will help achieve the stated objectives.
6. Monitoring &
Evaluation Method
Example:
Monitoring Method
Types of Evaluation
Formative evaluations
Performed early in the life cycle of a programme, near the beginning of its implementation.
These types of evaluations focus on what is working and what is not working with the programme
(and for whom), and what can be learned from its delivery to drive improvement.
Formative evaluations aim to:
Improve the programme by examining its purpose and underlying programme theory.
Identify and monitor possible risks for implementation failure
Understand the initiative and its implementation, considering contextual constraints.
Summative evaluations
Typically occur after a programme has been operating for some time to determine if it is achieving
its intended outcomes/objectives.
Although the focus of each sub-type of summative evaluation is slightly different, they both seek to
make a judgement/determination about the value and success of a programme.
6. Monitoring &
Evaluation Method