MC Donald's
MC Donald's
MC Donald's
Contents
Now we
know where
they met !
Goal :
Quality, Service, Cleanliness and value (QSC&V) for each and every customer.
McDonald's brand mission “is to be our customers' favorite place and way to
eat and drink. Our worldwide operations are aligned around a global strategy
called the Plan to Win, which center on an exceptional customer experience –
People, Products, Place, Price and Promotion”
Business Model:
Three legged stool of Owners, suppliers and company Employees.
What made McDonald’s
successful ?
Building brand equity
Localised menus
Advertisements
Promotions
The core values of the company was Quality, service, cleanliness and value
(QSC&V).
Through the 80's they lost their sense of direction due to the aggressive
expansion of the company.
The product that is selling a product is consumed more when people have less
money.
The product it was selling would meet the requirements of people who are
struggling during the economic crisis by giving them food at a cheaper price than
most restaurants would.
McDonalds should in fact change its strategy to keep its customers only slightly by
possibly improving the quality of their food broadening their menu.
What risks do you feel McDonald's will face going
forward?
McDonald's should offer more premium options and establish itself as a provider o
normal goods while maintaining the value that its customers expect.
Wider options for consumers to reach out for other than just Burgers and fries.
McDonald’s fast growing competitors
Summary
• Richard & Maurice McDonald started 150 hamburger stands with golden arches in
California.
• Ray Kroc, a milkshake machine salesman, bought world franchise rights. He later purchased
the company from the brothers for $2.7 million.
• Low pricing and intensive marketing campaign fuels the growth of the company.