Topic: The Lalit Great Eastern

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TOPIC: THE LALIT NAME: NOBARUN BORAH

GREAT EASTERN SUBJECT: BASICS OF FRONT OFFICE-


1 (HOSM149)
ENROLLMENT NO.:A91928921002
INTRODUCTION
The Great Eastern Hotel (officially The Lalit Great Eastern Kolkata) is a colonial
era hotel in the Indian city of Kolkata (formerly Calcutta). The hotel was established
in 1840 or 1841; at a time when Calcutta, the seat of the East India Company, was
the most important city in India. Referred to as "the Jewel of the East" in its heyday,
Great Eastern Hotel hosted several notable persons visiting the city. After India's
independence in 1947, the hotel continued its business and later the state
government took over the management. In 2005 it was sold to a private company
and was reopened in November 2013 after an extensive renovation..
HISTORY
•The British brought modern hotels to Kolkata. The oldest
was John Spence's Hotel. Spence's, the first ever hotel in
Asia was opened to the public in 1830. The Great Eastern
Hotel was established in 1840 or 1841 by David Wilson as
the Auckland Hotel, named after 
George Eden, 1st Earl of Auckland, then Governor General
of India. Prior to opening the hotel, Wilson ran a bakery at
the same site. The hotel opened with 100 rooms and a
department store on the ground floor (Spence's Hotel,
established in 1830 but no longer in existence, is considered
to be the first major hotel in Calcutta). The Auckland was
expanded in the 1860s and its managing company renamed
from D. Wilson and Co. to Great Eastern Hotel Wine and
General Purveying Co. It was also amongst the first to have
an Indian on its board of directors, in 1859. It became the
Great Eastern Hotel in 1915. In 1883 the premises of the
hotel were electrified, thus probably becoming the first
hotel in India, to be illuminated by electricity.
• During its heyday, the hotel was known variously as the "Jewel of the East" and
the "Savoy of the East" and was prosaically described by Kipling in his short
story City of Dreadful Night. It was said of the hotel in 1883 that "a man could walk
in at one end, buy a complete outfit, a wedding present, or seeds for the garden,
have an excellent meal, a burra peg (double) and if the barmaid was agreeable,
walk out at the other end engaged to be married". The hotel has housed many
famous personalities including Nikita Khrushchev and Nikolai Bulganin ,
Elizabeth II, Mark Twain, Dave Brubeck and possibly Ho Chi Minh .The
management of the hotel was taken over by the state government in the 1970's
and continued operations for over 30 years .The state sold it to the private group
The Lalit Hotels, Palaces and Resorts in 2005. Until its closure for restoration in
2005, the hotel was the longest continuously operating hotel in Asia.
The hotel remained closed for a number of
years for extensive renovations. It reopened
with a soft launch as The Lalit Great
Eastern Hotel on 19 November 2013. The
building is registered as a heritage structure
and the renovations maintained essential
features of the building, such as its facade
and the grand staircase. The hotel has been
divided into three parts - Heritage I,
Heritage II and New Block.
THE LALIT GREAT
EASTERN KOLKATA
• Location:
• 1,2,3, Old Court House Street,
Dalhouses Square, Near Raj Bhavan,
Kolkata, West Bengal-700124.
• Tel:- +913344447777
• Email:- [email protected]
THE LALIT GREAT EASTERN KOLKATA

From Distance Time by Car


International airport 14km 40 minute
Howrah Station 3.6km 15 minute
Sealdah Station 4km 18 minute
Facilities
Swimming pool
High Speed Wifi
Spa Facility
Gym
Omm Shop
Room Details
Superior room new block – 56
Deluxe room new block – 36
Luxury room new block – 8
Legacy room legacy tower
(Heritage block/Old block) – 80
Legacy luxury room legacy tower
(Heritage block/Old block) -10
Legacy suite legacy tower
(Heritage block/Old block) -5
Duration of work


 Food
Food Production
Production –– 33 Week
Week

 Food
Food and
and Beverage
Beverage –– 77 Week
Week

 Housekeeping
Housekeeping –– 33 Week
Week

 Front
Front Office
Office –– 44 Week
Week
Food Production
• Areas
MAIN KITCHEN(CONTINENTAL/CHINESE/INDIAN/TANDOOR).
BANQUET KITCHEN.
BAKERY & CONFECTIONARY.
BUTCHERY.
STAFF CAFETERIA.
GARDMANGER.
• MAIN KITCHEN
• PREPARATION OF ALACARTE,
RESTAURANT BUFFET, IN-
ROOM DINNING ALL TYPES OF
ORDER &
• MALTICUISINE DISHES ARE
PREPARED HERE
• ALL TANDOOR ITEMS ALSO
PREPARED BY SPECIALISED
TANDOOR CHEF.
•BANQUET KITCHEN
•PREPARATION OF
MASS FOOD IS DONE.
•FROM THE STARTERS
TO DESSERT ARE
PREPARED HERE
DURING
EVENTS,WEDDING, ETC
• BAKERY & CONFECTIONERY
• GREAT SELACTION OF CAKES,
DIFFERENT TYPES OF BAKED
BREAD, VARITIES OF
PASTRIES,COOKIES, MOUSSE
• SIGNATURE DISHES OF BAKERY
SECTION- BLACK FOREST CAKE,
BELGIUM CHOCLATE CAKE,
GARLIC BREAD
• MISE-EN-PLACE OF
VEGETABLE WERE TAUGHT.
• DIFFERENT DAIRY PRODUCT
COMMISSAR WERE TAUGHT.
Y KITCHEN • BUTCHERY
• DIFFERENT CUTS OF MEAT
WERE TAUGHT.
• PREPARATION OF CHICKEN,
BEEF, STEAK WAS TAUGHT.
Food & Beverage
DEPARTMENT
• J & B OUTLET
• ALFRESCO RESTAURANT & COFFEE (24/7)
• THE BAKERY & WILLSON BAR
• THE LAGECY LOUNGE(SPECIALITY RETURANT)
• THE GREAT BALLROOM
• THE TEA LOUNGE
• IN-ROOM DINNING
• LOBBY LEVEL (68 COVERS)
• BUFFET:
• BREAKFAST: 7.00 AM TO 10.30 AM( BUFFET
PRICE: 800/- + TAX)
THE • LUNCH: 12.00 AM TO 03.00 PM(BUFFET
PRICE:1100/- + TAX)
ALFRESCO • DINNER: 07.00 PM TO 11.00 PM(BUFFET
COFFEE PRICE:1500/- + TAX)
• CUISINE: ALL DAY DINNING ( INTERNATION
SHOP CUISINE)
• RELAXED ATMOSPHERE
• COMFORTABLE SEATING AND LOUNGING
ALL DAY.
• FRIENDLDY SERVICE
• THIS OUTLET IS A PERFECT EXAMPLE
OF PICKING UP A SERVICE FROM THE
PAST & WEAVE IT FLAWLESSLY INTO
THE PERESENT.
• THE EQUIPMENT OF YORE & KNACKS,
THE ALONG WITH THE EXPOSED BRICK
BAKERY & MACHINARY CREATES AN ABSOLUTE
MAGIC IN THE DÉCOR.
WILSON • THE EXPENSIVE ALCOHOLIC AND NON-
ALCOHOLIC DRINKS ARE AVAILABLE
HERE. LIKE:- JOHNNIE WALKER (BLUE
LABLE), ROYAL SALUTE, LALIT
COCKTAIL,ETC.
GROUND LEVEL (45 COVERS)

INCLUDING PDR-8 COVERS


THE BREAKFAST (ENGLISH BREAKFAST)
BAKERY &
TIME: 07.00AM TO 10.30AM
WILSON
BRUNCH(SUNDAY): 10.30 AM TO 12.30 PM

PRICE- 2000 + TAX


• 2ND LEVEL
THE • 42 COVERS
• CUISINE-FRENCH, ITALIAN,
LEGACY MUGHLAI, THAI
LOUNGE • LUNCH & DINNER-12AM-11PM
• PRICE-1250 + TAX / 1500 + TAX
• THE BANQUET CAN
THE ACCOMMODATE UPTO 1000
GREAT GUSESTS AT A TIME
BALLROO • THE SERVICE IS ALLWAYS
FRIENDLY AND
M PROFESSIONAL
• FROM STEAMING TEA POTS TO
ACRUMPTIOUS SCONES, TEA
LOUNGE OFFERS A SELECTION OF
FINEST TEA FROM ESTATE SMALL
TEA BITES AND A VIVID SELECTION OF
LOUNGE DESSERTS SITUATED AT THE
LOBBY LEVEL.
• IT IS AN IDEAL PLACE TO UNWIND
WITH A RELAXING CUP OF TEA
OVER CASUAL CONVERSATION
TEA LOUNGE

GROUND LEVEL

26 COVERS

EVERY DAY 10.00 AM – 10.00 PM

PRICE- 1000-1500/-

CUISINE- SAVOURY,SWEET SELECTION


Housekeeping
Linen Room

Laundry

The
Department Of Control Desk

Housekeeping
Sewing Room

Housekeeping Store
Accommodation

In the hotel there are 195 guest room. The


hotel offers.

Superior, Deluxe, Luxury, Heritage, Luxury


heritage, Heritage Suite which are city view,
garden view, pool view.

Rooms are very comfortable gracious and


allow the guest comfortable stay in the hotel.
Area
Lobby
Front Office
Reception
Concierge
Bell desk
Business center
Lobby

Easy to access lift

Easy to access great ball room


Easy to access lobby level
restaurant
Reception

Provide guest service to the guest


with warm greeting

Deals or handle guest diplomacy

Provide guest information about the


hotel rooms and other information.
Concierge

Provide the guest 24/7 assistance

Bell desk

Receive the guest demands

Service of receiving and dispatching guest


luggage from room to car and vice versa .
THANK
YOU

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