Business marketing involves selling products and services to other businesses, governments, and institutions rather than individual consumers. Products sold through business marketing are often incorporated into other products or used to aid in business operations. Whether a product is for business or consumer use depends on who the intended consumer is and how the product will be used. Common business market customers include commercial firms acting as users, original equipment manufacturers, resellers, governments, and institutions.
Business marketing involves selling products and services to other businesses, governments, and institutions rather than individual consumers. Products sold through business marketing are often incorporated into other products or used to aid in business operations. Whether a product is for business or consumer use depends on who the intended consumer is and how the product will be used. Common business market customers include commercial firms acting as users, original equipment manufacturers, resellers, governments, and institutions.
Business marketing involves selling products and services to other businesses, governments, and institutions rather than individual consumers. Products sold through business marketing are often incorporated into other products or used to aid in business operations. Whether a product is for business or consumer use depends on who the intended consumer is and how the product will be used. Common business market customers include commercial firms acting as users, original equipment manufacturers, resellers, governments, and institutions.
Business marketing involves selling products and services to other businesses, governments, and institutions rather than individual consumers. Products sold through business marketing are often incorporated into other products or used to aid in business operations. Whether a product is for business or consumer use depends on who the intended consumer is and how the product will be used. Common business market customers include commercial firms acting as users, original equipment manufacturers, resellers, governments, and institutions.
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What is Business Marketing?
• In Business Marketing, the customers are
organizations. • Business markets are markets for products and services, from local to international, bought by: • Businesses • Government bodies • Institutions Purpose of Purchase • Incorporation: the purchased product becomes a part of another product. For example: 3M security glass for constructing a bus shelter • Use: to manufacture other products. For example: computer • Consumption: to aid in the normal operations of a business. For example: electricity, networking services • Resale: the product is acquired for resale without changing the form. For example: Bunnings warehouse sells Ryobi and Ozito brand tools. Consumer Product or Business Product?
The intended use of the product and the intended
consumer determines whether or not a product is a consumer product or a business product
If Mr. Clean is used by the ultimate consumer to
clean his/her house, it is a consumer product.
If Mr. Clean is being used to clean a hospital or a
university, it is a business product. Review Exercise Complete the following sentence by choosing the correct term. The following products are purchased for _________. (incorporation/consumption/use or resale) Business Market Customers • Commercial firms: Users, Original equipment manufacturers, Resellers
schools, universities, political parties, museums, labour unions, churches etc. Users
• Users purchase industrial products or services to
produce other goods or services that are, in turn, sold in the business or consumer markets. • The purchased products don’t become a part of the finished product but instead help to produce it. • Example: Toyota buys machines to produce cars that are sold to consumers and businesses. Toyota is a user. Original Equipment Manufacturers (OEMs)
Individuals and organizations that buy business
goods and incorporate them into the products that they produce for eventual sale to other producers or to consumers. E.g., Dell Resellers • Resellers purchase products and sell them to B2B customers. • They do not really change the physical product but they may add value by bundling products into systems and by offering several support services (such as advice, installation, maintenance and training Business and Consumer Markets Differs In: 1. Customers 2. Market demand 3. Buyer behavior 4. Buyer-seller relationship 5. Environmental influences (competition, political, legal) and 6. Marketing strategy (product, price, place, promotion) • Due to these differences, business marketers need to understand how demand for industrial products and services differs from consumer demand.