What Is Business Marketing

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What is Business Marketing?

• In Business Marketing, the customers are


organizations.
• Business markets are markets for products and
services, from local to international, bought by:
• Businesses
• Government bodies
• Institutions
Purpose of Purchase
• Incorporation: the purchased product becomes a part of
another product. For example: 3M security glass for
constructing a bus shelter
• Use: to manufacture other products. For example: computer
• Consumption: to aid in the normal operations of a business. For
example: electricity, networking services
• Resale: the product is acquired for resale without changing the
form. For example: Bunnings warehouse sells Ryobi and Ozito
brand tools.
Consumer Product or
Business Product?

 The intended use of the product and the intended


consumer determines whether or not a product is a
consumer product or a business product

 If Mr. Clean is used by the ultimate consumer to


clean his/her house, it is a consumer product.

 If Mr. Clean is being used to clean a hospital or a


university, it is a business product.
Review Exercise
Complete the following sentence by choosing the correct term.
The following products are purchased for _________.
(incorporation/consumption/use or resale)
Business Market Customers
• Commercial firms: Users, Original equipment
manufacturers, Resellers

• Governments: Local, State and Federal

• Institutions: hospitals, nursing homes, blood banks,


schools, universities, political parties, museums,
labour unions, churches etc.
Users

• Users purchase industrial products or services to


produce other goods or services that are, in turn, sold
in the business or consumer markets.
• The purchased products don’t become a part of the
finished product but instead help to produce it.
• Example: Toyota buys machines to produce cars that
are sold to consumers and businesses. Toyota is a user.
Original Equipment Manufacturers (OEMs)

Individuals and organizations that buy business


goods and incorporate them into the products
that they produce for eventual sale to other
producers or to consumers. E.g., Dell
Resellers
• Resellers purchase products and sell them to B2B customers.
• They do not really change the physical product but they may add
value by bundling products into systems and by offering several
support services (such as advice, installation, maintenance and
training
Business and Consumer Markets Differs In:
1. Customers
2. Market demand
3. Buyer behavior
4. Buyer-seller relationship
5. Environmental influences (competition, political, legal) and
6. Marketing strategy (product, price, place, promotion)
• Due to these differences, business marketers need to
understand how demand for industrial products and
services differs from consumer demand.

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