03 Automated Insight (Managing SW Risk) v3

Don’t Wait For Your Projects
To Fall Behind Schedule …

Visibility, Control and Early Detection @ CAI
Today We Will Investigate
 CAI – Past & Present
– Competitive Advantage
 Our Defining Moment

– The Next Steps

 Product Demonstration
 Wrap-Up
CAI – The Past and Present
 CAI started as a Time & Materials
placement company
 Since 1986 CAI grew from 100 to 2000+

associates
 Over 40 offices world-wide

 Charted “Competitive Advantage”
Course
– New Applications Development
– Application Maintenance Support
Competitive Advantage Path
Forward
 The evaluation, implementation and
utilization of tools and methodologies
(Project and Process Management)
 Implementation of New Development

and Maintenance Methodologies (CAI
Centric)
 Wrote and implemented CAI’s Process

Manager (Tracer) and started to run
projects by the numbers
CAI the Past 10 Years
 Completed Over 350 New Application
Development Projects
 Deployed Over 50 Managed

Maintenance Teams
 Completed Over 2m Billable Hours of

Supplemental Support Provided
 Achieved the Complete Annihilation of

Project Risk @ CAI
CAI’s Defining Risk Moment
 Awarded a large applications
development project
– Assigned our best Project Manager
– Implemented our methodology
– Implement our tools
– Great Oversight: CAI and Customer
 Bad “All of a Sudden” – Project, CAI,

and the Customer @ Risk
What Did We Do Next ?
 After we identified our team of and
increased our budget and made
corrections
– We performed an extensive Post-mortem on the
project to determine how the project unraveled
• Inherent schedule flaws
• Filtered Communications (In Team)
• Limited Communication (Cross Team)
• Requirements Inflation
• Employee Turnover
• Specification Breakdown
• Poor Productivity
– Rate of Change Not Type of Change
Core Cause of the Risks ….
More Importantly …
How People Feel !!
How People Think !!
So What Next ?
 Looked into establishing a company-wide
PMO … wouldn’t solve the problem we had
 Investigated Portfolio Management Tools …

not a portfolio problem
 Only possible solution “Build Our Own” …

Nothing in the market fit
– Did not follow traditional risk analysis
– Learning tool: Changes over time and supplies insight
– Best answers for questions we have or questions we
will come up with based on trends and improving
practices
The Solution
 Authoring Tool  Analysis Engine
– Assessments – Provides Insight
– Project Types – Identifies Potential
– Project Information Risks
– Key Performance – Scores the
Indicators Assessments
– Rules – Proposes Corrective
Action
 Project Diary  Visibility

– Collect Data – Executive Dashboard
– Knowledge by Phase – KPI Alerts
– Reminders – Summary and
– Issues Management Detailed Reporting
by Project
Without additional overhead or programming support …
Schedule
GQM
Assessments
Act Review
Plan
Study Assessmentsand
Do
PMProcessLoop KPI’s
Assessment
Questions
KeyPerformance EstablishProject
Info Project Learning

Indicators
andAdjustments
AssignProject
Management
DefineProject Manager
ProcessLoop
Types
Insight
Post Project
Adjustments& Review-Team Oversight Process

KnowledgeShare
Post Project
NeverAgain’sand
Review-Peers
Must Do’s
Lets See
Insight in
Action
"Thepower todiscernthetruenatureof thesituation."
The Industry
Overall
– Poor stakeholder satisfaction
Time & Cost
– 19% Failed: Never completed
– 46% Challenged: Over-budget / past deadline
Only 35% Succeeded: On-time/on-budget
Function
– Projects delivered with an average of 67% desired
functionality
CAI compared to the industry …

Better than the industry but not as good as we
want to be.
At CAI Risk Analysis is not optional !!!
The Deployment Schedule
Deployed Since Release 2.1
 25 Project Teams – 100 Assessors
Phase 2 of Deployment (March 2008)
 1200 Associates (Staff Augmentation)
Phase 3 of Deployment
 12 MM Teams
Phase 4 of Deployment
 Help Desk
– Internal Support
– Customer Support
What is AI Doing for CAI …
 Every project
– no matter what size is clearly visible
– has a minimum level of best practices
evaluation compliance
High
Impact
– is compared to defined “norms”
Low
– must respond to a “Risk Assessment” profile
system and be reviewed
Difficult Easy
– has SME “contact”, “advice”, and Implementation
“involvement”
 The profile and history of every project is stored

and categorized for comparative learning
 Lessons learned and updated best practices
enable a mentoring capability
"Thepower todiscernthetruenatureof thesituation."

03 Automated Insight (Managing SW Risk) v3

Uploaded by

Copyright:

Available Formats

03 Automated Insight (Managing SW Risk) v3

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

03 Automated Insight (Managing SW Risk) v3

Uploaded by

Copyright:

Available Formats

Don’t Wait For Your Projects

To Fall Behind Schedule …

 Our Defining Moment

 Since 1986 CAI grew from 100 to 2000+

 Over 40 offices world-wide

 Implementation of New Development

 Wrote and implemented CAI’s Process

 Deployed Over 50 Managed

 Completed Over 2m Billable Hours of

 Achieved the Complete Annihilation of

 Bad “All of a Sudden” – Project, CAI,

 Investigated Portfolio Management Tools …

 Only possible solution “Build Our Own” …

 Project Diary  Visibility

Info Project Learning

Adjustments& Review-Team Oversight Process

CAI compared to the industry …

 The profile and history of every project is stored

You might also like