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    1.1 Understanding Business Communication

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    Syed Zubair Ali
    The document discusses key aspects of effective business communication. It outlines how communication benefits problem solving, decision making, productivity and other important business functions. It also discusses what employers expect in communication skills like organizing ideas, expressing information, and communicating with diverse groups. Finally, it covers communication channels, ethics, audience focus, feedback and other best practices for business communication.

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    1.1 Understanding Business Communication

    Uploaded by

    Syed Zubair Ali
    105 views12 pages
    The document discusses key aspects of effective business communication. It outlines how communication benefits problem solving, decision making, productivity and other important business functions. It also discusses what employers expect in communication skills like organizing ideas, expressing information, and communicating with diverse groups. Finally, it covers communication channels, ethics, audience focus, feedback and other best practices for business communication.

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    Understanding Business Communication

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    The document discusses key aspects of effective business communication. It outlines how communication benefits problem solving, decision making, productivity and other important business functions. It also discusses what employers expect in communication skills like organizing ideas, expressing information, and communicating with diverse groups. Finally, it covers communication channels, ethics, audience focus, feedback and other best practices for business communication.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    105 views12 pages

    1.1 Understanding Business Communication

    Uploaded by

    Syed Zubair Ali
    The document discusses key aspects of effective business communication. It outlines how communication benefits problem solving, decision making, productivity and other important business functions. It also discusses what employers expect in communication skills like organizing ideas, expressing information, and communicating with diverse groups. Finally, it covers communication channels, ethics, audience focus, feedback and other best practices for business communication.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 12

    Understanding Business

    Communication in
    Today’s Workplace

    09/27/21 Chapter 1 - 1
    Communication Benefits

    Problem Solving Business Relationships

    Decision Making Promotional Messages

    Productivity Images and Brands

    Work Flow Audience Response


    09/27/21 Chapter 1 - 2
    Effective Communication

    Practical
    Practical Factual
    Factual

    Concise
    Concise Clear
    Clear Persuasive
    Persuasive

    09/27/21 Chapter 1 - 3
    What Employers Expect
     Organizing ideas and information
     Expressing ideas and information
     Reading and listening effectively
     Communicating with diverse groups
     Using communication technology
    09/27/21 Chapter 1 - 4
    What Employers Expect
     Writing and speaking effectively
     Applying business etiquette
     Communicating ethically
     Obeying regulations and guidelines
     Using time productively
    09/27/21 Chapter 1 - 5
    Communication Process
    1 8 7
    Sender
    Sender Audience
    Audience Audience
    Audience
    Has
    Has an
    an Idea
    Idea Sends
    Sends Feedback
    Feedback Reacts
    Reacts to
    to Message
    Message

    2 6
    Sender
    Sender Audience
    Audience
    Encodes
    Encodes the
    the Idea
    Idea Decodes
    Decodes Message
    Message

    3 4 5
    Sender
    Sender Sender
    Sender Audience
    Audience
    Produces
    Produces Message
    Message Transmits
    Transmits Message
    Message Receives
    Receives Message
    Message

    09/27/21 Chapter 1 - 6
    Usage of Business Communication Channels

    Writing
    9%

    Receiving
    Sending

    Speaking Listening
    30% 45%

    Reading
    16%

    September 27, 2021 Chapter


    Business
    2-7
    Communication
    Communication Skills

    Ethical Communication Constructive Feedback

    Audience-Centered
    Business Etiquette
    Approach

    Intercultural Sensitivity Technology Skills

    09/27/21 Chapter 1 - 8
    Ethical Communication

    True in Every Sense

    Includes Relevant Information

    Not Deceptive in Any Way

    09/27/21 Chapter 1 - 9
    Unethical Communication

    Unethical
    Unethical Practices
    Practices

    Selective
    Selective Falsifying
    Falsifying Distorting
    Distorting
    Plagiarism
    Plagiarism Misquoting
    Misquoting Numbers
    Numbers Visuals
    Visuals

    09/27/21 Chapter 1 - 10
    Audience-Centered Approach

    Focus
    Focus on
    on the
    the Audience
    Audience

    Care
    Care About
    About the
    the Audience
    Audience

    Respect
    Respect the
    the Audience
    Audience

    09/27/21 Chapter 1 - 11
    Feedback in the Workplace

    Constructive
    Constructive Destructive
    Destructive
    Feedback
    Feedback Feedback
    Feedback

    Process Focused
    Process Focused Personal Attacks
    Personal Attacks

    Outcome Focused
    Outcome Focused Unclear Guidelines
    Unclear Guidelines

    09/27/21 Chapter 1 - 12

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