5C Analysis

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• JP Morgan Chase – ranked in top 2 credit card issuance with a strong network

spread over US
• In 2016, Chase Sapphire Reserve launched to change the perception of how a
credit card is viewed, forecasted target of 12 months was met within 2 weeks of
the launch
• Secured revenue of $44.9 billion and net income of $9.7 billion in 2016

Company
• After the launch in 2016, it is time for • Younger and emerging affluent
renewal of credit cards which will help to consumer segment
establish the long-term relationship with • People of society interested in travel,
customer and generate higher customer Context Customer dining and experiences.
lifetime value. • Millennials who want to be viewed as
• Sapphire Reserve credit card’s value 5 C Analysis interesting, not rich.
proposition needs to be continuously
improved to be the number one choice of
credit card for millennials
Collaborator
Competitors
s

• Engaged with relevant Influencers to • Amex, Citigroup, Capital One, Bank of


spread word within communities America and Discover
• Partnered with celebrities like Nigel • Competitors are continually fine tuning their
Baker, Kelly Wearstler and Chrissy product to match with the Sapphire
Teigen to generate large scale reach Reserve’s competitive edge
• Video content site like VOX Media

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