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    BM4060 Ica 2.2

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    Mira Zaffira
    The document summarizes the impact of technology on the travel industry due to COVID-19. It discusses how technology provides convenience through online sales, contactless payments, and virtual access to documents. It also allows businesses to reach more potential customers through live streaming, social media posts, and influencer marketing. However, the travel industry has become more dependent on technology and the costs of maintaining and updating technology can be burdensome for small businesses. The document recommends continued use of contactless payments, AI chatbots, AI robots, and advertisements to help businesses thrive post-COVID while leveraging the benefits of technology adoption during the pandemic.

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    BM4060 Ica 2.2

    Uploaded by

    Mira Zaffira
    30 views17 pages
    The document summarizes the impact of technology on the travel industry due to COVID-19. It discusses how technology provides convenience through online sales, contactless payments, and virtual access to documents. It also allows businesses to reach more potential customers through live streaming, social media posts, and influencer marketing. However, the travel industry has become more dependent on technology and the costs of maintaining and updating technology can be burdensome for small businesses. The document recommends continued use of contactless payments, AI chatbots, AI robots, and advertisements to help businesses thrive post-COVID while leveraging the benefits of technology adoption during the pandemic.

    Original Title

    BM4060 ICA 2.2 (1)

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    The document summarizes the impact of technology on the travel industry due to COVID-19. It discusses how technology provides convenience through online sales, contactless payments, and virtual access to documents. It also allows businesses to reach more potential customers through live streaming, social media posts, and influencer marketing. However, the travel industry has become more dependent on technology and the costs of maintaining and updating technology can be burdensome for small businesses. The document recommends continued use of contactless payments, AI chatbots, AI robots, and advertisements to help businesses thrive post-COVID while leveraging the benefits of technology adoption during the pandemic.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    30 views17 pages

    BM4060 Ica 2.2

    Uploaded by

    Mira Zaffira
    The document summarizes the impact of technology on the travel industry due to COVID-19. It discusses how technology provides convenience through online sales, contactless payments, and virtual access to documents. It also allows businesses to reach more potential customers through live streaming, social media posts, and influencer marketing. However, the travel industry has become more dependent on technology and the costs of maintaining and updating technology can be burdensome for small businesses. The document recommends continued use of contactless payments, AI chatbots, AI robots, and advertisements to help businesses thrive post-COVID while leveraging the benefits of technology adoption during the pandemic.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 17

    BM4060

    Business Communication
    Essentials ICA 2
    Presentation by: Xin Hui, Shermaine, Shanice & Mira (Group 2)
    Table of Contents

    01 02
    Introduction Impact of Technology on
    Business & Travel Sector

    03 04
    Recommendations Conclusions
    01
    Introduction
    Introduction

    • Chosen Business Sector: Travel

    • Due to Covid-19, the travel industry has been heavily


    affected as there are global travel restrictions to curb with
    the virus

    • Decline in tourist arrivals and tourism receipts


    Introduction

    • Technology plays an important role in travel and tourism


    • Technology in hotels and entertainment attractions
    02
    Impact of Technology
    on Travel Industry &
    Business
    1) Provides Convenience

    • Increase in online sales and digital content consumption

    • Contactless payment

    • Access documents virtually


    o Google Docs

    • Communication between people made easier


    o Work meetings through Zoom
    2) Reach out to more potential customers

    Hotels
    • Live streaming on social media platforms
    o Celebrity performances

    • Celebrity/Influencer endorsements
    • Social Media posts
    • This can lead to increase in profits
    2) Reach out to more potential customers

    Tourism
    3) More dependent on technology

    ● More access to video conferencing platforms 


    ● More dependent on AI-enabled concierges to reduce
    contact
    ● AI Robots/technology can “replace” some jobs
    ● Employees can be laid off
    4) Costly to maintain and update

    • Technology itself can be very expensive


    • Small businesses can be affected if they do not make any profit
    • Example: Self-checkout Kiosk

    o If the machine malfunctions, the cost can take up a huge part of the expenses
    03
    Recommendations
    Recommendations

    • Contactless payments (provides convenience)


    • AI Chatbots (provides convenience)
    • Use AI robots in stores or restaurants (more dependent on technology)
    • Create advertisements (reach out to more potential customers)
    04
    Conclusion
    In conclusion...

    Since most services have shifted online and businesses have turned to technology for daily
    operations due to Covid-19, people are being more accustomed to technology.

    Despite the negative impacts that technology brings, the positive impacts could help businesses
    to continue thriving.

    This means that businesses can continue using the technology they have adopted post Covid-19.
    References

    Annex A
    https://www.visitsingapore.com/editorials/covid19-guide/smart-tech-seamless-travel/ 
    Annex B
    https://theculturetrip.com/asia/south-korea/articles/get-your-geek-on-at-these-south-korean-tech-attractions/
    Annex C
    https://www.bbc.co.uk/bitesize/guides/z4bjjhv/revision/6
    Annex D
    https://www.weforum.org/agenda/2020/04/10-technology-trends-coronavirus-covid19-pandemic-robotics-telehealth/
    Annex E
    https://www.paymentsdive.com/ex/mpt/news/seoul-light-rail-system-pilots-face-recognition-ticketing/?
    Annex F
    https://www.revfine.com/travel-and-tourism/
    Annex G 
    https://www.stb.gov.sg/content/stb/en/trade-events-and-resources/harnessing-technology-to-emerge-stronger-post-covid-.html  
    Annex H
    https://opengovasia.com/innovation-and-technology-contributes-to-growth-in-singapore-tourism-sector/
    Annex I
    https://www.futuretravelexperience.com/2020/07/changi-airport-introduces-new-contactless-and-cleaning-innovations/
    Annex J
    https://singaporediscovers.life.gov.sg/
    Thank You!

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