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    CCS Troubleshooting Guide

    Uploaded by

    Shikarin Kita
    The document provides troubleshooting solutions for common issues with the CCS (Computerized Canvassing System) used in Philippine elections. It describes solutions for incorrect date and time, election not being activated, screen freezing, no transmission received, inability to generate COC (Certificate of Canvass), inability to lower threshold, unsuccessful backup process, main CCS failure, and corrupted USB tokens. The document instructs users to check connections and settings, reboot or re-launch systems, use backup devices, call NTSC (National Technical Support Center) for passwords, and refer to contingency procedures if the initial solutions don't resolve the problem.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    CCS Troubleshooting Guide

    Uploaded by

    Shikarin Kita
    86 views12 pages
    The document provides troubleshooting solutions for common issues with the CCS (Computerized Canvassing System) used in Philippine elections. It describes solutions for incorrect date and time, election not being activated, screen freezing, no transmission received, inability to generate COC (Certificate of Canvass), inability to lower threshold, unsuccessful backup process, main CCS failure, and corrupted USB tokens. The document instructs users to check connections and settings, reboot or re-launch systems, use backup devices, call NTSC (National Technical Support Center) for passwords, and refer to contingency procedures if the initial solutions don't resolve the problem.

    Original Title

    3. CCS Troubleshooting Guide

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    The document provides troubleshooting solutions for common issues with the CCS (Computerized Canvassing System) used in Philippine elections. It describes solutions for incorrect date and time, election not being activated, screen freezing, no transmission received, inability to generate COC (Certificate of Canvass), inability to lower threshold, unsuccessful backup process, main CCS failure, and corrupted USB tokens. The document instructs users to check connections and settings, reboot or re-launch systems, use backup devices, call NTSC (National Technical Support Center) for passwords, and refer to contingency procedures if the initial solutions don't resolve the problem.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    86 views12 pages

    CCS Troubleshooting Guide

    Uploaded by

    Shikarin Kita
    The document provides troubleshooting solutions for common issues with the CCS (Computerized Canvassing System) used in Philippine elections. It describes solutions for incorrect date and time, election not being activated, screen freezing, no transmission received, inability to generate COC (Certificate of Canvass), inability to lower threshold, unsuccessful backup process, main CCS failure, and corrupted USB tokens. The document instructs users to check connections and settings, reboot or re-launch systems, use backup devices, call NTSC (National Technical Support Center) for passwords, and refer to contingency procedures if the initial solutions don't resolve the problem.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 12

    CCS

    Basic Troubleshooting
    April 1-2, 3-4, 10-11, 2019
    (THE ORIENTAL RESORTS HOTEL)
    CCS Troubleshooting
    ISSUE:
    Incorrect Date and Time
    SOLUTION:
    1. Make sure the transmission device is already connected
    before turning on of the CCS laptop.
    2. If no.1 did not work, click the settings icon and select
    SETTING DATE and TIME
    3. Contact the NTSC for the OTP and adjust the date and
    time.
    4. Refer to Contingency procedures

    2
    CCS Troubleshooting
    ISSUE:
    X Election Not Activated/Unable to Initialize

    SOLUTION:
    1. Check the date and time and the information of CCS
    2. Perform Initialization/Master Switch
    3. Insert the USB tokens are properly inserted
    4. Check the usernames and token passwords entered are
    correct
    5. Refer to Contingency procedures

    3
    CCS Troubleshooting
    ISSUE:
    The CCS screen freeze

    SOLUTION:
    1. Click the chrome browser icon to close and click
    again the chrome browser icon to re-launch the system
    2. Try to shutdown or reboot the laptop properly
    3. Refer to Contingency procedures

    4
    CCS Troubleshooting

    ISSUE:
    No transmission received
    SOLUTION:
    1. Make sure the CCS is connected to the electoral
    network and click REFRESH icon
    2. Make sure the transmission device is properly inserted
    (repeat step no.1)
    3. If the main transmission device is not working, replace
    with backup trans. Device (or other TD peripherals)
    4. Refer to Contingency procedures
    5
    CCS Troubleshooting

    ISSUE:
    The COC cannot be generated

    SOLUTION:
    1. Make sure 100% of transmission is received
    2. If not, Lowering of Threshold must be executed
    3. Canvass Report is already generated
    4. Refer to Contingency procedures

    6
    CCS Troubleshooting

    ISSUE:
    Cannot Lower Threshold

    SOLUTION:
    1. Call the NTSC for the generated password and
    instructions on how to execute it properly
    2. Make sure the password entered is correct
    3. Refer to Contingency procedures or call NTSC for
    technical assistance

    7
    CCS Troubleshooting

    ISSUE:
    Backup process unsuccessful

    SOLUTION:
    1. Perform the Canvassing procedure first
    2. Make sure the CD is inserted. If not working, use the
    backup CD
    3. Refer to Contingency procedures

    8
    CCS Troubleshooting
    ISSUE:
    Main CCS failed
    SOLUTION:
    1. Eject the backup SD card properly by using the
    EXTRACT icon
    2. Insert the SD card into the contingency laptop and
    click RECOVERY under Settings icon in the taskbar
    3. Call NTSC for the OTP and follow the instructions on
    the screen
    4. Refer to Contingency procedures
    9
    CCS Troubleshooting
    ISSUE:
    Main CCS failed
    SOLUTION:
    1. Eject the backup SD card properly by using the
    EXTRACT icon
    2. Insert the backup SD card into the contingency laptop
    and click RECOVERY under Settings icon in the
    taskbar
    3. Call NTSC for the OTP and follow the instructions on
    the screen
    4. Refer to Contingency procedures
    10
    CCS Troubleshooting
    ISSUE:
    Corrupted USB tokens
    SOLUTION:
    1. Click on TOKEN RECOVERY icon under the Settings
    icon in the taskbar
    2. Call NTSC for the OTP
    3. Follow the instructions displayed on the screen
    4. Refer to Contingency procedures

    11
    thanks!
    ANY
    QUESTIONS?

    24

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