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    Team 5 - High-Style Business Rentals

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    Quân Huni
    Trang and Ly, two businesswomen on a business trip, were frustrated with the apartment they rented at ABC Hotel as it did not match the advertisement. Trang called the customer care department and requested a meeting with the manager to complain. At the meeting, Trang complained that the apartment was too small, dark, and lacked enough furniture. She also said the internet cost was too expensive. The manager agreed to move them to a brighter, more comfortable apartment with cheaper internet.

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    Team 5 - High-Style Business Rentals

    Uploaded by

    Quân Huni
    218 views12 pages
    Trang and Ly, two businesswomen on a business trip, were frustrated with the apartment they rented at ABC Hotel as it did not match the advertisement. Trang called the customer care department and requested a meeting with the manager to complain. At the meeting, Trang complained that the apartment was too small, dark, and lacked enough furniture. She also said the internet cost was too expensive. The manager agreed to move them to a brighter, more comfortable apartment with cheaper internet.

    Original Description:

    ko co gi

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    Trang and Ly, two businesswomen on a business trip, were frustrated with the apartment they rented at ABC Hotel as it did not match the advertisement. Trang called the customer care department and requested a meeting with the manager to complain. At the meeting, Trang complained that the apartment was too small, dark, and lacked enough furniture. She also said the internet cost was too expensive. The manager agreed to move them to a brighter, more comfortable apartment with cheaper internet.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    218 views12 pages

    Team 5 - High-Style Business Rentals

    Uploaded by

    Quân Huni
    Trang and Ly, two businesswomen on a business trip, were frustrated with the apartment they rented at ABC Hotel as it did not match the advertisement. Trang called the customer care department and requested a meeting with the manager to complain. At the meeting, Trang complained that the apartment was too small, dark, and lacked enough furniture. She also said the internet cost was too expensive. The manager agreed to move them to a brighter, more comfortable apartment with cheaper internet.

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    You are on page 1of 12

    TEAM 5

    1. Pham Minh Quan-Story Teller

    2. Le Khanh Huyen-Customer Care Department

    3. Lam Thi Huyen Trang-Customer

    4. Do Khanh Ly-Customer

    5. Nguyen Thi Quynh Phuong-Manager


    ABC Hotel
    Background
    Trang and Ly are two businesswomen on a
    business trip abroad.
    They rented an apartment at ABC Hotel.
    After 3-day experience, they get frustrated
    that the apartment they rented doesn’t look
    like it was advertised.
    Trang and Ly are talking about their experience in
    the apartment in ABC Hotel.
    Then, Trang calls the Customer Care Department
    to request to make appointment with the
    Manager of ABC Hotel.
    ABC
    HOTEL
    Trang complains with the Manager about her
    dissatisfaction
    Small and
    dark

    Not
    enough
    furniture

    The
    Internet’s
    cost is so
    expensive
    She wants to rent a new apartment that is
    Brighter

    More
    comfortable

    expensive than 10
    dollars per day

    the cost of Internet is


    cheaper more 6
    dollars an hour
    In conclusion, to easily solve customer’s problems as a High-
    Style Business Rentals Manager, we should:
    + Organize a meeting to understand customer’s complaints
    clearly.
    + Apologize to the customers for having had such unwilling
    experiences.
    + Reach an agreement on the new apartment’s quality and
    reasonable price which benefits both sides.
    12

    THANKS!
    Any questions?

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