Scribd Logo
Upload

Welcome to Scribd!

  • 76 views

    Making An Appoinment and Reservation by Call

    Uploaded by

    Alifudin Firdaus
    This document provides information on making appointments and reservations by phone, including vocabulary, telephone etiquette, and common expressions. It defines the terms "reservation" and "appointment" and gives examples of formal vs informal appointments. It lists polite behaviors for phone calls and provides sample dialog for making an appointment, responding to a call, clarifying misunderstandings, and booking reservations.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd

    Making An Appoinment and Reservation by Call

    Uploaded by

    Alifudin Firdaus
    76 views6 pages
    This document provides information on making appointments and reservations by phone, including vocabulary, telephone etiquette, and common expressions. It defines the terms "reservation" and "appointment" and gives examples of formal vs informal appointments. It lists polite behaviors for phone calls and provides sample dialog for making an appointment, responding to a call, clarifying misunderstandings, and booking reservations.

    Original Description:

    PPT

    Original Title

    Making an Appoinment and Reservation by call

    Copyright

    © © All Rights Reserved

    Available Formats

    PPT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document provides information on making appointments and reservations by phone, including vocabulary, telephone etiquette, and common expressions. It defines the terms "reservation" and "appointment" and gives examples of formal vs informal appointments. It lists polite behaviors for phone calls and provides sample dialog for making an appointment, responding to a call, clarifying misunderstandings, and booking reservations.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    76 views6 pages

    Making An Appoinment and Reservation by Call

    Uploaded by

    Alifudin Firdaus
    This document provides information on making appointments and reservations by phone, including vocabulary, telephone etiquette, and common expressions. It defines the terms "reservation" and "appointment" and gives examples of formal vs informal appointments. It lists polite behaviors for phone calls and provides sample dialog for making an appointment, responding to a call, clarifying misunderstandings, and booking reservations.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    You are on page 1of 6

    Chapter 6

    Making an appoinment
    and reservation by call
    Vocabulary
    Examples:
    reservation appointment

    an arrangement that you make an arrangement to meet


    with a restaurant, hotel or travel someone at a particular time and
    agent so they hold a table, place
    room or seat for use at a certain Formal appointment: business
    time in the future setting
    Informal appointment:
    appointment with a doctor
    Telephone Etiquette
    Examples:
    1. Say hello and let the caller 3. Speak in a polite tone.
    know the speaker or the
    phone owner.
    4. If it’s your first call, introduce
    2. Don’t let the caller wait long. yourself and tell the receiver
    If the receiver is unavailable, how you got the number
    offer to leave a message.

    5. Bid farewell before hanging


    up the phone
    Expressions
    Examples:
    Making a Call Responding to a Call

    • Hello. May I speak to…. • Speaking. Who is this?


    • Good morning. Is this…? • (Name of receiver). Who is
    • Good morning. (Name) calling please?
    speaking. May I speak to…? • Good morning. This is….
    • Would you hold the line a
    moment, please?
    Expressions
    Examples:
    When You Can’t Hear When You Don’t Understand

    • Sorry? • I’m sorry. I don’t understand.


    • Pardon? • Sorry, but I still don’t
    • I can’t hear you. understand.
    • Please speak up. • Please speak slower.
    • You’re speaking too quickly.
    Expressions
    Examples:
    Making an Appointment Making a Reservation

    • Hello, I’d like to make an • Good afternoon. I’d like to


    appointment with an make a reservation for
    accountant. tonight, please.
    • Good morning. I’d like to see • Can I book a table for two for
    the dentist. lunch on Friday?
    • Do you have rooms for a
    family of four for tomorrow
    night, please

    You might also like