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    Atta Aljazzar - Rn. BSN - MSN

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    MohammedAAl-HaddadAbo-alaa
    Quality management has evolved over time from individual craftspeople controlling quality to modern total quality management approaches. In the early 1900s, foremen took responsibility for quality during mass production. Later, inspectors checked quality after production. In the 1950s-60s, experts like Deming and Juran influenced Japanese companies to emphasize statistical process control and quality circles. By the 1970s, total quality management involved all departments and employees in quality. Modern approaches utilize statistical software and focus on design, suppliers, and customer satisfaction.

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    Atta Aljazzar - Rn. BSN - MSN

    Uploaded by

    MohammedAAl-HaddadAbo-alaa
    15 views13 pages
    Quality management has evolved over time from individual craftspeople controlling quality to modern total quality management approaches. In the early 1900s, foremen took responsibility for quality during mass production. Later, inspectors checked quality after production. In the 1950s-60s, experts like Deming and Juran influenced Japanese companies to emphasize statistical process control and quality circles. By the 1970s, total quality management involved all departments and employees in quality. Modern approaches utilize statistical software and focus on design, suppliers, and customer satisfaction.

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    Quality management has evolved over time from individual craftspeople controlling quality to modern total quality management approaches. In the early 1900s, foremen took responsibility for quality during mass production. Later, inspectors checked quality after production. In the 1950s-60s, experts like Deming and Juran influenced Japanese companies to emphasize statistical process control and quality circles. By the 1970s, total quality management involved all departments and employees in quality. Modern approaches utilize statistical software and focus on design, suppliers, and customer satisfaction.

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    15 views13 pages

    Atta Aljazzar - Rn. BSN - MSN

    Uploaded by

    MohammedAAl-HaddadAbo-alaa
    Quality management has evolved over time from individual craftspeople controlling quality to modern total quality management approaches. In the early 1900s, foremen took responsibility for quality during mass production. Later, inspectors checked quality after production. In the 1950s-60s, experts like Deming and Juran influenced Japanese companies to emphasize statistical process control and quality circles. By the 1970s, total quality management involved all departments and employees in quality. Modern approaches utilize statistical software and focus on design, suppliers, and customer satisfaction.

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    of 13

    QUALITY

    MANAGEMENT
    FOR HEALTH CARE
    DELIVERY
    Atta Aljazzar
    RN. BSN.MSN.
    Introduction to Quality Management

    • Ifwe look at construction of


    the pyramid, Greek ancient
    arts, crafts, and architectures,
    Roman-built cities,
    • it clearly demonstrates
    artists and engineers
    commitment for achieving
    the excellence in quality.
    • Until 1800, small group of
    individuals primarily did
    production of goods and services.
    • These small groups were often
    family businesses.
    • Thus, the standard of quality was
    controlled and set by individual
    who was in turn also responsible
    for producing the item.
    • From early 1900s to 1920, a second
    phase evolved, which called the
    ‘Foreman Quality Control’ period.
    • In this phase, the concept of mass
    production with little emphasis on
    personal accomplishment at work
    place was introduced.
    • Supervisors are responsible to
    ensuring that quality was achieved.
    • Foremen or supervisors controlled
    the quality of the product.
    • The period of 1920 to 1940 saw the next
    phase of quality.
    • This phase was so-called ‘Inspection
    Quality Control’. With more complicated
    products and processes it became
    impossible for to keep close watch over
    individual stages of operation.
    • Inspectors were assigned to check the
    quality of a product after processing.
    • Individual product standards were set and
    any discrepancies between standard and
    actual product features was reported.
    Defective items were set aside as scrap.
    • Japan after World War II, embraced the new
    philosophy wholeheartedly.
    • Edwards Deming was invited to Japan during
    1950, and Japanese engineers were convinced
    about the importance of statistical quality
    control as a means to gaining competitive
    advantage in world economy.
    • Another quality guru, J. M. Juran, visited Japan
    in 1954 and further impressed upon the
    strategic role that management plays to achieve
    end quality.
    • Thus, they started to develop strong
    commitment to train and educate their
    employees on statistical process control.
    • The next phase of quality during 1960 is
    known as Total Quality Control.
    • An important feature during this phase
    was involvement of several departments
    and personnel in the quality development
    process.
    • Prior to this period, the attitude was
    quality is the responsibility of the
    inspection.
    • In 1960s, there was a change in this
    attitude.
    • Employees began to understand that
    each department within an organization
    has a contribution to build quality in an
    • Concept of zero defects, which encircle
    around achieving productivity through
    worker involvement, emerged during
    this period.
    • With more or less same underlying
    philosophy, quality circles were
    introduced in many Japanese
    industries.
    • The concept of quality circles is based
    on participative or team work style of
    management.
    • It believes that quality and
    productivity can be achieved through
    informal group discussion, decision,
    and pertinent action.
    • 1970 is the phase of ‘Total
    Quality Management’. This
    phase involved the
    participation of everyone in
    the organization, from the
    operator to supervisor,
    manager, and even the chief
    executive officer. Quality was
    responsibility of every
    individual.
    • During 1980s, various quality control
    and statistical software came into the
    market.
    • The notion of a total quality
    management increased the emphasis
    on supplier’s quality, product design,
    quality assurance.
    • In 1989, Motorola started the Six
    Sigma initiative, a quality philosophy
    driven by statistical approach for
    decision making, which within 10
    years was sincerely adopted by
    various other companies.
    Defination of quality

    • Quality’ can be defined as a standard


    measure of how well a product or service
    conforms to the specified standards, so as
    to meet the customer requirements.
    • Quality has been defined by various
    quality gurus.
    • Juran defined quality as ‘fitness for use’ in
    1974.
    • Crosby, in 1979, defined the quality as
    ‘conformance to requirements or
    specifications.’

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