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    UNIT 3.1 Intro To Info Tech

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    Divya Pable
    The document discusses IT enabled services and the business process outsourcing (BPO) industry in India. It describes how BPO services include financial, accounting, taxation, insurance, and call center services. The growth of the IT BPO industry has fueled India's growth and provided economic and social benefits. The structure of the IT-BPO industry includes multinational companies, Indian service providers, and global in-house centers. Finally, the document outlines how IT capabilities impact personal communication, entertainment, day-to-day living, internal communication, electronic commerce, and business operations.

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    UNIT 3.1 Intro To Info Tech

    Uploaded by

    Divya Pable
    26 views8 pages
    The document discusses IT enabled services and the business process outsourcing (BPO) industry in India. It describes how BPO services include financial, accounting, taxation, insurance, and call center services. The growth of the IT BPO industry has fueled India's growth and provided economic and social benefits. The structure of the IT-BPO industry includes multinational companies, Indian service providers, and global in-house centers. Finally, the document outlines how IT capabilities impact personal communication, entertainment, day-to-day living, internal communication, electronic commerce, and business operations.

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    UNIT 3.1 Intro To Info Tech

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    The document discusses IT enabled services and the business process outsourcing (BPO) industry in India. It describes how BPO services include financial, accounting, taxation, insurance, and call center services. The growth of the IT BPO industry has fueled India's growth and provided economic and social benefits. The structure of the IT-BPO industry includes multinational companies, Indian service providers, and global in-house centers. Finally, the document outlines how IT capabilities impact personal communication, entertainment, day-to-day living, internal communication, electronic commerce, and business operations.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    26 views8 pages

    UNIT 3.1 Intro To Info Tech

    Uploaded by

    Divya Pable
    The document discusses IT enabled services and the business process outsourcing (BPO) industry in India. It describes how BPO services include financial, accounting, taxation, insurance, and call center services. The growth of the IT BPO industry has fueled India's growth and provided economic and social benefits. The structure of the IT-BPO industry includes multinational companies, Indian service providers, and global in-house centers. Finally, the document outlines how IT capabilities impact personal communication, entertainment, day-to-day living, internal communication, electronic commerce, and business operations.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 8

    UNIT III

    Introduction to IT enabled
    Services
    Information Technology
    Information Technology: IT means creating,
    managing, storing and exchanging of
    information using technology.
    Information Technology enabled services
    (ITes): Information technology that enables
    the business by improving the quality of
    services is referred to as information
    technology enabled services.
    Business Process Outsourcing
    (BPO)
    • Business process outsourcing (BPO) means
    performing business operations through an
    outside service provider.

    • Some of the BPO services are as follows:


    • (i) Financial and accounting services.
    • (ii) Taxation and insurance services
    • (iii) Call Centres
    • (iv) Geographic Information Systems(GIS)
    Business Process Management
    Industry (BPM)
    The IT BPM (Business Process Management)
    .industry has been fueling India’s growth

    In addition to contributing towards the


    country’s Gross Domestic Product (GDP) and
    exports, the growth of the IT BPM industry has
    provided India with a wide range of economic
    .and social benefit
    Structure of IT-BPM Industry
    a.) Multinational Companies (MNCs): MNCs have
    their own headquarters outside India but operate in
    multiple locations worldwide. b.) Indian Service
    Providers (ISPs): ISPs started with their
    operations in India. Most of these organizations
    have their headquarters in India while having their
    offices in many international locations.
    c.) Global In-house centers (GICs): GIC
    organizations cater to the needs of their parent
    company only and do not serve external clients.
    IT Capabilities and their
    Organizational Impact
    Use of IT in everyday life includes
    Listening to music, watching movies,
    playing games,
    E-Learning,
    Doing office work,
    Chatting and sending messages,
    Paying utility bills,
    Reading books, etc.
    IT Capabilities and their Organizational
    Impact
    • Personal Communication
    – Conversations (phone, cell)
    – Messaging (E-mail, SMS)
    – Video Call
    • Entertainment
    – Web surfing
    – Downloading video and audio files
    – Interactive gaming
    • Day-to-Day living
    – Buying airline ticket
    – Ordering books
    – Electronic banking/ stock market
    IT Capabilities and their
    Organizational Impact
    • Internal Communication
    – Computer network
    – Corporate website
    – Video teleconferencing
    – Messaging (SMS, email)
    • Electronic Commerce
    – Call Centres
    – Electronic transactions
    – Online sales
    • Business operations
    – Factory operation systems
    – Databases

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