Scribd Logo
Upload

Welcome to Scribd!

  • 22 views

    CH 06

    Uploaded by

    tolossa assefa
    The document discusses quality organizations within companies and outlines several key points: 1. It discusses how people and organizational structure, responsibilities and performance management, and the relationship between quality organizations and top management are important factors. 2. It emphasizes using teamwork and a culture of quality improvement through models like DRIVE. 3. Implementing teamwork for quality improvement is key to changing organizational culture.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd

    CH 06

    Uploaded by

    tolossa assefa
    22 views20 pages
    The document discusses quality organizations within companies and outlines several key points: 1. It discusses how people and organizational structure, responsibilities and performance management, and the relationship between quality organizations and top management are important factors. 2. It emphasizes using teamwork and a culture of quality improvement through models like DRIVE. 3. Implementing teamwork for quality improvement is key to changing organizational culture.

    Original Title

    ch06.ppt

    Copyright

    © © All Rights Reserved

    Available Formats

    PPT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document discusses quality organizations within companies and outlines several key points: 1. It discusses how people and organizational structure, responsibilities and performance management, and the relationship between quality organizations and top management are important factors. 2. It emphasizes using teamwork and a culture of quality improvement through models like DRIVE. 3. Implementing teamwork for quality improvement is key to changing organizational culture.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    22 views20 pages

    CH 06

    Uploaded by

    tolossa assefa
    The document discusses quality organizations within companies and outlines several key points: 1. It discusses how people and organizational structure, responsibilities and performance management, and the relationship between quality organizations and top management are important factors. 2. It emphasizes using teamwork and a culture of quality improvement through models like DRIVE. 3. Implementing teamwork for quality improvement is key to changing organizational culture.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 20

    The

    The Quality
    Quality Organization
    Organization
    Within
    Within an
    an Organization
    Organization

    OUTLINE

    – People and the organizational structure


    – Responsibilities and performance
    management
    – The relationship between the quality
    organization and top management
    – Culture change through teamwork for
    quality improvement
    – Implementing teamwork for quality
    improvement: the DRIVE model
    People at work
    • Micro
    • Micro-organizational behavioral studies
    focus on individual and group dynamics
    within an organization.
    • In other words, how employees act alone or
    in teams.
    • The purpose of organizational behavioral
    studies is to change businesses in ways that
    make a difference, improving performance
    and ultimately profits
    The relationship between
    people and organizations
    • Organization Means
    • Two or more people working together to
    achieve something that often cannot be
    accomplished alone. or
    • A collection of people working together in a
    coordinated and structured fashion to
    achieve one or more goals.
    • That means - Consist of relationships
    between people who have come together for
    a purpose.
    • - Without people, there is no organization
    • - just as, without students, a school has no
    existence as a living and functioning
    organization
    Con,t
    • Organizations can take in part of the
    personality of the people within them and
    their :-
    • attitudes,
    • perceptions and
    • behaviors affect how an organization will
    operate.
    The structure of organizations

    • Formal system of task and reporting


    relationships showing how workers use
    resources
    • Types of Organizational Structure
     Tall Organizational Structure
     Flat Organizational Structure
     Virtual Organizational Structure
     Boundary less Organizational Structure
    1.Tall Organizational Structure
    • a tall structure results in one long chain of
    command similar to the military
    • As an organization grows, the number of
    management levels increases and the
    structure
    • In a tall structure, managers form many
    ranks and each has a small area of control.
    Changing Assumptions about
    People at Work;
    • People and Motivation
    • Job Enlargement
    • Participation in management
    • Leadership : Combining people and
    production
    Con,t
    • Macro
    • Macro-organizational behavioral research
    steps back and looks at an organization as a
    whole
    • Macro-Changes
    • Macro-changes affect the organization as a
    whole and are more related toward policy or
    business formation.
    Con,t
    • Human relation additions to concepts of
    management include:
    • An increasing emphasis on the social
    • Enlarging jobs to counteract over
    specialization
    • Less emphasis on hierarchy, more on
    participation
    • Recognition of the informal organization
    • Developing the means to study the
    interaction of the formal and informal
    organization.
    The structure of organizations

    You might also like