Peopleware Chapter 7

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PEOPLEWARE: PRODUCTIVE

PROJECTS AND TEAMS

CHAPTER 7
THE FURNITURE POLICE

Presented by: Kiran Asghar (19L-2004)



The causes of lost hours and days are numerous but not so different from one
another.

The phone rings off the hook, Personnel continues to scream for the updated
skills survey forms, time sheets are due at 3 P . M ., lots more phone calls
come in, . . . and the day is gone.

Some days you never spend a productive minute on anything having to do
with getting actual work done.

“There are a million ways to lose a
workday, but not even a single way
to get one back.”
RESPONSIBLE FOR SPACE AND
SERVICES


You’d probably want to study the ways in which people
use their space, the amount of table space required,
and the number of hours in a day spent working alone,
working with one other person, and so forth. You’d also
investigate the impact of noise on people’s
effectiveness. After all, your folks are intellect workers
—they need to have their brains in gear to do their
work, and noise does affect their ability to concentrate.

Given a reasonably free hand, you would investigate
the advantages of closed space.

Finally, you would take into account people’s social
needs and provide some areas where a conversation
could take place without disturbing others.
CONTROLLING PEOPLE


The people who do control space and services for your
company don’t spend much time thinking about any of
the concerns listed above.

Part of the reason for this is that they are not
themselves doing the kind of work likely to suffer from a
poor environment.
THE POLICE MENTALITY

The head of the Furniture Police wanders through the
new office space with thoughts:
“Look at how beautifully uniform everything is! You have
no way to tell whether you’re on the fifth floor or the sixth!
But once those people move in, it will all be ruined. They’ll
hang up pictures and individualize their little modules, and
they’ll be messy. They’ll probably want to drink coffee over
my lovely carpet and even eat their lunch right here . Oh
dear, oh dear, oh dear . . .”
THE POLICE MENTALITY

Joke on worker by his fellow worker:

“They replaced his table picture by a random all-
American family picture and under the photo was what
looked like a note from the Furniture Police, stating that
since his family didn’t pass muster by the corporate
standards, he was being issued an “official company
family photo” to leave on his desk.
THE UNIFORM PLASTIC BASEMENT
THE UNIFORM PLASTIC BASEMENT

People don’t want to work in a perfectly uniform space
either.

They want to shape their space to their own
convenience and taste.

The very person who could work like a beaver in a quiet
little cubby-hole with two large folding tables and a door
that shuts is given instead an EZ-Whammo Modular
Cubicle with 73 plastic appurtenances.
THE UNIFORM PLASTIC BASEMENT

Police-mentality planners design workplaces the way
they would design prisons.

There is no more fruitful area for improvement than the
workplace.

As long as workers are crowded into noisy, sterile,
disruptive space, it’s not worth improving anything but
the workplace.

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