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    Customers and Suppliers

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    fahadfadi48
    This document discusses the relationship between customers and suppliers. It defines customers as individuals or businesses that purchase goods/services, and suppliers as entities that provide products/services. Customers and suppliers have interdependent relationships and both aim to satisfy end consumers. The document provides an example of a ship builder customer influencing how its suppliers deal with customers. It also notes that skills for negotiating with suppliers can be used with customers. Finally, it lists seven measures that SMEs can use to evaluate supplier performance.

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    Customers and Suppliers

    Uploaded by

    fahadfadi48
    66 views9 pages
    This document discusses the relationship between customers and suppliers. It defines customers as individuals or businesses that purchase goods/services, and suppliers as entities that provide products/services. Customers and suppliers have interdependent relationships and both aim to satisfy end consumers. The document provides an example of a ship builder customer influencing how its suppliers deal with customers. It also notes that skills for negotiating with suppliers can be used with customers. Finally, it lists seven measures that SMEs can use to evaluate supplier performance.

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    Customers and suppliers

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    This document discusses the relationship between customers and suppliers. It defines customers as individuals or businesses that purchase goods/services, and suppliers as entities that provide products/services. Customers and suppliers have interdependent relationships and both aim to satisfy end consumers. The document provides an example of a ship builder customer influencing how its suppliers deal with customers. It also notes that skills for negotiating with suppliers can be used with customers. Finally, it lists seven measures that SMEs can use to evaluate supplier performance.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    66 views9 pages

    Customers and Suppliers

    Uploaded by

    fahadfadi48
    This document discusses the relationship between customers and suppliers. It defines customers as individuals or businesses that purchase goods/services, and suppliers as entities that provide products/services. Customers and suppliers have interdependent relationships and both aim to satisfy end consumers. The document provides an example of a ship builder customer influencing how its suppliers deal with customers. It also notes that skills for negotiating with suppliers can be used with customers. Finally, it lists seven measures that SMEs can use to evaluate supplier performance.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 9

    CUSTOMERS AND SUPPLIERS

    TWO SIDES OF THE SAME COIN


    CONTENTS
    ▪ Introduction
    ▪ Story
    ▪ Frame
    ▪ Negotiation
    ▪ Suppliers Performance Measures
    ▪ Summary
    INTRODUCTION
    ▪ CUSTOMERS

    A customer is an individual or business that purchases another company's goods or services.

    ▪ SUPPLIERS

    A supplier is a person or business that provides a product or service to another entity.

    ▪ CUSTOMERS & SUPPLIERS RELATIONSHIP

    Customer Supplier Relationship is the business relation between the customers and


    the suppliers in terms of product quality, services, complaint handling, deliveries etc. Customers
    and Suppliers are the vital cogs in business. Both have the same goal- to satisfy end consumers.
    STORY
    ▪ Between
    ▪ Ship Builder
    ▪ Repairer Customers
    ▪ Customer can have influence over how EMEs deals with suppliers.
    ▪ Some Skills that are useful fro dealing with suppliers can also be used when dealing with
    customers.
    ▪ This case story also tells that how SMEs can use
    ▪ Tools
    ▪ Measures
    ▪ Techniques
    ▪ Associated with larger organization
    FRAME
    ▪ SME ▪ Effects
    ▪ Some Customers specify which ▪ Effects that customers face while
    suppliers they want us to use. working with OEMs:
    ▪ Some Clients Insist to use only OEMs ▪ COST
    for Knowing what the client has a cost
    implication
    ▪ Equipment Overhauls
    ▪ QUALITY
    ▪ Some Gives a bit more leeway
    Depends very much on age of equipment the
    ▪ OEMs is very useful as they support with supplier is servicing
    Product
    ▪ DEPENDABILITY
    ▪ Knowledge
    Whether it’s under warranty or not
    ▪ Experience
    NEGOTIATION
    ▪ Skill sets can be used for negotiation
    between supplier and customers
    ▪ Both want to bargin and negotiate on
    price
    ▪ Tangible benefits come own to having
    the confidence to handle these
    conversations and deals with the Supplier
    customer competently and get the
    best deal.
    Negotiation
    SUPPLIER
    PERFORMANCE
    MEASURES
    Seven Measures
    SUMMARY
    ▪ SMEs keeps responsive data, the quotes mus be returned to the SME by deadlines
    stated.
    ▪ Issues of cost quality and dependability that concern their customer, are cascaded
    down this part of supply chain.
    ▪ Many large organizations could learn some lessons from this approach.
    THANK YOU FOR LISTENING
    ANY QUESTIONS…….!

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