Morale refers to the attitude and enthusiasm that members of a group have when working towards common goals. It is a psychological concept that exists in the minds and emotions of the group. Morale differs from motivation in that it is a group phenomenon rather than individual, and is influenced more by freedom and restraint than by needs and drives. Employee morale can be measured through observation, surveys, and indicators of attitudes. High morale is associated with low absenteeism, turnover, and high productivity, while low morale shows the opposite indicators. Management can boost morale through participation, communication, training, rewards, job enrichment, and appreciation to increase productivity.
Morale refers to the attitude and enthusiasm that members of a group have when working towards common goals. It is a psychological concept that exists in the minds and emotions of the group. Morale differs from motivation in that it is a group phenomenon rather than individual, and is influenced more by freedom and restraint than by needs and drives. Employee morale can be measured through observation, surveys, and indicators of attitudes. High morale is associated with low absenteeism, turnover, and high productivity, while low morale shows the opposite indicators. Management can boost morale through participation, communication, training, rewards, job enrichment, and appreciation to increase productivity.
Morale refers to the attitude and enthusiasm that members of a group have when working towards common goals. It is a psychological concept that exists in the minds and emotions of the group. Morale differs from motivation in that it is a group phenomenon rather than individual, and is influenced more by freedom and restraint than by needs and drives. Employee morale can be measured through observation, surveys, and indicators of attitudes. High morale is associated with low absenteeism, turnover, and high productivity, while low morale shows the opposite indicators. Management can boost morale through participation, communication, training, rewards, job enrichment, and appreciation to increase productivity.
Morale refers to the attitude and enthusiasm that members of a group have when working towards common goals. It is a psychological concept that exists in the minds and emotions of the group. Morale differs from motivation in that it is a group phenomenon rather than individual, and is influenced more by freedom and restraint than by needs and drives. Employee morale can be measured through observation, surveys, and indicators of attitudes. High morale is associated with low absenteeism, turnover, and high productivity, while low morale shows the opposite indicators. Management can boost morale through participation, communication, training, rewards, job enrichment, and appreciation to increase productivity.
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MORALE-
CONCEPT AND APPLICATIONS
SUBMITTED TO: Dr. Luxmi Malodia SUBMITTED BY: Pooja Miglani COURSE: M.COM(Hons) 1st year ROLL NO: 22 CONTENTS
Meaning and Definition
Nature(Characteristics) of morale Morale vs Motivation Factors influencing employee morale Measurements of morale Low and High morale indicators Morale and Productivity How to boost morale? Affect of morale boosting References MEANING AND DEFINITION Morale is the degree of enthusiasm with which the members of a group work together to achieve group goals. “Morale is the capacity of a group of people to pull together persistently and consistently in pursuit of a common purpose” -Alexander H Leighton INTERPRETATIONS ❏ Intangible term ❏ Overall attitude of individual and group ❏ Resides in minds and emotions NATURE(CHARACTERISTICS) OF MORALE ❏ Psychological concept ❏ Multidimensional concept ❏ Group Phenomenon ❏ Different from team work ❏ Contagious ❏ Long term phenomenon ❏ Different from motivation MORALE VS MOTIVATION Basis of distinction Morale Motivation
1. Meaning Overall attitude of people Willingness to work
towards the organisation
2. Nature Group phenomenon Individual phenomenon
3. Function A function of freedom or A function of needs and drives
restraint
4. Mobilisation Mobilisation of sentiments Mobilisation of energy
5. Relationship Not directly linked with Directly related to productivity
with productivity productivity FACTORS INFLUENCING EMPLOYEE MORALE External factors: ( Personality, psychological state, physical health, family background, friends and relatives, intelligence level etc.) Internal factors: Factors which can be controlled by management, such as: Organisational goals Organisation structure Nature of work Working conditions Management philosophy Work group Compensation MEASUREMENTS OF MORALE
Observation method: Managers use their observations skills.
Attitude survey: Opinion survey is conducted through questionnaire. Morale indicators: Factors which indicates attitude of employees towards their jobs, superiors and organisation. LOW MORALE INDICATORS
● High rates of absenteeism
● Labour turnover ● Excessive grievances and complaints ● Lack of discipline ● Friction among employees ● Frustration ● Antagonism ● Lack of commitment HIGH MORALE INDICATORS
● Low rates of absenteeism
● Low labour turnover ● High degree of discipline ● Cooperation among employees ● Pride in the organisation ● Loyalty ● Commitment ● Willing cooperation towards organisational goals MORALE AND PRODUCTIVITY
● High morale and high productivity: Satisfied employees
(ideal situation) ● Low morale and high productivity: Strict rules and procedures ● High morale and low productivity: Incompetent leadership ● Low morale and low productivity: Normal situation HOW TO BOOST MORALE? ➢ Workers Participation ➢ Considerate leadership ➢ Two-way communication ➢ Employee training ➢ Incentives and rewards ➢ Welfare measures ➢ Enrichment of jobs ➢ Work appreciation MORALE BOOSTING LEADS TO REFRENCES: Dr. CB Gupta, A Textbook of organisational Behaviour,S. Chand & Company Pvt ltd., New Delhi,2008